I have never in my life experienced such grand customer service at a hotel prior to tonight. My mother and I rolled up around 9:30pm from Atlanta...tired and ready to relax. Unfortunately, I'm usually expecting to be greeted by a grumpy desk person at this time of night. Instead I was pleasantly surprised to receive a very warm welcome from lacresha. My mother and I then ventured upstairs to our very clean and stylishly decorated room. After a few minutes my mother went back down to the front desk snack bar to purchase some water and popcorn. Lacresha apologized and told her they don't sell popcorn but that she is asked by customers all the time. My mother proceeded to ask, Jay, another hotel staff member, for directions to Publix to buy the popcorn (we really wanted some popcorn!) . Jay then insisted on going to Publix to get the popcorn for us himself! My mother pleaded with him not to go on our behalf and he would hear of nothing less. He promptly left for the grocery store at five minutes to 10pm. We realized after he left that Publix would close at 10pm! When he returned, we expected there to be no popcorn. On the contrary jay was carrying a big box of it and said he opened Publix just for us. He refused to accept any payment and handed my mom two bags of popcorn and indicated he would sell the rest at the snack bar. The only thing he requested was that we review his hotel on Tripadvisor so here I am! I can promise that this is the ONLY hotel we will EVER stay at in Enterprise, Alabama! A huge thank you to Jay and Lacresha for making our night here so special!
- Official Description (provided by the hotel):
- Each room is complete with microwave, refrigerator, 32-inch LCD/DVD combo high-definition television, free local/long distance phone calls, easy access dataport in each room and free high-speed wireless Internet access. Our rooms also include coffee maker, iron and ironing board. ... more less
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