I had chosen to throw a party at your restaurant on 29th of march 2013 as it was my son's first birthday. I had already visited your restaurant thrice before and knew the food is excellent over here. I made a call on 28th evening and asked the concerned staff whether you take aadvance bookings or not, he said yes and i told him to book a table for 20 pax in the name of Siddharth at 8 pm on 29.03.2013, Friday. Next day i.e. 29th of march 2013 i called in the afternoon say around 2pm and told your concerned staff that i am calling to re confirm whether the table i had booked for 20 people for today evening 8pm is written in their books or not. I got a yes sir reply from your side.
and to my surprise when i reached the restaurant at 8:15pm i am being told that there is no such booking in the name of siddharth for 29.03.2013. after arguing it was finally found that there was a booking but your illiterate staff had booked the same for 30.03.2013.
it was such a humiliating moment for me as all my 20 guests were standing in front of me and i was shouting on the top of my voice for such a big mistake from your side. after shouting and arguing alot we were given 02 rooms to wait till the time the tables can be arranged for us.
my only advice to you is to make it a point the staff taking the bookings is well versed with hindi or english or bengali so that this mistake is not repeated again.
secondly no doubt in it that we used some of the snacks kept in the rooms, but that was we had to do so as you guys had committed the mistake and we had to wait for the tables to get arranged. if i go through the MRP of the snacks we ate, i doubt we ate for more that Rs 200-400.
at teh end when the bill came i thought as agesture you would give some discount to me, but you didn't. instead when told i got a answer that the rooms were given complimentary to us and the snax we ate was made free.
let me remind you the rooms you gave was to cover your mistake which your staff committed, so whats a big deal in that. and for the snax we ate, as i told earllier if i o by the MRP max we ate is for Rs 200-400. i am not interested in seeing the price chart you kept there for each item. for example we ate a packet of salted kaju which you have priced for Rs 80/- per packet, but according to me the original cost for the same is not more that Rs 40/- per packet.
so i am disappointed and would like to advice you that when some mistake is committed you sould compensate it with some good returns and not the way i got it from you.
lastly, i think though i did not get a discount from you at that time but now atleast you sould send some say 02 or 03 signature dishes form your side to my home address so that it justifies your mistake.
looking forward to get a call or reply from your end at the earliest.
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