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“nice hotel”

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Park Plaza Kolkata Ballygunge
Ranked #15 of 235 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Reviewed December 17, 2013

we stayed at this hotel for a couple of days as we had gone to attend a wedding in Kolkata. Nice hotel. The check-in was not smooth as hotel was quite booked for marriage season. Room was big and comfortable. The keys (card) to the room often needs to be reset and many a times we faced this issue. They should seriously do something about it. Breakfast was not nice.

  • Stayed: December 2013, traveled as a couple
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Thank RiteshAgarwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded December 19, 2013

Dear Sir,

Thank you for choosing to stay with Park Plaza Kolkata Ballygunge, and for sharing your experience on Trip Advisor.

We appreciate your feedback and will look forward to improve in all the sections as per your suggestions.

We will make sure that we render the best of services and can contact me directly for your future booking in Park Plaza Kolkat ballygunge.


Warm Regards

Neetu Ahluwalia
Revenue Manager
We would like to thank you for giving us the opportunity of being of service to you during your recent visit to Kolkata and look forward to the opportunity of welcoming you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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742 - 748 of 813 reviews

Reviewed December 14, 2013

Hotel rooms and services are good. Small things needs to be looked at. Eg: Minibar but no opener. Neat and clean, ambience was good. Only not so good things is the food. Quality of food in buffet was ok but lacked variety. Stayed here for 3 nights and everyday in the morning breakfast and lunch, it was the same menu. They have a robust in-dining menu but half the things are not available. Continetnal food is avoidable here.

  • Stayed: December 2013, traveled on business
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Thank Manu J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded December 19, 2013

Dear Sir,

Thank you for sharing your detailed feedback of your recent visit at Park Plaza Kolkata Ballygunge. I sincerely apologize for your concerns and the experience you went through during your visit in the hotel. On behalf of the team here it is a matter of concern to know that the team members have not been cautious to pay attention to your needs, while it is our utmost focus to provide our valued guests and memorable experiences.

Warm Regards,

Neetu Ahluwalia
Revenue Manager

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Reviewed December 14, 2013

I thoroughly enjoyed my stay at the Park Plaza. The rooms are spacious, clean and comfortable. The front desk staff was friendly and efficient. They were great help in giving me directions to places in the city.
While I enjoyed the breakfast, I really hope they re-look at their menu for the vegetarians who really have no options with authentic Bengali food. It was disappointing to see only a lentil gravy in the main course menu.

  • Stayed: December 2013, traveled on business
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Thank CSNarayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded December 19, 2013

Dear Sir,

Greetings from Park Plaza Kolkata Ballygunge!!

Thank you for your valuable feedback and words of appreciation for the overall services, ambience and for the hospitality of the staff. I am indeed delighted to know that you enjoyed the warmth of our spacious rooms and comfort of our beds. We have already pproached our Executive Chef to add mote of vegetarian dishes in the menu.

We look forward to the pleasure of welcoming you back to the hotel to savor our world cuisines and interactive kitchens that the hotel has to offer to our discerning guests like you.

Warm Regards

Neetu Ahluwalia
Revenue Manager

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Reviewed December 14, 2013

I have been to Kolkata many times and stayed in different hotels. from cleartrip had booked the hotel for my saty in this hotel on 25th dec. with my family along with my friend and his family. Response and views are mixed. Will post the experince after the visit.

Stayed: December 2013, traveled with family
Thank modisaurabh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded December 19, 2013

Dear Sir,

Greetings from Park Plaza Kolkata Ballygunge!!!

We sincerely appreciate your time and thank you very much for the wonderful feedback.

It is indeed a pleasure to know that you enjoyed your stay with us. it is our constant endeavour to create a wonderful experience of warm hospitality and impeccable service for all our valued guests.

I look forward to meeting up with you on your next visit to our hotel and we thank you for choosing us for your accommodation needs while your travel brings you to this great city.


Warm Regards
Neetu Ahluwalia
Revenue Manager

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Reviewed December 12, 2013

I am waiting for my food from last 2 hours.

Which kitchen takes 2 hours to deliver simple meal.

No Dept. can take ownership to make sure grievance is resolved.

These guys cant even keep the word , if they commit somthing.

  • Stayed: December 2013, traveled on business
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Thank NehaLalwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPKB, Manager at Park Plaza Kolkata Ballygunge, responded to this reviewResponded December 19, 2013

Dear Sir,

Thank you for sharing your detailed feedback of your recent visit at Park Plaza Kolkata Ballygunge. I sincerely apologize for your concerns and the experience you went through during your visit at Coffe Shop in the hotel. On behalf of the team here it is a matter of concern to know that the team members have not been cautious to pay attention to your needs, while it is our utmost focus to provide our valued guests such as you memorable experiences.

The incidents that occurred have been addressed to the Food and Beverage team with immediate concern & priority. Please be rest assured that its our ongoing effort to train our staff and sustain high level of service in the entire hotel, thereby improving upon the areas of concern. Once again please accept my profuse apologies for all the inconvenience caused to you and I assure you that I will be personally involved in taking the corrective measures.

On behalf of my team here we request you to give us a chance to be your host once again and provide us with your valuable feedback in the hope that we meet or exceed your expectations and make your dining experience a memorable one.

We look forward to welcoming you again to the Hotel and restoring your confidence in us.

Warm Regards,

Neetu Ahluwalia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

Very slow service. noisy outside. bad views.
We called house keeping to request for towels. it came after an hour.
Never hot water, only lukewarm water in bath room.
clean hotel good rooms.
stayed for couple of nights.

Room Tip: select room facing entrance only.
See more room tips
  • Stayed: November 2013, traveled on business
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Thank patrix_kp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2013

I stayed there as a part of a big group in November 2013. The hotel rooms are big and comfortable. The check-in process was exceptionally slow (but this could be because we were in a very large group). The front desk staff was friendly and cooperative and did the best they could. The biggest let down during our stay was the room service, which was slower than tortoise! A bucket of ice or a sandwich would take hours to come! The roof top shack was a nice place but very very expensive for a city like Kolkata! The swimming pool was way too small. Their buffet lunch was great! All in all, the place can pass as a good business hotel, but not as a luxury hotel.

Room Tip: Almost all rooms are the same. All the rooms overlook the crowded neighborhood.
See more room tips
  • Stayed: November 2013, traveled with friends
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Thank hargur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Kolkata Ballygunge

Address: 17 1'st Lane, Kolkata (Calcutta) 700019, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Kolkata (Calcutta)
#12 Business Hotel in Kolkata (Calcutta)
#15 Luxury Hotel in Kolkata (Calcutta)
Price Range: $138 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Park Plaza Kolkata Ballygunge 4.5*
Number of rooms: 92
Official Description (provided by the hotel):
Park Plaza boasts 92 well-appointed hotel rooms in Kolkata, comprised of 86 Deluxe Rooms, 3 Executive Rooms (interconnected with Deluxe Rooms), 1 handicap-accessible room and 3 Suites. All rooms feature crisp, modern decor and luxury amenities like complimentary wireless, high-speed Internet access, automated lights, 42" LCD TVs and laptop safe. ... more   less 
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Also Known As:
Park Plaza Kolkata Ballygunge India/Kolkata (Calcutta), Asia

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