I stayed at Park Plaza in June 2014. It is a part of the Raddison Group of Hotels or the Carlson group. The infrastructure is excellent and the location central. The check-in procedure was good and speedy. The hotel agreed to change my room within minutes when asked.
The breakfast spread is wonderful but the staff is so indifferent that I couldn't believe that it was a hotel of Park Plaza's caliber. During the buffet lunch there was no one to serve or attend to us. The staff was also chatting outside the restaurant! Shocking! And being an upmarket restaurant, one prefers more than this kind of an attitude.
The reception at times could get really unprofessional. When asked about the Spa details, they would ask you questions like, are you a guest here - what is your room number? I found this very strange on their part. And of course, they had no information to offer. When the receptionist called to give basic information, she still could not answer vital questions!
The hotel management was also prompt and helpful in securing taxi services for us.
The duty officer knew about my outrage and called in to take a detailed input from me.
- Official Description (provided by the hotel):
- Park Plaza boasts 92 well-appointed hotel rooms in Kolkata, comprised of 86 Deluxe Rooms, 3 Executive Rooms (interconnected with Deluxe Rooms), 1 handicap-accessible room and 3 Suites. All rooms feature crisp, modern decor and luxury amenities like complimentary wireless, high-speed Internet access, automated lights, 42" LCD TVs and laptop safe. ... more less
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- Also Known As:
- Park Plaza Kolkata Ballygunge India/Kolkata (Calcutta), Asia