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“Nice, but?”
Review of Holiday Inn Dothan

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Holiday Inn Dothan
Ranked #17 of 27 Hotels in Dothan
Level 6 Contributor
164 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Nice, but?”
Reviewed March 28, 2014

We pricelined a room in Dothan and were pleased to get the Holiday Inn for $69 on a Saturday night. ($84 w/ tax) Easy to find and plenty of restaurants close by. Our room was right off the lobby and the door was slightly open when we checked in...a little disconcerting, but .... The pool area outside (and outdoor bar) are very attractive, but it was a little cool to use them. Loved the pineapple juice (free) in the lobby. But, we didn't have cold water!? Don't know why.... and the TV reception was not good. We called maintenance and they were prompt, but don't think they fixed anything. Internet was slow. No continental complimentary breakfast available.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UWRF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dothan, responded to this review, April 13, 2014
ar UWRF,

Thank you for taking the time to write us a review regarding your recent stay. I certainly apologize for the inconveniences you experienced during your stay with us. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Decatur, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2014

We had out beds made 3 out of 4 days, but our sheets weren't changed once in that time (my bottom sheet had an imperfection that made it obvious it hadn't been changed), our garbage cans were emptied once and on the last day we returned to our room to the beds unmade, garbage full etc. I had to ask the chatting cleaning crew for clean towels (at 4pm) and call it good. One of the lights in the bathroom remained burned out the entire time as was the bathroom fan. The restaurant seemed to be having staffing problems and everyone was having to send back their breakfasts due to raw toast, ice cold coffee and room temperature hash browns. Small things, but easy to rectify and yet - no one bothered.

Room Tip: Don't expect too much.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandyandneal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dothan, responded to this review, April 1, 2014
Dear sandyandneal,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the service you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We would like to obtain some additional information about your stay and have sent you a private message.

Thank you again for your comments, we look forward to hearing from you.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Dothan hotels

Pasadena, California
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 7, 2014

I stayed here during a medical school interview, I found the staff welcoming and engaging. While the area surrounding the hotel is not ideal, the staff was able to recommend a nice restaurant, for nice southern food. I did not go in the pool but seemed nice for warm weather. I enjoyed my stay.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Texas, USA
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 28, 2014

The hotel is newer, the rooms are nice, and the beds are comfortable. We encountered rude staff and poorly cleaned rooms which would make me reconsider staying there in the future. Other items to note: TV reception was poor, gym does not have weights or resistance machines, water in shower was intermittently hot/cold, spa was off for the winter.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank b85chevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dothan, responded to this review, February 13, 2014
Dear b85chevy,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. It is great to hear that you enjoyed your room and the majority of features provided. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level 5 Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 15, 2014 via mobile

Very nice property...more of a modern European decor. Rooms were well decorated and clean...bed very comfortable. Came in after dark, and the entrance is difficult to find...they could improve lighting there. The restaurant was nice...sandwiches were good and average priced. Breakfast is not included, but we ate there again. Once again the food was good, but the service was slow...and we wanted to get back on the road. Internet was very slow...especially for a new property. Will stay there again on the next trip thru.

Stayed January 2014, traveled as a couple
Helpful?
Thank WisDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracy, California
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 3, 2014

We checked in late Christmas day for a week's stay. Granted it is a holiday however the reception we received was poor.The person at the front desk was eating food from the pantry - no wonder it is so poorly stocked. They were evidently out of Platinum member gift bags....and there was no verbal acknowledgement or recognition of Platiunum status. One night the toilet overflowed through no fault of ours. Called the front desk and was told they had no one to handle it and no plunger for us to use but we would have to change rooms. No one available to help us move our things to another room. Another time asked the front desk person - who was sitting in the lobby watching television - where the business center was. She barely turned around in her seat and pointed and told us it was "over there". Evidently we were interrupting an important TV show. Lack of ink in business center printer made boarding passes barely readable. Did not bother to ask staff watching TV about ink because, by this time, let's face it - it was clear that no one with a clue about anything worked on thiis property. This property needs some serious work on staff. Called the corporate Customer Service line to express concern over the lack of service at this hotel. End result was visit from manager who told us that he repaired the toilet. Who cares? We had already moved out of room. Again -staff has no clue. The only plus - the pool looks very nice but unfortunately is outside and was too cold to use it.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissScarlett56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Dothan, responded to this review, January 18, 2014
Dear MissScarlett56,

Thank you for taking the time to provide feedback on your stay. It is truly regrettable to see the service received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 30, 2013

We spent one night at this hotel on our way from TN to FL. The hotel is only a couple of years old & still good as new inside. The staff was very friendly & helpful. The toilet paper dispenser in the bathroom is hidden under the vanity, which is a little strange. Unless housekeeping leaves a sheet or two hanging down, you can't tell it's there - we had to call the front desk!! Everything in our room was clean & odor free. My only complaint is that the entrance requires a U-turn and crossing some substantial traffic, depending on which way you're coming from/going to. It would have been nice if whoever handled that development would have planned the entrance(s) differently. Overall, this was a very good experience.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank jmt1177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dothan

Property: Holiday Inn Dothan
Address: 2740 Ross Clark Cir, Dothan, AL 36301-3215
Phone Number:
Location: United States > Alabama > Dothan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 27 Hotels in Dothan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dothan 3*
Number of rooms: 100
Official Description (provided by the hotel):
Welcome to the NEW Holiday Inn, Dothan where we offer full-service lodging at its best. We are located minutes from all the local attractions including G.W. Carver Museum, Robert Trent Jones Golf Trail, The Wiregrass Museum, and Water World. Corporate travelers will find easy access to the Dothan Convention Center, Dothan Civic Center, Southeast Alabama Medical Center, Flowers Hospital, Michelin, Eye Center South, & Troy University. We offer High-speed internet, both wired and wireless access and a 24-hour business center for doing business on the road, Start your day off right with breakfast in the Holiday Restaurant where Kids Eat Free. After a long day of work, enjoy a cocktail at the spectacular, peanut shaped pool or dine in on a steak or a "Chef's special. ... more   less 
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