My wife and I arrived here to stay for the weekend with our two year old...We requested a room on the bottom floor. Instead they put us in a room on the top floor. We entered the room with a very musty smell. We walked outside to look at the view when we saw the top of the rock formation. It looked like a cesspool like slime above the broke waterfall. It lead to a awful sight and needed mosquito protection. The balcony railings were loose, and therewere no nets under the unsafe balcony. Next door they had nets! We called the front desk and they were very snippy with my wife when she asked politely to be moved to a ground floor. The customer service in this place is non- existant. Our door was jammed many times throughout our stay and the hotel was not full. We asked on the second day to be moved again when we met the owner and he said there was no availability. Mr. Thompson was not very nice. We stayed that evening and then checked out the very next day cutting our vaccation short. We were not refunded the amount for the third day. This hotel is not safe for children. The staff is very rude. Ive learned my lesson, and I will always listen to trip advisior before staying anywhere ever again!
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- Also Known As:
- Best Western On The Beach Hotel Gulf Shores
- Gulf Shores Best Western
- Best Western Gulf Shores