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“Overrated old hotel”

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Hotel Atlante Plaza
Ranked #6 of 55 Hotels in Recife
Certificate of Excellence
GreenLeadersGold level
Milan, Italy
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overrated old hotel”
Reviewed January 5, 2014 via mobile

Looking at the previous reviews I wonder if I stayed in the same place as the wowed reviewers, or were they just being polite.
this hotel certainly does not deserve its No 1 listing. Its a typical old 5 stars classed hotel (classed many years ago for sure!!).
The bed was large and comfortable, the air conditioning quite ok..
The breakfast buffet was big but quite poor in quality... certainly not as good as some reviewers make out!!
The layout of the breakfast area was badly planned resulting in congestion and shuffling past other guests.
Staff was nice and quite helpful.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GD2612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PontesHoteiseResorts, Gerente geral at Hotel Atlante Plaza, responded to this review, February 25, 2014
Dear guest
Thank you for choosing to stay at the Hotel Atlante Plaza and for sharing with other travelers your impressions about our hotel.

We are happy that this does not mess up your stay and we could positively surprise you with our service.

We hope to welcome you again soon.

Regards,
Enio Grassi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London
Level Contributor
172 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed January 1, 2014

Looking at the previous reviews I sometimes wonder if I stayed in the same place as the wowed reviewers, or were they just being polite. This hotel certainly does not deserve its No 1 listing. Its a typical boring 5 star classed hotel (classed by whom?) The bed was large and comfortable, the air conditioning efficient, but the towels had seen better days. The lifts were often out of order in the 5 days we stayed, the food overpriced and the standard poor. We stayed here because of a conference being held in the hotel - its a typical 15 story hotel with huge lobby area and most of the guests were Brazilian and American. The breakfast is okay, its standard fare for this type of hotel certainly not as good as some reviewers make out. The layout of the breakfast area was badly planned resulting in congestion and shuffling past other guests. Across a busy road is the beach, with signs warning of sharks.

Check out was confusing. In the 30 minutes it took to check out our pre-booked transport to the airport had left. We had tried to pay the night before but were told that "rapid check out" was available in the morning. So bear this in mind if leaving early.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goodtogethome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Daytona, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 11, 2013 via mobile

The hotel was located great near boa viagem square. Breakfast was 5 star , best I ever had. The elevatórs have a panoramic viéw. The pool is beautiful and a marvelous view of the city. I stayed in a corner suite with views to both sides of the beach. Great piano bar and has a waterfall and garden in the lobby. Great spa, i had a wondergful massage and very reasonably priced. Service was fast and excellent. Very comfortable bed. Fast internet and free in the lobby and room. Large tv with cnn. Great stay.

Stayed December 2013, traveled solo
Helpful?
1 Thank dennis m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barueri, SP
Level Contributor
180 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed November 21, 2013

In front of "Boa Viagem" beach (prone to shark attacks, so do not even think of entering into the water") this hotel would receive 4 stars in most countries. Its rooms are Ok but not exceptional. You shall notice that to charge your computer, cel phone and tablet you have just one energy in the whole room. So use the other at the bathroom and rotate your other equipment. Check in was the worst I have experimented during the last five years and definitely among the top worst five I have had in my life of constant professional travels. It was a perfect exercise of lack of respect to a paying guest committed by a totally dilettante staff member, while another would personalize a dictator if he could, exercising his autocrat powers with the checking in guests. Both were lucky I do not work in that hotel chain, because along with a third one that works at the lobby cafe, they would be sacked on the spot and management would have to have proper explanations for the reasons of having dilettante and people that have the bad civil servant attitude as the guest's first contact with the hotel. The lady said that my room was not ready and suggested me to have lunch at 03h00 pm or to go to visit a shopping center - believe it or not. As she had said it it would take a few minutes I went to the lobby cafe where the attendant imperially ignored me and two ladies that were losing their time trying to call her attention and next she simply abandoned the cafe carrying her bored expression with her just to return 15' later with the same expression of boredom and still ignoring the potential customers that were seating there.
While there I started to observe a queue of some 10 people that were checking in. And they were receiving their keys and being taken to their rooms. I returned to the attendant that did not recognized me - so if I had not returned I would be still waiting for my room. I asked her why these people were receiving their keys while she claimed that my room was not ready. She first said that their reservations were prior to mine and of course this idiotic excuse has not resisted two seconds of reasoning. Then she said that their problem was that their hotel was having a lot of guest, which as everybody knows it is the worst that can happen to any business - to have a lot of customers. Then she offered me a room with three beds - and they claim to be the best hotel in Recife. After renewed protests she called her superior who found me what I was entitled by a two weeks old confirmed reservation - a room
Good service from guest phone support, good breakfast, good internet connection, good view, good meeting rooms, good bed.
Contrary to General Mc Arthur: "I shall not return"

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Osler D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 11, 2013 via mobile

I stayed only one night. But the hotel was really great. The room was clean and spacious. I face not facing the ocean but could see it across the street from my window. The breakfast was very nice with lots of options. But the location is the big winner. Cross the street and you can put your feet in the sand.

Stayed November 2013, traveled on business
Helpful?
Thank MB185011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hollywood, Florida
Level Contributor
127 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 6, 2013 via mobile

The hotel seems nice from outside and the location is not bad.
But don't expect to have a soft bed : beds are REALLY hard and not very big. And I had a view to an other building.
Wifi is available in the room but not very fast.
Breakfast buffet was good with a lot of choice.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandre C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

Beautiful, good location, greatful services. The Atlante Plaza is one of the bests hotel in Recife.
Offers a good service, great breakfast, nice view from the Boa Viagem beach.
There is also a great recreation area with gym, pool, bar and kids place.
The blue grass brings the beach closer and comfort.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aninhadelima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Atlante Plaza

Property: Hotel Atlante Plaza
Address: Avenida Boa Viagem 5426, Recife, State of Pernambuco 51030-000, Brazil (Formerly Grand Mercure Recife Atlante Plaza)
Location: Brazil > State of Pernambuco > Recife > Boa Viagem
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Recife
#1 Green Hotel in Recife
#1 Spa Hotel in Recife
#3 Business Hotel in Recife
#3 On the Beach Hotel in Recife
#3 Romantic Hotel in Recife
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Atlante Plaza 3.5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Hotel Atlante Plaza Recife, Brazil

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