I stayed at the Park Plaza for one night. It has all the facilities of a larger 5 star hotels, but in a smaller and more friendly, less ostentatious package. The rooms are decent and clean with comfortable beds and has free wifi in the rooms for guests.
You get the feeling that all international chain hotels follow a similar formula: high ceiling lobby with some fancy 'feature', buffet breakfast with cheese to be found somewhere, bottles of shower gel/shampoo/body scrub/soap or whatever all labelled with impossibly small writing, tv remote control with slightly flat batteries. Park Plaza has all this too so if you normally stay at a Marriott/Hyatt/Hilton you'll feel right at home, but the thing that makes this place stand out from all others is the quality of how they treat their guests.
Anyone can smile and open a door. The true test of customer service shows in how an issue is resolved. There was a minor hiccup on the airport pickup that I thought I had arranged, but probably hadn't, and the staff at the hotel handled it superbly. Not once was there even a suggestion that I could have been at fault. The problem was very quickly and effectively addressed and the duty manager, who called me personally whilst I was in the airport taxi on the way to the hotel, ensured that the very minor, and quite possibly self-inflicted, inconvenience was more than made up for.
The Park Plaza more than exceeded my expectations. I will most definitely stay here again, I just wish that work brought me up to Kolkata more often.
- Official Description (provided by the hotel):
- Park Plaza boasts 92 well-appointed hotel rooms in Kolkata, comprised of 86 Deluxe Rooms, 3 Executive Rooms (interconnected with Deluxe Rooms), 1 handicap-accessible room and 3 Suites. All rooms feature crisp, modern decor and luxury amenities like complimentary wireless, high-speed Internet access, automated lights, 42" LCD TVs and laptop safe. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline, Orbitz, Travelocity, Booking.com, Expedia, Cancelon, TripOnline SA, Hotwire, Agoda and HotelQuickly so you can book your Park Plaza Kolkata Ballygunge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Plaza Kolkata Ballygunge India/Kolkata (Calcutta), Asia