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“Perfect Fit 4 U” 3 of 5 bubbles
Review of Holiday Inn Express Fairhope

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Holiday Inn Express Fairhope
Ranked #2 of 4 Hotels in Fairhope
Certificate of Excellence
Greenville, South Carolina
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Perfect Fit 4 U”
3 of 5 bubbles Reviewed April 25, 2013

This location was the good fit for a good nights stay in Fairhope. The staff was helpful and attentive. The room was clean and comfortable. The hotel and breakfast were all average, which can be a good thing. It was late when I was trying to find a room so I ended up with the decision to stay at this location. The cost of the room was a little high for the accommodations but, what ya going to do. If you like spending a little extra coin on the name, this will be a perfect fit for you. Nice place, a little pricey.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Fairhope, responded to this review, May 12, 2013
Dear Jeremy R,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. Our goal is to ensure that all our clients leave satisfied. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

197 reviews from our community

Traveler rating
    114
    43
    18
    7
    15
See reviews for
74
48
6
32
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Birmingham, Alabama
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

This hotel is very clean and spacious. Upon check in they had our room next to the breakfast room. Fearing the noise level, we asked for another room. Without hesitation they obliged and put us in a room in the newly built building. The room was very large and it had the biggest bathroom ive ever seen in a hotel. Very nice and good value! Only a short drive to fair hope and point clear.

Room Tip: The hotel has two buildings with the newer one in the back. Our room in the new building was very sp...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank angie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed February 17, 2013

My wife and I have been on the road for over a week. Each night we have stayed at a HI Exp, but this one has big problems. In our suite the veneer is coming off the furniture, the carpet is dirty beyond description in the hallways, the guest laundry is dirty, and everything is in need of an update or cleaning. I am very disappointed in this HI Exp.

Room Tip: find another hotel
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Fairhope, responded to this review, March 13, 2013
Dear Bill J,

Thank you for taking the time to share your feedback regarding your stay with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my sincere apology for the shortcomings you experienced during your stay and if your stay was negatively affected overall cleanliness of the hotel. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I appreciate you bringing this matter to my attention and rest assured, your input will be shared with our management team and rectify any unsatisfactory experiences.

I hope this would not deter you from choosing us again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

I booked my reservation through hotwire. Well first hotwire was not fexible when I found out that I had gotten my shifts for work turned around. I thought the dates 9 February-12 February was my long weekend. When I found it wasn't I contacted hotwire 2 days after booking and hotwire would not accomendate me in any way. They said if I couldn't take the trip I would loose the money they charged my account for the trip. Fortunately I was able to swope weekends with another worker. So I didn't lose out on the trip. When I arrived at the Holiday Inn Express in Fairhope, Al, hotwire had booked me in a two bed room when I specificly booked a king sized bed for my wife and I. The hotel front desk clerk informed me they were fully booked but she would be able to move us into a king sized suite the next morning. True to her word we were moved without a hitch the next morning. Throughout our stay the staff was wonderful and very helpful. The room was clean and the bed was very comfy. We enjoyed our stay although the weather didn't cooperate. We definitely would stay at this location in the future. Please keep up the good work. Thanking Holiday Inn Express for a pleasant experience.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Golferman54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed February 10, 2013 via mobile

We stayed there this weekend for Mardi Gras and was very disappointed in te rooms. Very much in need of remodel and repair. The carpet was faded and worn completely out. You could actually see thru the bed sheets they were so thin! We didn't complain bacause the staff was nice- especially Melanie- the shuttle driver. She was wonderful. She took us downtown and gave us a card to call her to come pick us up. We called at 1am and she picked us up within minutes. She was great !!!!

  • Stayed February 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DebraFosterLynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Fairhope, responded to this review, March 5, 2013
Dear DebraFosterLynch,

Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. We are please you found our staff and level of service commendable. Please accept our sincere apology for the shortcomings you experienced during your stay and we regret the room you received did not live up to your expectations. We have taken note and wish to thank you for the points you've raised. These have been shared with our management team for the purpose of bringing improvement to this identified weakness.

Again, thank you for staying with us and leaving us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niceville, Florida
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 17, 2013

Stay was for business trip. front desk & management vary nice, room are clean and internet works great. The food in the morning all looked great. (eggs couldn't have had more water in them or you would have needed a staw) everything else was good

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gino32578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alabama
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed January 3, 2013

This hotel was ok , but not as good as other Holiday Inn Espresses I had stayed in.. The front desk employee was helpful and friendly.(Deb). The bathroom was tiny. You could not sit on the commode and close the door. It was the smallest ever. The room was fine otherwise. Very comfy mattress. Halls needed cleaning and remodeling. Breakfast bar was ok.

  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alabamabusybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Fairhope, responded to this review, July 31, 2013
Dear Alabamabusybee,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. It encourages our team members to work even harder and consistently delight our guests. I would also like to apologize for any inconvenience the bathroom conditions may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again many thanks for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Fairhope

Property: Holiday Inn Express Fairhope
Address: 19751 Greeno Road, Fairhope, AL 36532
Phone Number:
Location: United States > Alabama > Fairhope
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Fairhope
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Fairhope 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Coastal breezes, small town charm and a sense of romance and serenity welcome you to the Holiday Inn Express® Fairhope - Point Clear. Surrounded by unique attractions, we're great for both business and leisure visits.For corporate travelers here to do business on the Eastern Shore, Point Clear and Fairhope, AL, our hotel's location is perfect. We're near a number of local businesses, including Segers Aerospace, Sunbelt Fire and Thomas Hospital. We feature a 1,700-sq-ft meeting facility and a state-of-the-art Business Center with print services.Leisure guests experience the ultimate vacation in Fairhope, AL. Our hotel's proximity to Mobile Bay provides easy access to Fairhope Pier and its amazing coastal beauty. The "Flowers of Fairhope" and one-of-a-kind art galleries are on display year-round. In addition, downtown Fairhope boasts many antique shops, memorable restaurants and unique retailers. It's also the site of many unique festivals and parades throughout the year, including Mardi Gras and Arts and Crafts Festival.Whether you're headed to Fairhope or Point Clear, AL, our hotel's amenities meet your needs. Our free Wi-Fi access keeps you connected to friends and colleagues. We also have a complimentary, hot Express Start Breakfast Bar that is sure to satisfy. Our 24-hour Fitness Center and outdoor pool add even more convenience to your vacation in Fairhope, AL. ... more   less 
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Also Known As:
Holiday Inn Express Fairhope Hotel Fairhope
Holiday Inn Fairhope

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