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“A good hotel in the heart of Kolkata”

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The Astor Hotel Kolkata
Ranked #23 of 235 Hotels in Kolkata (Calcutta)
Reviewed October 28, 2010

It was my first visit to Kolkata and i had reached almost an hour late to the city due to delay in the flight. I completed my day's work in office and went straight to the hotel to check in.

To my dismay despite having a confirmation from my office travel desk, they refused to check me in since they did not have my reservation details available with them. I showed them the itenary provided to me by my travel desk however they denied admission saying that most of the rooms were booked. Through severe perseverance, they allowed me to check in for a night and i would have to check out the next day. I checked into the hotel only to confront the front desk once again in the morning to check with my travel desk. Later in the day they booked me for 2 nights as requested.

The hotel i suppose is a heritage building and does not have a lift. However, it is very famous for its kebabs. I did not have dinner for all the days that i stayed over there but enjoyed the standard breakfast in the hotel.

The room was too small and just had one small window which was not supposed to be opened as the air conditioner was switched on. My room was on the second floor and as i mentioned previously there are no lifts in the hotel.

However, my overall experience of the stay in this hotel was good because of it's close proximity to the heart of places in Kolkata - the victoria, park street and other places.

Worth recommending considering a budget hotel.

  • Stayed: January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank janakthaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

We regret to note your grievances. Please accept our apologies for the shortfall in service you received during your stay with us.

We would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

The Astor, Kolkata, located in the heart of the city, is always a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us.

Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-Que, which has just completed 30 years of operation.

Your feedback is important and has certainly helped us gauge areas where we could have improved our services.

Thank you for making us your hospitality partner. Do give us another opportunity to make your stay a better experience.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (268)
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237 - 243 of 269 reviews

Reviewed October 1, 2010

Astor has 2 category of rooms, new and old ones. Old ones are quite old and doesnt offer real comfortable stay. But the new rooms in the hotel are good enough for a stay. DIsco below the hotel is very good where people enjoy their time and have fun. People are warm and helpful.

  • Stayed: September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mohitgarg03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

With pleasure, we would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

The Astor, Kolkata, located in the heart of the city, is always a preferred choice for business and leisure travelers around the world. Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-Que, which has just completed 30 years of operation.

Thank you for making us your hospitality partner and we look forward to welcoming you back soon.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2010

Have been a regular guest at Astor. However this time when i visited I was given a room without adequate ventilation. So I had to request & get my room changed. Also insist on getting a room which is refurbished, as few of the rooms are old time & not renovated.

  • Stayed: July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bhandarkar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

We regret to note your grievances. Please accept our apologies for the shortfall in service you received during your stay with us.

We would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

The Astor, Kolkata, located in the heart of the city, is always a preferred choice for business and leisure travelers around the world. Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-Que, which has just completed 30 years of operation.

Thank you for making us your hospitality partner. Do give us another opportunity to make your stay a better experience.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2010

The over all experience was good. I am a regular client of Yatra. But this time I was disappointed with the hotel. I was on a business trip and finished my work one day earlier and wanted to cancel the next day's reservation. But they refused. I left with out any refund. So they must find a solution to such situations. Besides this services were good and location is great.

  • Stayed: November 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hot_Insp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

It is my pleasure to read that you had a overall good experience during your stay with us. It is comments and constructive feedbacks such as yours that inspire us to strive for greater heights of excellence in our services and to showcase the true standards of Astor hospitality.

With pleasure, I would like to convey that we have recently undergone renovation and are now operating with upgraded facilities. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travellers.

We however regret the experience with an early departure. Please be assured the service industries policies have changed since then but please note it was a reservation made through an OTA and we would have charged the entire stay by the particular OTA.

Thank you for making us your hospitality partner and we look forward to welcoming you back soon.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2010

I go kolkata for my job interview & i stayed here for 1 nightI have stayed in many of the 5 and 7 stars hotels but this one i felt was a little different. Located in the heart of the city this hotel is characterized by great customer service

  • Stayed: January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hapatel22386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

It is my pleasure to read that you had a pleasant stay with us. We are indeed delighted to know that the services were up to your expectations. It is comments and constructive feedbacks such as yours that inspire us to strive for greater heights of excellence in our services and to showcase the true standards of Astor hospitality.

