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“Nice stay for 3 nites,,,,but......”

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Hotel Mercure Recife Navegantes
Ranked #18 of 56 Hotels in Recife
Reviewed December 29, 2013

I stayed at the hotel for 3 nites,,,,Nov30th thru Dec3rd 2013...The hotel was only 1 block from the beach,,,nice place, nice room and staff,did not eat at the hotel ,,,lots of good places to eat within a short walk,,,meat,seafood, fast food places all with in about 10 mins. walk,,,even a shopping mall about 3 blocks away and large supermarket if you wanted to bring a few things back to the room which had a fridge and microwave...The major complaint I had with the hotel was that I arrived 1 day early,,,had booked a double room, but was put in a room with 2 small twin beds,,,,after the first nite I offered to move but they kept me in the same room and still charged me for the more expensive room!..I only stayed 3 nites and at checkout, they overcharged me by about 50 usd. as I had stayed in the twin room and was charged for the more expensive double or king size bedroom! I work for an airline and always book the rooms thru Accor Hotels website,,,I have obtained Silver Status in the Accor Rewards program,,am very close to Gold Status...Now they are refusing to give me the "miles" for the nites stayed when I have always gotten points when rooms are booked thru the website and using the same rate under the same terms and conditions!!! Very upset and may just burn my points now and find a different hotel chain to use in the future!!!

  • Stayed: December 2013, traveled solo
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Thank HerbavorDallasTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 - 50 of 913 reviews

Reviewed November 12, 2013

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Accorhotels.com
2  Thank Joney D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 7, 2013

Nice and clean hotel, nice staff, nice location. But wi-fi was horrible, and the sidewalks in front of the hotel were in bad shape with sewage spills and holes in the ground that could break a child's leg.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Paulo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2013

For the first part of my stay there was electrical failure. The lift was not operational until the next morning. Aircon came on only at night. The kitchen that was advertised as in "every room" was only a microwave which did not work and was replaced Day 2. Cooktop promised in advert not present. Staff wanted twice the price for room with cooktop. No breakfast. The staff hardly spoke English. On the good side, room very spacious and bed very comfortable.

  • Stayed: September 2013, traveled solo
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Thank manitree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

A well located and clean hotel with horrendous service. Unfriendly staff unable to complete check-out in 30 minutes, billing errors, no response to complaints, and finally notel manager presenting invoice with false signature.

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

  • Stayed: October 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Tulio R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 17, 2013

  • Stayed: September 2013, traveled on business
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    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank 776Andre776
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Mercure Recife Navegantes

Address: Rua dos Navegantes 1706, Recife, State of Pernambuco 51020-010, Brazil (Formerly Parthenon Recife Navegantes)
Location: Brazil > State of Pernambuco > Recife
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Recife
Price Range: $62 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Recife Navegantes 4*
Number of rooms: 81
Reservation Options:
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Also Known As:
Hotel Mercure Recife Navegantes Brazil

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