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Hyatt Regency Kolkata
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Reviews (1,426)
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Reviewed January 24, 2014

I stayed at the Hyatt for a residential conference in early January 2014, and it was by far one of the best experiences I have ever had. The lobby is exquisite and the rooms well appointed. We ate at the banquets during the course of the conference, both lunch and dinner, and the Chef always mesmerized us. It was a pleasure not to be eating the standard cookie-cutter hotel meals, instead a wide array of fusion cuisines and different methods of preparations left an everlasting impression. The fine-dining experience at the Gucchi restaurant is also something I will remember. More than everything, I believe it was the people at the Hyatt who made all the difference. Over many days I got acquainted with over a 100 staff at the hotel and never did I come across a single person who was not smiling or wanting to help us to make our stay perfect. In particular, many Thanks to Britta and Shalabh for helping us with everything, Chandan and the entire F&B team for fantastic arrangements, Jitesh for handling our Check-in’s so diligently and Rohan for constantly ensuring we had enough rooms. I have missed out many names, however thanks to everyone who was there over the course of so many days towards creating a really memorable experience. Many Congratulations for having taking Hospitality to another level and wishing you all the very best for the future.

  • Stayed: January 2014, traveled on business
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Thank VGoenka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded January 28, 2014

Dear VGoenka,

thank you so much for your review about your recent event held at Hyatt Regency Kolkata.
The entire team was delighted to read your feedback and we have been honored to be part of your prestigious event.

We hope to see you soon again at our hotel and we send the very best regards from Hyatt Regency Kolkata!

Chef Vikram, Shalabh Verma, Britta Leick-Milde and the entire team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

This is a big and nice hotel,The breakfast bugget is nice. Frontdesk staff friendly, Nice place if one has to visit Kolkata for business or pleasure.Quality food and again beautiful view looking at the lawn and the swimming pool.

  • Stayed: January 2014, traveled with family
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Thank suki174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded January 28, 2014

Dear suki174

thank you so much for your fantastic feedback given after your recent stay with us. Especially our Front Desk Team is delighted to learn that you enjoyed their services.

We are looking forward to welcoming you soon back to Hyatt Regency Kolkata!

With warm regards

Britta Leick-Milde
General Manager

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Reviewed January 19, 2014

We stayed here on 30th Dec. AT check in time we were offered Regency Club upgrade against small extra payment which we happily accepted. We had evening snacks and drinks at Club Lounge which is beautiful with very good view and with attentive staff.
The room was spacious for our family and an extra bed solved all our worries. Internet was fast and fruit basket was enough for us.
The breakfast is wide spread with multiple option. Quality food and again beautiful view looking at the lawn and the swimming pool. Morning makes it doubly enjoyable. Sausages and omelette, dosa and paratha, all were hot and nicely prepared and presented.
We got spacious car for airport drop and was complimentary.
We definitely will return here.

  • Stayed: December 2013, traveled with family
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Thank Khalid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded January 28, 2014

Dear Khalid A,
Greetings from Hyatt Regency Kolkata! Thank you for writing your detailed feedback on Tripadvisor and mentioning about the hotel features you liked in details.
It gives me great pleasure to learn that your stay from December 2013 was a enjoyable for you and your family. As a team we strive to deliver the perfect guest experience and give our guest a memorable experience. Therefore it is important for us to learn that we have being successful.
Mr. Khalid it would be wonderful to have you back as a guest on your next visit to the city, therefore do keep me informed about your travel plans and I shall ensure that your next stay with us is as memorable one as the earlier one.
Looking forward to welcome you back to the hotel,
With best regards,
Britta Leick-Milde
General Manager

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Reviewed January 17, 2014

This is a big and nice hotel, no question about it. It does, however, have to improve in certain areas. It is built like a military base and feels like one too, which is a bit depressing if you spend a lot of time here. It is located in a residential area, but the surroundings are not very nice.

The rooms are big and nice, the food is absolutely superb and the staff is friendly....but too intrusive. You are never left a minute to yourself, regardless if it is in the lounge, the bar, the restaurant.... In the restaurant there are a million waiters asking if they can clear your plate or give you a refill on this or that, even if you are busy eating or reading the paper or just simply wanting to be left in peace. Arriving in the bar one night (as the only guest) I am first directed to a table, a few minutes later approached by THREE staff members asking me to stand up so that they can remove ONE peanut that they have spotted on the floor close to my chair - at which point I am first worried that something is wrong and then close to completely loosing it having been constantly approached in the restaurant during dinner. This goes on and I am approached by some managerial person, another waiter etc. all in a nearly farce like manner.

While we are all different and while I understand the staffs' desire to give the guest their complete attention and flawless service, this is not the way to do it. It is just too much - at least from my perspective. The service needs to be balanced and the staff instructed on how to better read their guests; when it is suitable to come forward and when someone is obviously busy and does not want to be disturbed etc.

I would probably stay here again, but my comments need to be seriously considered by the management in order for the hotel to achieve a balanced level of service that is worthy the Hyatt brand.

  • Stayed: January 2014, traveled on business
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Thank Sampaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded January 28, 2014

Dear Sampaholic,

Greetings from Hyatt Regency Kolkata and thank you for your detailed feedback given on Tripadvisor about your recent stay with us.

We are happy to hear that you enjoyed our Rooms Facilities, Food and friendliness of the associates and as described by you the over eagerness demonstrated by our waiters we will certainly take up with the team. Our associates are trying to adapt as per the needs of the customer, however your feedback gives us a good example of training the team again on the needs and expectations different clients may have.

I do hope you will be giving another chance to be at your service again in the future and we are looking forward to welcoming back to Hyatt Regency Kolkata. Thank you for choosing our hotel for your stay in the City.

Britta Leick-Milde
General Manager

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Reviewed January 15, 2014

This is my second time in two years staying at this property. The breakfast bugget is fantastic. Frontdesk staff super friendly. Rooms are clean. Nice place if one has to visit Kolkata for business or pleasure. I will return again.

Room Tip: Ask for a room overlooking the pool area as rooms facing outside of the complex offer nothing exciting to see in this part of town.
  • Stayed: January 2014, traveled on business
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Thank radarcessna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegency_K0lkata, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded January 16, 2014

Dear radarcessna,

thank you so much for your review of your recent stay with Hyatt Regency Kolkata. It makes us proud that you enjoyed our facilities and services and especially the team of Waterside Cafe and Front Desk are happy to hear that you liked their service.
Thank you for recommending the hotel to the wide audience of Tripadvisor and we are looking forward to welcoming you hopefully soon back to Kolkata and the Hyatt Regency.

With warm regards

Britta Leick-Milde
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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