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“Surprise”
Review of Hotel Heritage

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Hotel Heritage
Ranked #188 of 221 Hotels in Kolkata (Calcutta)
Bengaluru, India
Level Contributor
167 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Surprise”
Reviewed April 29, 2013

Small Budget hotel but does the job well. Positive things Very Close to the Airport.

Allowed early 7am check in. Food could have been better but a room for 1500 rs not complaining about it.

Service was ok room size was decent staff was warm and the hotel was very clean. So No Complains

Room Tip: Not more than 1 day
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amitahuja1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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74 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mumbai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

An average hotel..but not value for money..though the service was good..rooms are really small and untidy... Hotel is on the main road. With the price they are charging it should have better room and service. But one good thing was they gave a drop to airport in a reasonable rate.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Satish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kolkata (Calcutta) hotels

Delhi
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 9, 2013

it is the crappest ever service that i can ever think off..no cleanliness, AC ,FAN not working..staffs not adequate and even the entire staffs are pathetic, lethargic and there is no service at all
2 times i had to change the room because of faulty AC


  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Amit Kumar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 30, 2013

Stayed for one night with relative. The hotel is located in a busy area near airport with number less hotels around it. The major plus point of this hotel is that it does not have bar/music bar unlike other Vip Road hotels which have noisy live music performances in them and hence perfect option if you want to stay with family.

The room in which we stayed was huge, clean with a large size bed with good quality mattress, LCD television, small fridge, microwave and sofa. The size of the bathroom was small and without any toiletries. The A.C. and LCD television worked fine. The room service was dead slow, the ordered tea and breakfast took ages to arrive in the room. The staff behavior was neither friendly nor rude. The porter was helpful though.

Overall it’s an average budget hotel with no frill facilities, not bad for 1500 bucks.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivek_Khandelwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 8, 2013

Our room ac broke in the night and there was no one to fix the same. After struggling for long late in the night to get through to the right person to help us change the room when once we moved into another room There was a Power cut for rest of the night with no backup arrangements. I Would strongly suggest to check the actual room before checking in.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kalpana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siliguri, India
1 review
Reviewed December 27, 2012

Not to repeat worst services experienced by so many travelers, only some interesting points I have to add.
I booked lot of rooms (both standard A/C and Executive A/c) for my guests.
Even 2 or 3 hours after check in, drinking water was not provided in rooms. One of my guests questioned room service in this regard, instant reply came "You would tell me that you were thirsty". When I visited the hotel to look after my guests, I found a lady guest roaming in the corridor for drinking water. Door of a bathroom could not be locked inside and was repaired next day after complaining at the reception at 3 P.M. Ordered food or tea was served just after half an hour.
I guess that the hotel staff is under control of Kolkata work culture.
But one plus point, the hotel looks great from outside.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Dipak62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
delhi
1 review
Reviewed December 19, 2012

I had an awesome stay in hotel Heritage. I was pampered to the hilt and the service is impeccable. Thanks to the General Manager, Mr Mantu Paul who ensured that my stay was hassle free and his dedication towards his job impressed me. Besides that, his Associate took care of my travel arrangements and ticket reconfirmation...and assisted in every way possible. This hotel is very near to kolkata Airport. Location wise fantastic. so a big thank you to Heritage hotel staff. I was very impressed and will definitely stay in your hotel in the next visit...

Room Tip: any room you can choose
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Heritage

Property: Hotel Heritage
Address: VIP Road. | Raghunathpur, Kolkata (Calcutta) 70005, India
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Room Service
Hotel Style:
Ranked #188 of 221 Hotels in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Heritage 2*
Number of rooms: 51
Reservation Options:
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Also Known As:
Hotel Heritage India/Kolkata (Calcutta), Asia

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