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“Great Front Desk”

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Fairfield Inn & Suites Gadsden
Ranked #5 of 13 Hotels in Gadsden
Jasper, Georgia
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great Front Desk”
Reviewed August 18, 2013

Laura and Amie were great at the front desk. Checked in and bother had big smiles on their faces and very welcoming. Loved the chocolate chip cookies that one of them had my name on it. Check out was great. Bill was left under door.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank alm08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayneMatthews, Regional Director of Sales & Marketing at Fairfield Inn & Suites Gadsden, responded to this review, September 3, 2013
Dear alm08,

Our team wants to thank you for your comments and recognize you as a Senior Contributor. We will continue to make those cookies and have your name on another one when you check in again. Thank you for noticing the little things that we do to make a hotel experience better.

In the Spirit of Hospitality,
Layne Matthews
Regional Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    123
    59
    10
    2
    9
See reviews for
68
44
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48
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Level Contributor
187 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed August 11, 2013 via mobile

We were traveling from PCB to Chattanooga. When we decided we wanted to stop somewhere, we are glad we made this choice. The rooms were clean, the staff were friendly. The outdoor pool was small, but was nice to let the kids get out their energy. Hot tub was VERY nice, clean and toasty! I didn't use an online reservation but still got a great price. The breakfast was perfect for sending us on for the rest of the trip.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davijuls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayneMatthews, Regional Director of Sales & Marketing at Fairfield Inn & Suites Gadsden, responded to this review, September 3, 2013
Dear Davijuls,

We hope you will keep us in mind for future trips along I-59 and continue to enjoy the many great amenities at our hotel. We truly appreciate you taking the time to write a review and share details about your stay so other people may know what is waiting for them at the Fairfield Inn & Suites Gadsden. Thank you!

In the Spirit of Hospitality,
Layne Matthews
Regional Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth TX
Level Contributor
116 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 7, 2013

Stopped here on the way to Chattanooga Tennessee. Had a reservation so check in went quickly. Front desk lady was nice and friendly. I gave a 4 rating because for a four story Fairfield there were only 2 luggage carts but only one was in the lobby to use. Front desk lady didn't know what floor the other one was on as someone kept it. Of course three loaded SUV's pulled in waiting to check in and unload. I hurried with what I had to take up to my floor so I could bring them the cart. Thank goodness the hotel wasn't that crowded at 10:30pm. I knew the next morning trying to load my stuff it would take awhile if I had to wait on a cart. I skipped the breakfast and loaded up while most of the guests were eating. I don't understand why these hotels don't have at least three carts to accommodate guests. Laquinta Inn in Bryant Arkansas was the same way.
Everything else went ok in the room. There was a microwave, fridge, desk and chair. Ironing board and another chair with a lamp behind it so you could see to read. Bed was ok with ample cover for the night. Everything looked clean. Even the bathroom. The usual toiletries and even for the women a makeup remover cloth. Slept good. Couldn't hear traffic on the interstate until I was awake but it wasn't that loud. One bad thing though, at nighttime it was a little hard to find. They sit over behind the Ruby Tuesday. Like I said earlier, didn't eat the breakfast buffet but was told they have the usual multiple items. I would stay here again if in the area.

Room Tip: They are on the north side of I-59 behind Ruby Tuesday
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Chessiefortworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LayneMatthews, Regional Director of Sales & Marketing at Fairfield Inn & Suites Gadsden, responded to this review, September 3, 2013
Dear Chessiefortworth,

Thank you for submitting this review on our hotel and sharing your comments about the luggage cart. That is valuable information and may be something we need to further investigate for potential purchase. As a Senior Contributor and frequent traveler, we know those details matter and we want to ensure all guests experience the ease of check-in and departure at our hotel. We are very pleased you enjoyed your accommodations and hopefully next time with us you can try our delicious, free breakfast. Safe travels!

In the Spirit of Hospitality,
Layne Matthews
Regional Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed July 21, 2013

Wonderful personnel! Comfortable beds! Great breakfast included! Highly recommend! Will return!My husband's family lives in the area we visited his dad in hospital which is 5 min away. Front desk lady was so nice and helpful.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spinnersr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chambersburg, Pennsylvania
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2013

I had to take the time to write this review because I had the best stay at any hotel I have ever stayed in! First, L.t. at the front desk found out it was our anniversary and upgraded us to a suite, wow! Then he helped me with a printer issue in the business center all the while smiling and pleasant!! He is an outstanding employee and needs to be recognized for that. All the people at the front desk wanted our stay to be the best it could be,and they achieved it!! We took a dip in the pool and hot tub and really enjoyed both! When we woke we had a great breakfast served by the happiest crew in the business!! The room was SO clean and the bed was amazing!! All this while they were almost fully booked but never seemed too busy to assist or us just to chat! Highly recommend this hotel to anyone traveling in this area. If not, go out of your way and stay here.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank kbeckstrand766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diamondhead, Mississippi
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 8, 2013

This hotel is located literally right off the interstate, but if you were wondering if road noise is a problem, don't worry, you won't hear a thing. The location and ease of check in was perfect for us as it was just a mid point on our trip to the Smokies.

We arrived late at night and had a reservation, so the room key was ready for us. We requested a room on the fourth floor so that we wouldn't have to worry about any potential noise above us and we didn't hear a thing all night. The room was very clean upon entering and we were very comfortable. King bed was nice as well as a refrigerator we found handy. The bathroom was nicely appointed with granite and very clean. Only slight inconvenience was relatively low water pressure for the shower, but not a big deal. Breakfast the next morning had plenty to choose from. Fresh fruit, muffins, eggs, bacon, yogurt, bagels, and more were provided.

There was a saltwater pool and hot tub outside, but we did not take advantage of them. A business center was provided in the lobby and provided a computer and Internet access, but wifi was also available I all of the rooms. The front desk staff were very friendly and we would definitely stay here again.

Room Tip: Fourth floor ensures no one above you and either side provides a similar view, interstate is located...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hiker1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 7, 2013 via mobile

My husband & I were passing through Gadsden & stayed here on a Friday night in June. It was very clean & cozy. The room was small, but had a refrigerator & microwave. The shower was fantastic. Probably wouldn't stay here for several days, but overall it was fine for one night. The staff was friendly, but thought it was inappropriate for them to have a "smoke break" right outside the lobby entrance where we unloaded/ loaded our luggage.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Babydoll1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Gadsden

Property: Fairfield Inn & Suites Gadsden
Address: 116 Walker St, Gadsden, AL 35904-8227
Phone Number:
Location: United States > Alabama > Gadsden
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Gadsden
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Gadsden 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites by Marriott, the only Marriott-branded hotel in the tri-city Gadsden area, conveniently located off Interstate 59 at exit 181, on Highway 77 North between Rainbow City and Attalla, and only 35 miles from Talladega Super Speedway, home of the NASCAR Sprint Cup. Hotel is a short drive from J & D Farms, one of the most popular wedding venues in our area. Enjoy quality lodging and our location near Noccalula Falls Park, The Gadsden Cultural Arts Center, Historic Downtown Gadsden, and the very beginning of the famous 450 Mile Yard Sale. The Fairfield Inn & Suites by Marriott Gadsden, AL is a smart choice for visitors of one of the many prominent companies in our area. The hotel features a salt water pool, 24-hour business center, deluxe fitness center and great social space. Each of our 91 rooms and suites include a microwave and mini-refrigerator, flat screen HDTV and complimentary wireless Internet. ... more   less 
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