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“Horrible!”

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Holiday Inn Express Enterprise
Ranked #8 of 8 Hotels in Enterprise
Reviewed March 3, 2013

After we got to our room, we found hairs on our pillowcases and bed sheets. The volume on the television in the room would go from barely audible to extreemly loud within minutes. When I picked up the phone to report these issues to the desk, my phone didn't work. I travel to Enterprise at least once a month and will not be staying here again!!

  • Stayed: February 2013, traveled with family
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Thank AngelaBrown1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Enterprise, responded to this reviewResponded March 19, 2013

Dear AngelaBrown1975,

Thank you for taking the time to express your thoughts and concerns. Please accept my sincerest apologies for falling short of your expectations. Rest assured that your comments about the room amenities have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (84)
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51 - 57 of 84 reviews

Reviewed February 10, 2013

We stayed at this hotel for over a week. The hotel itself was nice and clean, the breakfast was good with many choices and changed daily. I found the staff were more than helpful. The location is close to most everything in Enterprise.
We were lucky to be there for cookies couple of night when leaving for dinner.
The reason the previous reviewer didn't get any cookies was probably when like this; the person in front of us was "Greedy" and took 6 cookies upon arrival.
The rate was a nice value, I can buy my own cookies.

  • Stayed: December 2012, traveled with family
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Thank Terrie3566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

I am a huge fan of HIE hotels however this one is just okay. There are stained carpets in the rooms, bathrooms need updates as there is dark black mold on the shower hand rails and floor tile/base board tile damaged or broken. the breakfast is nice and has several choices. Outside is groomed and looks nice. Front desk staff are okay but not very knowledgeable when an issue comes up. yes I would stay again but nexy trip here I will try a different hotel first.

Room Tip: front of hotel is just an noisy as the back so its hit or miss.
See more room tips
  • Stayed: November 2012, traveled as a couple
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Thank B L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012 via mobile

Rate was what I needed. Hotel was fine and comfortable. Service was good, Especially when I needed for a cable for my computer. It was no problem. My only complaint is the in room coffee maker looked dirty and old And they didn't provide hot water for tea in the lobby so I Went without. And I miss the cookies that the Hampton Inn Provides. But the Hampton could meet Perdiem so the Holiday Inn express Got my business

  • Stayed: October 2012
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Thank Shirleygirley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012 via mobile

I've stayed at this hotel several times and have always had very good experiences. It is pretty typical of the HI-Express chain - comfortable, quiet, well-located, good breakfast, excellent service. Altogether a solid choice when in Enterprise.

  • Stayed: September 2012
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Thank TxTraveler254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

I would stay here again when in the area - a good choice for business travelers, some excellent dining options nearby, staff was very welcoming and helpful, the usual HI Express hot and cold breakfast choices included, no complaints.

  • Stayed: June 2012, traveled on business
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Thank DianeFrederick_MD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

The management and staff are very committed to making your stay very pleasant. They have a good breakfast.

Room Tip: Ask for a corner room.
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  • Stayed: July 2012, traveled with family
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Thank gasouthernbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Enterprise

Address: 9 N Pointe Blvd, Enterprise, AL 36330-1391
Phone Number:
Location: United States > Alabama > Enterprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Enterprise
Price Range: $91 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Enterprise 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
As you enter our lobby at the Holiday Inn Express Hotel & Suites Enterprise you will be greeted with a true sense of Southern Hospitality. Our extraordinary staff is eager to help you get settled in, and start feeling at home.The inviting rooms are attractively decorated and equipped to assure your stay is relaxing. Each room features a 25' TV with cable access, HBO, free Local phone calls, data-ports on each phone and free High-speed Internet. Our rooms include a coffee maker, hairdryer, iron and ironing board, microwave and refrigerator. High speed Internet is also available in every room at no extra charge. We invite you to start your morning with our generous Complimentary Deluxe Continental Breakfast featuring: a selection of cold and hot cereals, fruit, juices, assorted pastries, breads, cheddar omelets, bacon, sausage, scrambled eggs and many other delicious items. Our helpful staff can provide you with directions to local area attractions and restaurants. We also conveniently have several restaurants are located within walking distance. After dinner, you may choose to take a refreshing swim in our charming outdoor pool, or use the fitness facility. We provide same day dry cleaning/laundry service (Mon-Fri) and on-site guest laundry as well. Also, Join our Priority Club! It's Free! Priority Club privileges include Express Check-in, Rapid Checkout, free USA Today (Mon-Fri), Points/Airline Miles and a 2 PM late check-out upon request. ... more   less 
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Also Known As:
Holiday Inn Express Enterprise Hotel Enterprise
Holiday Inn Enterprise
Enterprise Holiday Inn

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