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“Great location with an excellent staff!”

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Marriott Shoals Hotel & Spa
Ranked #3 of 11 Hotels in Florence
Certificate of Excellence
Oxford, Alabama
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great location with an excellent staff!”
Reviewed July 19, 2012

My family recently stayed here while visiting some of the attractions in the Shoals area, and we were very impressed by both the location and the friendliness of the staff. The hotel is situated on the Tennessee River, and our room on the sixth floor had an outstanding view of Wilson Dam (built in the 1920s) and the pool area. A city-owned park, complete with a playground and a splash pad, is only a short walk away; however, my seven-year-old son was more interested in the awesome hotel pool which features fountains, a slide, and a cool cave buffeted by two waterfalls. We did not eat onsite as a host of restaurants and stores are just two miles away, but the property does feature a revolving restaurant with a spectacular view of the area and another, more reasonably-priced restaurant, overlooking the pool.

The hotel itself is very nice, but the hallways and rooms are small compared to other Marriott spa/resort properties. A large chair was wedged awkwardly between one of the beds and the balcony, making the room appear even smaller, but the bathroom was large and featured both a tub and a roomy shower.

Everyone in the hotel was friendly and professional. Molly at the front desk and Corey with security deserve a special mention for going beyond what is expected to make our trip enjoyable as does Robbie who took our bags to the room. His genuine enthusiasm for his job and his pride in the hotel really helped our stay begin on the right foot.

Room Tip: Ask for an upper-level room on the east side.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
Florence, Alabama
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2012

We use this as our staycation a couple times per year. It is always pristine and wonderful from the time you check in until you leave. It is fun to take our daughter to the pool and just relax. I love ordering room service because it tastes absolutely divine. I have used the spa facilities several times since this opened in our area and have always been happy with my massages or facials. It is a nice way to escape from reality and treat yourself to something special. This is a wonderful addition to our area! Don't forget to play the Robert Trent Jones Golf Course during your stay. This is how my husband occupies his time while I lounge at the spa.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Summer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 13, 2012

We spent 4 nights in the hotel over the July 4th holiday. The resort was our base for playing golf on the two very nice RTJ golf courses at The Shoals. The rooms were average compared to some of the other Marriott Resorts we have stayed in. Everyone was very friendly. The breakfast buffett was low on many items most mornings despite our arriving well before it closed. The food in the Swampers bar was very good and the nightly music was a great touch. Dinner at the 360 Grille was a highlight of the trip and well exceeded our expectations. Given the area this is the only option I would consider in Florence.

Room Tip: Request a high floor. The resort claims that the rooms all overlook the TN river but our second floo...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPR2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 9, 2012

The Spa is as good as a Westin Spa. Food was a little pricey but very good in a restaurant with a nice view. The Robert Trent golf trail is nearby with both the School Master and Fighting Joe courses available. Bed was very comfortable and rooms were quiet and clean. Definitely a destination in the future.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steverow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arab, Alabama
Level Contributor
94 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 27, 2012

Stayed at this hotel on business, and had forgotten what a great hotel it is. The rooms are large and comfortable. The pool area was very inviting, and looked like so much fun. The staff was very accomodating, but especially Robbie the Bellman who went out of his way to make sure I had the information I needed, including step by step directions to get me where I needed to go, and he did that all with a smile and enthusiasm. Outstanding and appreciated service!
I can't wait to return when my family can come with me. My young daughter will LOVE this place!!!

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lwalker1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waldorf, Md
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 26, 2012

Came to Florence on a two day business trip and was very pleasantly surprised at the comfort, service, and food quality at this gem of a Marriott property. Following our meeting, I indulged myself with a massage and include the on premise spa in this quality assessment. Nice looking facility and very spacious rooms with typical high quality bedding - very clean and comfortable. Definitely the best facility hereabouts, but is place would stand up anywhere.

Stayed June 2012, traveled solo
Helpful?
Thank JaimeDia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mississippi
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed June 22, 2012

We visited the Marriott Shoals for our anniversary. The hotel is well cared for and very clean. Service was outstanding! Every interaction w/ an employee was friendly, helpful, and polite. The hotel layout is resort perfect. It's a relatively large hotel but has lovely Southern charm. Our king sized bed was soooo comfortable and the decor was pleasant. Lots of pillows. Loved the separate shower and tub in the bathroom. Loved the balcony w/ chairs and a small cocktail table. Nice view of the pool, dam, and lake from the windows and balcony. The pool area is attractive / inviting. We had meals at 360 Grille (rotating restaurant in a 300 ft tower - great food and sunset view!) and Swampers. Really good! We had breakfast in bed thru room service. Our breakfast was fresh and hot. Really delicious. We'll be back soon. Planning to play golf on the beautiful RTJ golf trail.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vintage-1924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Shoals Hotel & Spa

Property: Marriott Shoals Hotel & Spa
Address: 800 Cox Creek Parkway South, 10 Hightower Place, Florence, AL 36530
Phone Number:
Location: United States > Alabama > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Florence
#2 Romantic Hotel in Florence
#3 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Shoals Hotel & Spa 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
The sophistication and charm of Marriott Shoals Hotel & Spa is matched only by the natural beauty of its resort-style setting. Our hotel in Florence, Alabama is: * Located in the state’s northwest corner * Nestled along the award-winning Robert Trent Jones Golf Trail * Set in the heart of the Tennessee River Valley, one hour from Huntsville * Less than two hours from Birmingham, Nashville, and Memphis ... more   less 
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Also Known As:
Marriott Shoals Hotel And Spa
Marriott Shoals Hotel Florence
Marriott Florence
Florence Marriott

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