I've always been a fan of Hampton Inn, but this experience has forever changed me from being a regular customer. NEVER AGAIN!
Checked in during a long ride home in March 2012.
Starting out, although they quoted the room rate of $99, by the time we paid fees and taxes and more, our bill was over $130. At Hotels.com, they tell you ALL the fees up front and that is all you pay. HUGE RIPOFF!
As to the hotel, the hotel and room were tidy, but badly in need of updates. Wall paper was outdated and bath tile was discolored and out of date as well. On the plus side, we were at the end of the hall on the second floor and all was relatively quiet.
As we were making a quick overnight stop, I needed to work and answer emails, etc. from my laptop. After trying for over 30 minutes to get online, I finally called the desk and was told that 'OUR INTERNET ONLY SERVICES 50 DEVICES AT ONE TIME', including iphones, etc. and told to try again later. LATER NEVER HAPPENED. I NEVER WAS ABLE TO GET ONLINE. I WAS NEVER ABLE TO WORK! I TRIED ALL NIGHT!
The next morning was no better. No internet service.
Deciding we needed to go so I could find a 'hot spot' to work, we stopped on our way out to have their free breakfast.
I was sorely disappointed to see NO COFFEE! NO HOT ITEMS! and no one else even in the breakfast area at 9am. They were supposed to serve for another hour but we were told they were all out of everything! They stated they were severely understaffed and just weren't able to do what was needed. INCREDIBLE!
- Official Description (provided by the hotel):
- Welcome to the Hampton Inn Fultondale! Come see why our guests give us high ratings and meet the friendliest staff in town! Enjoy our newly renovated hotel and all of the traditional amenities of Hampton Inn, including free hot breakfast bar and WiFi. Conveniently located near Birmingham in Fultondale. ... more less
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- Also Known As:
- Hampton Inn Birmingham / Fultondale i-65 Hotel Fultondale
- Hampton Inn Fultondale
- Fultondale Hampton Inn