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“Careful about booking in Park Plaza Kolkata”

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Park Plaza Kolkata Ballygunge
Ranked #17 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Reviewed January 15, 2014

I had booked on booking.com to stay at Park Plaza from the 26th of December 2013. As I found a better alternative, I cancelled my booking in the beginning of December, weeks before the last date for cancellation. I was shocked when I got an sms on the 27th saying that a day's rent had been charged from my credit card for not showing up! After multiple emails to the hotel, they have not even bothered to reply. Booking.com is also taking it up and I hope that I will get my Rs.5800 back. Be extremely careful with these guys as they are not honest

Stayed: December 2013, traveled with family
2  Thank sudeepdasD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded January 15, 2014

Dear Sir,

Thank you for your valuable feedbacks and sharing your experience with us. We regret the inconvenience caused to you . We value your feedback and have shared the same with the management, the concerned department and the team members.

We are in touch with Booking.com verifying the issue and tried calling you as well, the mobile was not reachable. We are trying to sort the issue and will get back asap.

Regards

Neetu Ahluwalia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 - 716 of 791 reviews

Reviewed January 14, 2014

Above Average rooms..
Average competence of staff to serve, they are all so unaware of what's happening around them.... LOL
Lovely rooftop bar with Sheesha and a lovely ambience
Average breakfast... Seriously could do better

  • Stayed: January 2014, traveled on business
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1  Thank Dhods79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded January 15, 2014

Dear Sir,

Thank you for your valuable feedback and words of appreciation for the overall services, ambience and for the hospitality of the staff. I am indeed delighted to know that you enjoyed the warmth of our spacious rooms and comfort of our beds. .

We look forward to the pleasure of welcoming you back to the hotel to savor our world cuisines and interactive kitchens that the hotel has to offer to our discerning guests like you.

Warm Regards

Neetu Ahluwalia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2014

Hello,

We checked in on 31st dec 2013 late evening for a day. There was a lot of chaos as it was party time to ring in the new year. There were hardly any staff who were paying proper attention to guests, At the reception too we had a poor experience, hardly any smile or eye contact and they were acting as if they were doing a huge favor by giving us a room. Definitely didn't feel like a 5 star hotel customer service, they are a bunch of young team out there and might need some guidance from a experienced staff on handling customer of different ages. The watchman/Security outside was more pleasing than the staff inside.

Also, one of their staff over the phone said we would get 10% Discount if we attend the 31st night event they had organized... But when we went down for the entry, there was girl @ the festive desk (I felt she had a lot of attitude) who outright denied about any discount and was bent upon to charge us full rate of 6000 for couples. We paid full charge and got in as we just wanted to have a good time and start the new years in high spirits. When we got in, we realized they had OVERPRICED the event with the kind of food, Beverages, Alcohol and the ambiance was on offer.

Also, One needs to have the room key to access the lift, which means everyone in the room has to go out together... else either the room would be powerless or the other person has to take the stairs. At times we had issues opening the door with the keys and had to go down and request for help.

Complimentary breakfast at k19 restaurant is very good... Lot of variety! It is a very nice hotel with all modern facilities... Recommended for everyone, Just that they need to improve the Customer service !

PROS -
Security guard/Watchman ;)
Lobby
Rooms (Excellent)
Beds (Excellent)
Bathrooms (Excellent)
Breakfast at K19 (Very Good)
Room Service (Decent)

CONS -
STAFF
Customer Service
Outside View
Pool (Way To Small)

Room Tip: Rooms are great here... Choose anything you want :)
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank therockey21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2014

Very good stay. Very good Breakfast also. I enjoyed Idly, juices, coffee & Omelette. Had a good & pleasant sleep. Staff are very courteous. Easy location. Quite and calm. Enjoyed the shower. Overall felt good.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Cleartrip
Thank SVSatya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded January 15, 2014

Dear Sir,

Thank you for your valuable feedback and words of appreciation for the overall services, ambience and for the hospitality of the staff. I am indeed delighted to know that you enjoyed the warmth of our spacious rooms and comfort of our beds. .

We look forward to the pleasure of welcoming you back to the hotel to savor our world cuisines and interactive kitchens that the hotel has to offer to our discerning guests like you.

Regards

Neetu Ahluwalia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

Stayed in this hotel for over 2 weeks while being a volunteer at Mother Teresa house in Kolkata.

Young team at front desk, K19 restaurant & housekeeping contributed immensely to this favourable review. Much like the last hotel i stayed in prior to PPK, K19 team made a strong impression from the start.

Thanks to Ajit Singh, Nayan, Sourav, Avik, Ratan, Ayan & others in K19 who ensure guests are off to a great start in the day with a good breakfast.

Team anticipated my usual requests for breakfast after 1st few days & often ask me how i was doing , even the chef, Ajit who came out from his station to speak to me. i appreciated their friendliness/ great smiles in the morning and efforts to engage solo guests in small talks.

Front desk/ guest relations/ concierge also provided commendable services in response to various requests including late checkout, advice on how to get around the city with taxi, arranged for taxi and advice on whether to go on fixed or metered rate on certain routes especially on the way to the airport on new year's eve, possible tourist destinations farther away from Kolkata.

