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Holiday Inn Express Hotel & Suites Dothan North
Ranked #14 of 27 Hotels in Dothan
Leesburg, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“RUDE MANAGER”
Reviewed May 28, 2012

I have traveled both professionally and personally a great deal, thus stayed in many hotels. I have never been treated by a manager as I was in this hotel. I was helped by a hotel employee to check into a room. The manager later calls me by phone and tells me that he was a trainee and the price is incorrect. The manager should be at the hotel to assist or honor what the employee quotes. I was in Dothan with a sick family member and needed some sleep, bath, etc. I got so upset, I just checked out and went back to the hospital. The manager was not there to discuss as I checked out about a hour after she calls (disburbs me). It was not the money, but the way I was treated. Is this the way a manager of Holiday inn and a representative of Dothan Al treats out of town people????

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank bjh8880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dothan North, responded to this review, July 8, 2012
Dear bjh8880,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Regards,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 reviews from our community

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    16
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    8
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
florida
Level Contributor
280 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed April 29, 2012

We have driven overnight from South Dakota and couldn't drive any longer, found this Holiday Inn express. We arrived very very late in the evening, got a room upgrade. The rooms were super clean, the hotel was quiet ( I was very tired). The breakfast lady did a great job making sure our food was hot and fresh and well stocked. It is a Holiday Inn and they met all my expectations for a good nights sleep. I would stay here again if in the Dothan Area.

  • Stayed April 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Devilstowerwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodinville WA
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 2, 2012

Stayed in Dothan while visiting my son at Ft. Rucker. It's a bit on the far end of Dothan from restaurants and shops which is the down side, but was more than pleased with the room, bed comfort, cleanliness of rooms and hotel in general. The people there were helpful and patient as I was at the office quite a bit with change of plans for our entire party of 3 families. All I can say is not once was I disappointed. Hot breakfast was great, the eating room was very nice with big screen T.V. a couch etc. so I could go down there very early in the morning and watch the news and not wake up my family. The coffee pot is always on there too, 24 hrs.so didn't have to bother making it in the room. The gym, although I didn't get around to using it, (but should have!) had great equipment. This is a new hotel and furnished nice, even a gas fireplace which made a nice backdrop for family pictures. We had a great time in Dothan, a surprise to me! This hotel is approx. 20+ minutes from Ft. Rucker. There are hotels a bit closer in Dothan but I will stay there again.

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
1 Thank SandyWoodinvilleWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simsbury, Connecticut
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2012

The hotel was clean
Staff friendly and accommodating
Breakfast - diverse and healty
Overall - great value

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcolantonio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dothan, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2012

I was charged an additional $41.00 because Housekeeping Claimed a Hairdryer was missing from the room I stayed, 3 DAYS LATER! When i called the hotel, the general manager, CINDY, and front desk manager, BRANDIE, both treated me like crap as i tried to explain that i had checked into that hotel AFTER leaving THE HAIR SALON and once there I immediately began to get ready for a WEDDING! i only stayed one night and CHECKOUT EARLY THE NEXT DAY! Therefore there was NO need to do my hair or use a blow dryer! Furthermore, if i can afford to stay at this hotel and pay full price of $125, then why would i steal a hair dryer? I do not recommend this hotel to anyone! Should you stay at this trifling hotel, PLEASE GET A ROOM INSPECTION PRIOR AND AFTER YOU CHECK OUT OR YOU WILL BE CHARGED SOME MADE OF FEE!! The customer service was horrible! The location is horrible, while i was there, i was blocked in in the parking lot of the 'fine' hotel by Dothan, Al Police Department. Why?!!! Because, the inhabitants of the vehicle near mine were doing adult activities in the CAR! Nasty, filthy, hotel!

  • Stayed January 2012, traveled with family
    • Value
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Helpful?
2 Thank MaryBeth-VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dothan, AL
Level Contributor
3 reviews
Reviewed September 21, 2011

This is the nastiest hotel I have ever stayed in. The bathroom was nasty. Urine stains on the back of the toilet lid and urine stains and hair under the toilet lid to include mildew and urine stains around the bottom sides of the toilet. Mattress pad had hair all over it w/dirt to include caked up hair and dust on bed skirt at the head of the bed. Carpet had caked up hair & dirt in corners of bathroom door & around the borders of the carpet as well. Entire room needed dusting picture frames, sides of end tables. Refrigerator was not clean. My room was not in any better shape the 2nd day in which it was suppose to be recleaned. I blame management for not checking behind the housekeeping manager and housekeeping manager for not checking behind the housekeeping staff. Elevator had same trash located on the floor as it had on 9/20/11 when I checked in and the elevator walls need to be wiped down. This hotel is not sanitized to prevent germs from spreading and this include light switches, doors etc. Just this issue along can cause germs to be transferred from one guess to the next and the staff to be contaminated with those germs as well. I did not bother eating the breakfast due to the cleaning issues because free food does not make a hotel. They could not offer me a canned soda. I called guest services and they called and left a msg for the manager to compensate me for the room not being cleaned but she did not offer anything the next day when I spoke to her about the issue. She just stated she rec'd the complaint and it would be taken care of. THIS IS NOT ACCEPTABLE! !

  • Stayed September 2011, traveled on business
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Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, Alabama
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 17, 2011

Stayed here for 2 nights in November of last year, during the Peanut Festival. Hotel was very conviently located, had good service, comfortable room and free breakfast! We are planning on going back this year and will definitely stay here again.

  • Stayed November 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank autismx2mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Dothan North

Property: Holiday Inn Express Hotel & Suites Dothan North
Address: 4090 Ross Clark Cir, Dothan, AL 36303-5724
Phone Number:
Location: United States > Alabama > Dothan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 27 Hotels in Dothan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dothan North 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express hotel in Dothan, AL near Dothan Regional Airport. Located just six miles from the Dothan Regional Airport, our choice Holiday Inn Express Hotel & Suites Dothan North offers comfortable lodging in Dothan, Alabama. Guests of our hotel in Dothan, Alabama are sure to enjoy the convenient access our location provides to nearby Dothan attractions. Known as the 'Peanut Capital of the World,' the city of Dothan has more than 60 peanut sculptures throughout the downtown. Other nearby attractions include the world's smallest city block, the Shute Pecan Company and the famous Robert Trent Jones Golf Trail. The Wiregrass Museum, Dothan Botanical Gardens and G.W. Carver Museum are also nearby. Corporate travelers will find our hotel in Dothan, AL is located just six miles from the Dothan Regional Airport and is right next door to the Dothan Convention Center. Twitchell, Dunbarton, Southeast Alabama Medical Center, Michelin and Troy University are all close to our hotel. We offer high-speed, wireless Internet access and a 24-hour business center for doing business on the road. Unlike other Dothan hotels, our guests can take advantage of the complimentary hot breakfast bar and enjoy the pool and fitness center at our Dothan accommodations. We hope you will consider Holiday Inn Express for your next Dothan vacation or business trip. Make your reservations today for a great Dothan hotel deal. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Dothan North
Holiday Inn Dothan
Dothan Holiday Inn

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