While on a charity motorcycle ride for children's illnesses in Fairhope, I booked this room for my husband and myself. The young man who checked us in was very nice, so we thought all was well. Although we are both trying to quit, I did book a non-smoking room because the smoking rooms always smell so bad. When we were there (only briefly for one night), and wanted to smoke, naturally we stepped OUTSIDE of the room. We even went out of our way to pick up the butts because they were unsightly and we are considerate of others. I am trying to break this habit spending over $100. monthly on RX Chantix.
Imagine our shock to receive a much higher bill than previously quoted-the reason being that they were convinced we had smoked in the room. "We could not possibly rent this room until we spent $50.00 cleaning out the smoke smell"...
Even though my husband went to corporate Best Western, we still were stuck with that cleaning charge.
We were given credit for our next Best Western stay; but, why in the world would we want to ever stay at another Best Western when in fact they had called us liars.
I know some of the housekeeping folks saw us outside-in bitter cold mind you-smoking.
A MOST unpleasant experience. We will never stay at Best Western anywhere again. Be careful with the management at this hotel.
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- Also Known As:
- Best Western Riviera Hotel Foley
- Best Western Foley