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“Friendly service; nice breakfast; comfy room”

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Holiday Inn Express Hotel & Suites - Gadsden
Ranked #3 of 13 Hotels in Gadsden
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 15, 2013

We stayed in the HIE for a weekend convention. Our plans changed at the last minute and we needed to change rooms with another couple to have two beds instead of one. I failed to mention this possibiilty until they had checked us in. The staff was very accommodating and made all the changes cheerfully. The accommodations were comfortable and in keeping with what you would expect in this price range. The breakfast was likewise appropriate for an express hotel. The staff managed food items well, and were cheerful. We also used a meeting room for a social gathering. The staff was helpful in making that available to us as well. A very good overall experience.

  • Stayed: March 2013, traveled on business
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2  Thank pronoah1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded March 20, 2013

We really appreciate your wonderful review. We strive to make our guests' experience with us the best it can be. It is a really good feeling when we hear we have accomplished our mission with even one. Thank you.

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153 - 159 of 221 reviews

Reviewed February 21, 2013

I had some guests in town for a recent concert. What great people and a great place to relax, even the band stayed there. The staff was friendly and very knowledgable about the many things happen in Gadsden. They had a pancake making machine, not a waffle maker, but a convery belt oven auto pancake maker. Very cool.

  • Stayed: February 2013, traveled with family
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Thank Gadaboutdowntown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded March 20, 2013

Thanks so much for the great review. We really appreciate it and we are pleased to hear that your guests enjoyed their stay with us and do hope they return.

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Reviewed February 20, 2013

I live in Gadsden. I wanted to do something special for my husband on Valentine's Day but we didn't really have time to go out of town, so I booked a "romance package" in a jacuzzi suite. When we got to the room, we found rose petals on the bed, a bottle of wine on the desk, and a box of truffles beside the tub. So cool.

Overall, this hotel is very classy and always clean. The hot breakfast is the best I've ever had at a hotel. The staff were unfailingly friendly, and I think the cost of the room was a bargain. This place really gets it right. I just wish I could pick it up and move it to Atlanta whenever I have to stay there :)

Room Tip: Their jacuzzi suites all seem to be on the bottom floor just around the corner from check-in. There...
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  • Stayed: February 2013, traveled as a couple
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1  Thank Liz W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded March 20, 2013

We are so pleased you enjoyed your stay with us. Next time you are looking to relax close by remember we offer a "Girlfriend Getaway" package that includes a massage as well as some other goodies. Thank you for taking the time to review us.

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Reviewed February 8, 2013

i often visit this hotel when i travel into gadsden to visit family. the staff and management here are great! from the second i walk in the door, i feel welcome with open arms. i am always greeted with a warm sincere welcome and at any given time i walk thru the lobby, there is always someone there to greet me with the same welcome, no matter what time of day it is. i will travel with my 2 children, and always get upgraded to a suite with out even asking. the rooms are always clean, and the housekeepers are on top of everything, and made sure the beds were clean and made while i was out, even left me extra packs of coffee when i made a request (i am a coffee drinker) not many places will do that, free of charge that is.
my kids are big on breakfast. and picky too. so the variety of breakfast is great! their favorite (and my own) is the pancake machine, they just push start, and there is a pancake. so it makes them feel special that they "cooked" their own breakfast..which in turn makes me smile. if you are traveling thru gadsden alabama, for any reason at all, i would put this hotel on your list of great places to stay! i cannot wait until my trip again in 6 months!

  • Stayed: January 2013, traveled with family
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Thank jessica a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded February 11, 2013

WOW. Thank you so much for all of the kind words. This is what we strive for every day. We love it when we have made such positive impressions on our guests. We really appreciate you giving us such a great review.

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Reviewed January 5, 2013

The staff here was friendly, and the common areas were always clean. We stayed here for 3 nights and I was always pleased with the breakfast buffet. I would say it is better than the average included continental breakfast. Always hot and fresh and lots to choose from. The room was average size, comfortable and clean.There is basically no view, but there are a few restaurants close by and a few little shops. I would return.

Stayed: April 2012, traveled with family
Thank RealRater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded February 11, 2013

Thank you for the wonderful review. We are so happy that you enjoyed your stay with us.

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Reviewed December 31, 2012 via mobile

The staff was friendly, hotel was clean, breakfast was decent for a hotel. The mattresses were very firm...not my cup of tea but may be someone's! Our bath tub didn't stay plugged and the water doesn't get very hot. Overall, it's a clean place to stay.

  • Stayed: December 2012
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Thank foodE4Sure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded February 11, 2013

Thank you for the good review. We are in the process of adding new mattresses to the property. We would love for you to come visit again and let us know what you think of the new mattresses once they are in place. We appreciate your feedback.

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Reviewed December 9, 2012

We were driving home from New Orleans and wandered into Gadsden because it was dark and raining. The lobby is fantastic and the check in was easy and friendly. The lady who took care of the breakfast area was super helpful and kept the area clean and stocked. There is a Ruby Tuesday a couple of minutes walk away and a Cracker Barrel across the parking lot. We will be back next time we are in the area.

  • Stayed: December 2012, traveled as a couple
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Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LCStarr, General Manager at Holiday Inn Express Hotel & Suites - Gadsden, responded to this reviewResponded February 11, 2013

We are pleased you enjoyed your stay with us and thank you for the great review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites - Gadsden

Address: 106 Walker St, Gadsden, AL 35904-8227
Phone Number:
Location: United States > Alabama > Gadsden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gadsden
#2 Family Hotel in Gadsden
#4 Romantic Hotel in Gadsden
#4 Business Hotel in Gadsden
Price Range: $97 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites - Gadsden 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites! Our boutique-inspired lobby features the new IHG front desk, fresh signature scent and music, cathedral ceilings, a fireplace and fine art. The large spacious rooms, with its fluffy pillows and bedding have outstanding amenities. The relaxing pool and hot tub, exercise facility, in-room microwave, refrigerator and in-room free HSIA (wireless and wired) make all the difference. The signature Express Start , hot breakfast features breakfast meats, gravy, biscuits, eggs, signature cinnamon rolls, 100% Arabica Smart Roast coffee, assorted breakfast breads, cereals and more! This safe all block, hometown based and run hotel with it's award winning service is adjacent to Ruby Tuesday, Cracker Barrel and Old Mexico restaurants. Each evening, join the fantastic staff for freshly baked cookies and coffee in the lobby! Monday evenings feature a signature pizza night you don't want to miss! Conveniently located at the junction of Hwy 77 and I-59 exit 181. From Noccalula Falls, Talladega Super Speedway, The Longest Yard Sale, to the Cultural Arts Center, Gadsden Museum of Arts, Gadsden Mall, Will's Creek Winery, Twin Bridges and Robert Trent Jones Golf Courses to Lookout Mtn Pkway- no matter what s your pleasure, we re near it all!Come experience a Great Hotel Guests Love - the difference...where service awaits you! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites - Gadsden
Holiday Inn Gadsden
Gadsden Holiday Inn

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