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“Charged us for 2 nights when we only stayed for 1 night and will not return calls”

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Red Roof Inn Gulf Shores
Ranked #24 of 24 Hotels in Gulf Shores
Pensacola, Florida
Level 4 Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Charged us for 2 nights when we only stayed for 1 night and will not return calls”
Reviewed May 2, 2013

Last weekend, we made an impromptu stay at the Travelodge in Gulf Shores, AL. We checked in just after 10PM Friday night and were gone by 730am Saturday morning - but after looking at my credit card statement, we saw that we were charged for 2 nights. I called Tuesday morning and spoke to the front desk attendant and she assured me that he manager (Rolla) would call me back the next day, and I have yet to hear from him. I left both my work and personal cell phone numbers and have yet to hear back from anyone. I have tried to call on several occasions from both work and my personal cell and no one will answer the calls. I've had others call from their cells and still can't get an answer.

Great business practices! Way to go Travelodge - you have a great one on your hands in Gulf Shores.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laurie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
hazlewood, MO
Level 1 Contributor
1 review
Reviewed January 13, 2013

We had planned one night here, but stayed for three. For us, this hotel was perfect. It is inexpensive but made us feel safe, secure, and well cared for. The carpet, paint, etc might not be brand new, but it was clean, and the shower was hot and powerful! The desk staff bent over backwards to help us to make us feel like family. They suggested the right beaches for bringing pets, gave us tips on the restaurants and activities to fit our style. It made all the difference between a good vacation and a great one. Thank you!

Room Tip: Our room was on the back side of the hotel, but we felt safe parking on either side -- its well lit...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2012

I was there with my family for a long weekend.

And we just loved the hotel.. Nice rooms, swimming pool and restaurant. The breakfast and diner are super. my family loved it every day fresh bread/ bagels fruit.
And the hotel staff where so nice they help use very good.

The next time we will come again with my family!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susanrichard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RallaNarayana25, Manager at Red Roof Inn Gulf Shores, responded to this review, November 3, 2012
Dear susanrichard :

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

We are looking forwerd to see you on your next visit to Gulf Shores.

Thanking you,
Ralla Reddy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Gulf Shores

Property: Red Roof Inn Gulf Shores
Address: 3049 West 1st Street, Gulf Shores, AL 36542-2710 (Formerly Travelodge Gulf Shores)
Location: United States > Alabama > Gulf Shores
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #24 of 24 Hotels in Gulf Shores
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Gulf Shores 2*
Number of rooms: 49
Official Description (provided by the hotel):
The Red Roof Inn Gulf Shores is located less than two miles from the Gulf of Mexico, Fort Morgan, and within easy driving distance of Mobile, AL, and Pensacola, FL. Visit The Track, a family recreation center with go-karts, miniature golf, bumper cars and rides designed especially for kids under eight years of age. Cool off on those hot summer days at Waterville USA, boasting more than 20 acres of water slides, wave pools and floating pools. If you prefer beaches to waterparks, the white sands of the Gulf of Mexico are also nearby. The Wharf complex offers great shopping, dining and live entertainment, just a short 3 minute drive from the Red Roof Inn Gulf Shores. Visit historic Fort Morgan, which has stood guard at the mouth of Mobile Bay for more than 150 years. ... more   less 
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Also Known As:
Travelodge Gulf Shores Hotel Gulf Shores
Gulf Shores Days Inn
Comfort Inn Gulf Shores

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