I booked online and had the option of a King Suite or a Handicapped (accessible) King Suite. I chose the regular King Suite; however, when I got there, the girl at the desk gave us the handicapped room (which she didn't tell us--we found out after we arrived in the room). I immediately went back and told her that I specifically chose the regular room (NOT the handicapped room). She replied, "Well, that's all I have." What kind of customer service training did she go through? At least she could have apologized and tried to feel sympathetic. I was so upset because I had canceled our stay at the Marriott TownePlace in Pensacola for the same price -- stayed at TownePlace the next night (again for same price as Comfort Suites) -- TownePlace was a huge upgrade (VERY nice and extremely clean). At Comfort Suites, our room was on the end near the door. It was very noisy and many people let their kids run the halls. The sofa sleeper was a joke. My daughter laid on it and literally starting sinking down through the springs. The worst thing was when we arrived, the bed was disheveled. A little suspicious, we pulled the comforter back and one side of the sheets looked like they had been slept on. My husband and I kept thinking surely these sheets had been changed, but looking closer there were hairs on the wrinkled sheets. My husband immediately left out to get housekeeping to change the sheets. We don't know for certain if the sheets had not been changed, but we definitely were not going to take a chance! Housekeeping was not very friendly when she came to change the sheets! The bathroom did not "feel" clean. On the plus side...the room was spacious and the king bed was comfy (after we got clean sheets). Breakfast was filling. We usually try to stay at Comfort Suites when we travel, but this is one Comfort Suites that we will never return to.
- Official Description (provided by the hotel):
- Located just seven miles from beautiful Gulf Shores beaches we are right across the street from the Tanger Outlet Mall. Surrounded by shopping,restaurants and night life. Our hotel offers 63 rooms all non-smoking with one king or two double sized beds and all rooms have a mini fridge, microwave and fold out sleeper sofa. We are the only hotel in the area that currently offers a heated indoor swimming pool. Our facility has a fitness center, business center,outside seating area where guests are free to grill or just enjoy the beautiful weather.A hot Continental breakfast is served each morning 6-9 a.m. ... more less
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- Also Known As:
- Comfort Suites Foley Hotel Foley
- Foley Comfort Suites