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All reviews full kitchen amusement park fire pit marriott property queen bed a great stay loved this hotel great hotel indoor pool staff was very friendly room was clean dishwasher tv kitchenette closet beaches amenities
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Reviewed August 14, 2018 via mobile

Great hotel near the OWA Park. Super confident to the restaurants, shops and park. My kiddos loved the indoor pool, and the patio deck is extremely nice. Super friendly staff and the rooms are huge and laid out well. The downfall is breakfast could be improved. Overall, very happy family here.

Stayed: August 2018, traveled with family
Thank Randolph210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at TownePlace Suites by Marriott Foley at OWA, responded to this reviewResponded September 3, 2018

We were pleased to read you were happy with your stay. We will do our very best to assure the standards are maintained. We look forward to your next visit.

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Reviewed August 7, 2018 via mobile

This is the new hotel at the OWA in Foley,Alabama. The rooms are nice and it’s a great location if you want to be near the rides in the amusement park and the shopping area. On the downside, many shops and restaurants aren’t open yet and there are only two elevators in the hotel. When we were there only one was working and we had long waits for an elevator. There was also what looked like mold around one of the light fixtures in the room. This is a very new hotel that shouldn’t have these problems. Other than these problems, the hotel was very comfortable and is in a great location if you are not wanting to be near the beach.

Stayed: July 2018, traveled with friends
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at TownePlace Suites by Marriott Foley at OWA, responded to this reviewResponded September 3, 2018

Thank you for selecting our hotel; we know you had a choice. We would be honored to have you as our guest again in the future. Thank you for reviewing the hotel for other travelers.

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Reviewed August 4, 2018 via mobile

This is a good but not great hotel. Room wise was fine. 8/9 our of ten. The breakfast was atrocious. Ran out of food and quality was just ok. I went to Starbucks to eat breakfast. Had to to be able to have a meal

Stayed: August 2018, traveled with family
Thank Alabama_dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at TownePlace Suites by Marriott Foley at OWA, responded to this reviewResponded August 6, 2018

We appreciate your honest rating and comments regarding your most recent stay. We use guest input to measure our performance and product against guest expectations. It is only from using this data, that we are able to constantly improve.

Respectfully,
Randy Brown
General Manager

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Reviewed July 29, 2018

Checked in on the way to the beach after shopping and traveling and had great hopes for this hotel. It is in a great location, beautiful lobby and dining area, OWA shops and food nearby but that's where all the positive notes ended. After checking in and getting to our rooms with keys that didn't work the first time, we were only able to stay in the room for 15 seconds before having to leave. The smoke smell was TERRIBLE, nose burning and so intense we had to leave. We informed the front desk and were told "Our hotel is smoke free" not an apology or intentions of fixing it, just informing us of their policy that obviously wasn't followed. After telling us they were booked and there was nothing they could do, we could either take the unusable room or leave, we finally found somebody who was willing to help and were moved to a different hotel. Meanwhile our 2 year old was starving and growing impatient while waiting in the lobby almost an hour for them to fix their mistake.

  • Stayed: July 2018, traveled with family
    • Location
    • Cleanliness
    • Service
Thank blakehutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at TownePlace Suites by Marriott Foley at OWA, responded to this reviewResponded July 30, 2018

Thank you for taking the time to write. Please accept my apology for both the situation and the way it was handled. I was shocked to read of your experience, and you can rest assured, action will be taken to correct this, so no other guest ever has such an experience.

It is only by listening to our guests and constantly improving, that we are able to reach our goal. Both facility and service are paramount.

We hope you will allow us to show you we can do better, by returning again in the future.

Respectfully,
Randy Brown
General Manager


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Reviewed July 14, 2018

We loved this hotel. We stayed for 1 night on June 6, 2018. It is new, clean and our suite was very roomy. The queen beds were very comfortable and the fold out wasn't too bad. It's right next to OWA and there is a walkway going over to the shops and amusement park, or a quick 5 minute drive. It was quiet because they are still building things around it and there wasn't anything going on in the sports complex next door the night we stayed. The staff was very nice and the breakfast was good. We would definitely stay here again if we're in the area.

  • Stayed: June 2018, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank lsupatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, General Manager at TownePlace Suites by Marriott Foley at OWA, responded to this reviewResponded July 30, 2018

Thank you so much for the kind words, we are humbled. Reviews are so important to other travelers of the area; I thank you on behalf of the entire team.

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