For this, good job to Debhuti, Cassandra, Rosy, Pranav, Payelika, Sandipan, Suraj, Aditi. Not forgetting, the polite doormen both at the gate as well as glass door.

Room is comfortable & modern has all the modern conveniences which a hotel guest would ordinarily require. personally, the room provided immense comfort after a day of work at the centers of Mother Teresa's Missionaries of Charity. It is a short bus ride from the vicinity of Kali Temple & the adjacent, Nirmal Hriday (centre for the dying destitutes) where i worked in the afternoons.

Much pleasantly surprised by the availability of complimentary business centre which was useful to book airline ticket. Numerous hotels worldwide requires payment for this facility.

Possible areas of improvements:

1) communication: Several e-mails on noise in the room/ feedback on staff to duty manager was not replied.

2) trouble shooting: there was a consistent knocking noise in room 416 which i suspected was from electrical equipment (AC?). there was a lapse of time of several days before this noise was brought to an acceptable level. At least 3 different visits by various staff to the room before the problem was somewhat satisfactorily resolved.

Acknowleging front desk offered another room which i declined as it required me to repack my luggage & move numerous small personal items scattered in the wardrobe.

3) rooms are not sufficiently sound proof. noise from guests talking in the corridor on way to rooms as well as noise from TVs from other rooms.

4) quality bed linens & pillows can be of highere quality.

The above does not take away the shine from the hotel which offers great value for $. I would recommend this hotel.

  • Stayed: December 2013, traveled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Thank suleterre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded January 8, 2014

Dear Sir,

Greetings from Park Plaza Kolkata Ballygunge!

Thank you for your valuable feedbacks and sharing your experience with us. We regret the inconvenience caused to you after your arrival at the hotel. We value your feedback and have shared the same with the management, the concerned department and the team members.

However, there are certain points which we would like to highlight. Being a part of prestigious Carlson Rezidor Hotel group we do follow a standard guideline in terms of hygiene, cleanliness and amenities that also includes for towels and bed sheets in all our rooms. We are still trying to figure it out the scientific mechanism of a vacuum cleaner as how it can blow out dirt instead of taking in. We wonder whether to consider ourselves privileged that event after so much of unhappiness over our property and the services you considered to stay for several nights although, according to your feedback you had to change the room every two hours on the day of your check-in.

Being a part of an International hotel chain we take upmost care for the safety and security of all our guests and detailed checks are being conducted before assigning rooms. So allocating a room with pieces of sharp wood broken off from a floor barrier is not a part of our safety guidelines.

Warm Regards

Neetu Ahluwalia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

very nice rooms and ambience... great food and u must try the open terrace lounge-smoke shack.. try the hookah there and also the pomphret..

however the reception is lousy with a lousier than ever staff.. they are slow like all five stars.. but overall u can rest assured that u will be comfortable n looked after well..

  • Stayed: November 2013, traveled as a couple
    • Value
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Thank pooja1709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded December 31, 2013

Greetings from Park Plaza Kolkata Ballygunge!!

Thank you for your valuable feedback and words of appreciation for the overall services, ambience and for the hospitality of the staff. I am indeed delighted to know that you enjoyed the warmth of our spacious rooms and comfort of our beds. We have already pproached our Executive Chef to add mote of vegetarian dishes in the menu.

We look forward to the pleasure of welcoming you back to the hotel to savor our world cuisines and interactive kitchens that the hotel has to offer to our discerning guests like you.

Warm Regards

Neetu Ahluwalia
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

This hotel was very clean tidy. Rooms were also very clean and large in size. Food was also excellent. Over all our stay was very comfortable. Staff also is very co-operative. Good clean, calm place to stay.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kirti50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded January 1, 2014

Dear Sir,

Thank you for choosing to stay with Park Plaza Kolkata Ballygunge, and for sharing your experience on Trip Advisor.

We will make sure that we render the best of services and can contact me directly for your future booking in Park Plaza Kolkat ballygunge.

We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Kolkata and look forward to the opportunity of welcoming you back again.

Warm Regards,

Neetu Ahluwalia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Kolkata Ballygunge

Address: 17 1'st Lane, Kolkata (Calcutta) 700019, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Kolkata (Calcutta)
#12 Business Hotel in Kolkata (Calcutta)
#16 Luxury Hotel in Kolkata (Calcutta)
Price Range: $97 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Park Plaza Kolkata Ballygunge 4.5*
Number of rooms: 92
Official Description (provided by the hotel):
Park Plaza boasts 92 well-appointed hotel rooms in Kolkata, comprised of 86 Deluxe Rooms, 3 Executive Rooms (interconnected with Deluxe Rooms), 1 handicap-accessible room and 3 Suites. All rooms feature crisp, modern decor and luxury amenities like complimentary wireless, high-speed Internet access, automated lights, 42" LCD TVs and laptop safe. ... more   less 
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Also Known As:
Park Plaza Kolkata Ballygunge India/Kolkata (Calcutta), Asia

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