Your appreciation has been conveyed to the entire team and I am sure that your recommendation will go a long way in encouraging and motivating us all.

We would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

The Astor, Kolkata, located in the heart of the city, is always a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us.
Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-Que, which has just completed 30 years of operation.

Thank you for making us your hospitality partner. We look forward to welcoming you back soon.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2010

visited kolkata from the 4th till 9th june with family in tow. (3 adults and 3 kids).

reached hotel around 4pm and to our delight rooms were ready.
despite booking 2 deluxe rooms, we were given 2 suites at no extra prices.
rented a car for the next 5 days to move around.
staff are friendly.
suite rooms are spacious but the aircond in one room was not working well. took the technicans 3 visits, but still unable to fix the problem.
perhaps require 2 a/c units for the suite.
bathrooms need to be cleaned properly.
stayed on the 2nd floor.

breakfast was ok,with not much of selection.
had dinner at the hotel on most nights. good food, although a bit pricey!
Cheers pub is a small and comfy area with only a couple of tables with an L- shaped bar counter. prices are reasonable.

will I return, DEFINATELY YES. although a bit taxing walking up 2 floors up to the rooms.(no lift here as this building is classified as a heritage hotel).
the kids enjoyed their stay as well.
from the front office to the guards, full marks. although the waiters/waitresses could improve on their smiles.

  • Stayed: June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank paladin1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

It is my pleasure to read that you had a pleasant stay with us. We are indeed delighted to know that the services were up to your expectations. It is comments and constructive feedbacks such as yours that inspire us to strive for greater heights of excellence in our services and to showcase the true standards of Astor hospitality.

We would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The property is now centrally air-conditioned so the problem faced by you during your stay should not arise. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

Your appreciation has been conveyed to the entire team and I am sure that your recommendation will go a long way in encouraging us all.

The Astor, Kolkata, located in the heart of the city, is always a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us.
Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-Que, which has just completed 30 years of operation.

Thank you for making us your hospitality partner. We look forward to welcoming you back soon.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2010

it was on 25th june 2007 i've been to dis hotel located in downtown Kolkata, its placed in the heart of the city yet tucked away from the razzmatazz of Park Street.........more than three decades old......, .....housed in a 110 year Victorian red brick building which has bestowed a vintage value on the hotel.........;..which is really amazing to spend in ......the astor is an inspiring treasure surrounded by tradition and richness of the place......... the state-of-the-art technology is absolutely awesome.......its especially designed for the corporate traveler, it has 35 rooms which are classified as Executive, Deluxe and Suites............... offering all facilities of a 5-Star Business Hotel at the expense of 3 Star Hotel. ..... after considerable renovation recently, all our rooms offer best of modern amenities to make your stay completely enjoyable in the City of calcutta............

  • Stayed: June 2007, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank d4thidiot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sourav M, Manager at The Astor Hotel Kolkata, responded to this reviewResponded August 19, 2015

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

With pleasure we would like to inform you that we have recently undergone further renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

Thank you for making us your hospitality partner. We look forward to welcoming you back soon to once again showcase the true standards of Astor hospitality.

Warm Regards,
Sourav Mitra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Astor Hotel Kolkata

Address: 15 Shakespeare Sarani, Kolkata (Calcutta) 700071, India
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#7 Romantic Hotel in Kolkata (Calcutta)
#11 Business Hotel in Kolkata (Calcutta)
Price Range: $107 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Astor Hotel Kolkata 3*
Number of rooms: 34
Official Description (provided by the hotel):
The Astor Hotel, Kolkata is an abode of luxury that blends heritage opulence and new-age comfort seamlessly. Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. Located at the heart of the Central Business and Retail District, the hotel is well-connected to most places of interest and curiosity in Kolkata. The Astor has recently undergone extensive renovations and is now replete with state of the art facilities and services. The hotel offers complimentary WIFI to all its guests. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-que, which has just completed 30 years of operation. ... more   less 
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Also Known As:
The Astor Hotel Kolkata India/Kolkata (Calcutta), Asia

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