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Best Western Plus Gadsden Hotel & Suites
Ranked #2 of 13 Hotels in Gadsden
Certificate of Excellence
Reviewed April 12, 2013

This Best Western was a disappointment...initially, our electronic key did not work, we were placed on the third floor when there appeared to be many vacant rooms, the front desk attendant had to be summoned when we checked in, and our room was poorly furnished (two straight back armless chairs, a small table, considerable free/empty space along walls, stain on the carpet, eating area was a joke)...probably the worst BW we have visited in many years.

Room Tip: We love BW and stay there almost exclusively...we hope to avoid this one in the future...we clearly...
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  • Stayed: April 2013, traveled on business
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Thank Louis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded April 15, 2013

Thank you for your comments concerning your stay with us at Best Western PLUS Gadsden. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced.

Our property is currently under renovations. We place our guest on the upper floor so that they are away from the construction zone and hopefully are not bothered by the noise and mess. The breakfast area is one of the main areas under construction and we have had to make adjustments til the renovations are complete. What you experienced is not typical of our property. My staff will also be made aware of your comments and we will all take immediate corrective action.

We appreciate your patronage and hope you will stay with us at the Best Western PLUS Gadsden the next time you are in Gadsden,Al. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

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294 - 300 of 351 reviews

Reviewed April 4, 2013

The staff was very friendly and helpful. The room was very clean, neat and comfortable. The hotel was easy to get to from the interstate and close to eating shops and shopping. I had a very comfortable night and enjoyed the breakfast.

  • Stayed: March 2013, traveled solo
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1  Thank Ann Page W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, General Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded April 15, 2013

The staff of Best Western PLUS Gadsden would like to thank you for your comment. We have enjoyed getting to know you and will miss you greatly once you have officially relocated to our area.

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Reviewed March 30, 2013

This is an amazing place. My husband and I have been staying here for over 2 years while we searched for a home to buy. While there are many choices in regards to hotels, we always return to the Best Western in Gadsden because of the friendly staff. Shauna, Christy, Chandra, Diovante, Chris, and I wish I could remember everyone elses names, make us feel like we are one of their family. They give "Southern Hospitality" a new definition. We would recommend this motel to anyone staying in the area. You will never find a more accomodating staff, or receive a warmer welcome.

Room Tip: Tell the staff your needs at reservation time, they will ensure you have the best fit room.
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  • Stayed: March 2013, traveled as a couple
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1  Thank Gail F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, Front Office Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded December 26, 2013

Thank you for those kind words. Our goal is to lead the industry in superior customer care, and we are thrilled to see that the staff delivered that to you during your trip. We are pleased to hear the staff made you feel welcome and at home.We Thank You are all the return visits.We would love to invite you back to stay with us again soon.
Thank You,
Shauna

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Reviewed March 29, 2013

We love the best western plus.we feel like we have come home when we stay here.they know us by name and treat us like family. You get a great nights sleep and than a hot breakfast if you wanna work out they have that to.they are close t0 i59 and they are in a safe and clean location.

  • Stayed: March 2013
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1  Thank summerdze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, Front Office Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded December 26, 2013

Thank you for those kind words. Our goal is to lead the industry in superior customer care, and I am thrilled to see that the staff delivered that to you during your trip. We look forward to seeing you again soon!

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Reviewed March 24, 2013

First time to stay at the best western in Gadsden.but I will stay here from now on.the staff is great.rooms clean.parkinglot clean.breakfast was good and hot.love the cookies and hot coffee
You can walk to Walmart and restaurans.free wifi and a workout.

  • Stayed: April 2012
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1  Thank letsget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, Front Office Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded December 26, 2013

Thank your for your feedback for the Best Western Plus.we would like to invite you back to stay with us again soon,spring time will soon be here and would be a great time to visit our town.and a great time for you and your family to come see all the new remodeling we have done at the hotel and to try the country ham and scrambled eggs for breakfast.
Hope to see you and your family soon.
Shauna

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Reviewed March 24, 2013

I will stay here every time I come to Gadsden.they have a lot of places to eat that you can walk to and a Walmart just across the street
And so easy on and off the interstate 59.the staff all so nice and helpfull.they make you feel like you are family

  • Stayed: April 2012
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1  Thank Bigcountry1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, Front Office Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded December 26, 2013

Hello and Thank You for taking the time to leave us feedback.We are glad to hear you enjoy staying with us and our surroundings makes your stay more enjoyable.we would like to invite you back to stay with us soon .
Thanks again,
Shauna

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Reviewed March 20, 2013

We stay here every time we come to gadsden probably 60 plus stays .every time we stay its great everything! We stayed at the best western the same weekend as the double billed person and the ball teams the parents need to learn how to control their children.i say that to make this point shauna her manager and all the staff at the best western plus put up with a lot out of the rude girls,yet the staff stayed friendly and precessional! Please do not let that one person effect your decision to stay with best western.keep in mind theres always one in the crowd! Shauna is one of the best!great job best western plus and staff

  • Stayed: March 2013
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1  Thank Hrdt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Best G, Front Office Manager at Best Western Plus Gadsden Hotel & Suites, responded to this reviewResponded December 26, 2013

Thank you so much for taking the time to review our hotel! These days, it really means something to not only have someone say great things about their experience but to take time to complete a review. That said, your time is very much appreciated!
Shauna

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Additional Information about Best Western Plus Gadsden Hotel & Suites

Address: 205 Enterprise Dr, Gadsden, AL 35904-8239 (Formerly BEST WESTERN PLUS Gadsden Hotel & Suites)
Phone Number:
Location: United States > Alabama > Gadsden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Gadsden
#2 Business Hotel in Gadsden
#4 Family Hotel in Gadsden
Price Range: $78 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Gadsden Hotel & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Gadsden Best Western

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