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Hyatt Regency Kolkata
Ranked #12 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Reviewed February 26, 2013

I stayed at the Hyatt Regency for one night during a business trip to Kolkata. Staff at front desk were very helpful. Overall the hotel appears very nice. My room was a regular room in the second floor, with a king size bed. Room layout was nice, and especially the

  • Stayed: January 2013, traveled solo
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Thank viplovekumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 7, 2013

Dear Guest

Greetings from Hyatt Regency Kolkata.
I would like to thank you, on behalf of the team, for sharing your feedback on your recent stay with us.
We all really appreciated your generally very positive comments, however are concerned about the pretty low ratings in some areas like value etc.
We would be very happy to hear more from you in order to be able to improve our services and reputation.
Please feel free to contact me anytime at the hotel.

Very much looking forward to welcome you back to the hotel in the near future.
With best regards
Marc

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939 - 945 of 1,316 reviews

Reviewed February 26, 2013

hotel is situated on the em bypass quite convenient, i checked in feb rooms are quite good and the service excellent, food is also good, room service and service in restaurant is quite good, bathroom is designed much better than the room itself, overall good hotel

Room Tip: room with the view of the stadium
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  • Stayed: February 2013, traveled with family
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Thank manojkumarj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 7, 2013

Dear Guest
First and foremost, many thanks for taking the time to write about your recent stay with us and greetings from Hyatt Regency Kolkata.

I am very happy to read your generally very positive comments about our hotel and I can ensure you that it encourages us to continuously keep improving and reviewing our guest service and facilities.

I hope to welcome you back in the near future.
With kind regards
Marc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

This hotel is located next to a football stadium hence the view is good from the room .Once you get passed the speed breakers , everything else is smooth.The lobby is big and the staff very courteous.The lifts are modern and fast. I had some problems with the electronic key but the room was good and clean . The complimentary breakfast had a lot of variety and the food was good.Although the staff need some training.

  • Stayed: January 2013, traveled solo
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Thank veervikram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 7, 2013

Dear Guest
Greetings from Hyatt Regency Kolkata.
On behalf of the entire team, many thanks for your feedback and having taken the time to write about your stay with us
I appreciate your generally positive comments about your last stay, however I am obviously concerned that you did not have a service experience which met your expectation.

As you can imagine, customer feedback is the post powerful tool for us to continuously work on our services.
Any additional comments are more than welcome, however we will be reviewing all aspects of guest service to avoid future short comings.
Hope to welcome you back to our hotel in the near future.
Many thanks once again and best regards
Marc

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Reviewed February 17, 2013

I stayed at the Hyatt Regency for one night during a business trip to Kolkata. Staff at front desk were very helpful. Overall the hotel appears very nice. My room was a regular room in the second floor, with a king size bed. Room layout was nice, and especially the bathroom design was a bit out of the ordinary in a positive way. Room cleanliness left unfortunately some room for improvement, as there was a bit of filth in the corners of the bed and more in the drawers, the carpet was in need of a cleaning, and one of the closets had small insects in it. I did not report these to the front desk as I was only staying a short while, so I can't comment on how the hotel would have handled the situation. I had a room rate which included internet connection, I was given the instructions to use my room number and last name as credentials to log on, but the system kept insisting on having to purchase a paid connection. A phone call to front desk resolved the issue, as I was simply told to purchase any plan, and that it was not going to be on my invoice (which turned out to be true).

  • Stayed: February 2013, traveled on business
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Thank AirlineElite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 7, 2013

Dear Guest
Greetings from Hyatt Regency Kolkata.
First and foremost, many thanks on behalf of the entire team of the hotel to take time to share your feedback, it is much appreciated.

I appreciate your detailed comments on your recent stay and of course the positive comments on our services and facilities are much appreciated.
Regarding your observations on cleanliness I can assure you that we have been taking this very seriously but also implemented additional mechanism to avoid such oversight in the future.
I hope to welcome you back in the near future to also show you that cleanliness in our rooms is part of the Hyatt experience in Kolkata.
With kind regards
Marc

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Reviewed February 16, 2013

an amazing place to be.. good management and service! the place is situated right on the eastern metropolitan bypass road and is good for people who need connectivity to both the commercial locations as well as the airport.

  • Stayed: February 2013, traveled with friends
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Thank Deepak_Kunal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 22, 2013

Dear Guest,
just a short note to thank you for your wonderful feedback from your stay with us in February.
Powered by human care and human spirit there is nothing more fulfilling for me as the GM than to read comments such as yours.
Hope to be able to welcome you back again soon.
With kind regards
Marc

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Reviewed February 16, 2013 via mobile

The hotel is fantastic, big, clean, with excellent food and a beautiful garden and swimpool.
Excellent for business and vacation, even if a little far from downtown; taxis are very cheap but it may take one hour to each the city centre.
Staff is perfect. I had a problem with Internet connection an they immediately worke on it an solved it.
They serve alcohol and good beef.

  • Stayed: February 2013
    • Value
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Thank Gianmarco_mp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 22, 2013

Dear Guest
thank you so much for taking the time to write about your stay in February. I am thrilled to read your comments on service, food and facilities.
I am so happy that our "green oasis" ie the generously appointed garden and pool areas, were appreciated and welcomed by you as we are very proud of them.
We are all powered by human spirit and human care so your comments mean a lot to all of us.
Looking forward to welcoming you back again in the near future.
With best wishes
Marc

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Reviewed February 12, 2013

I spend approximately 100 days a year staying in hotels. I have to say that the standard of service provided by Marc Lorenz, the GM, and his team on this trip has surpassed anything I have experienced at any luxury hotel in the past 3 years.

+ve
- Service, service, service led from the front by the GM who greeted us personally at check in, continued to take an interest in our stay and even went so far as to organise an impromptu tour of the East Kolkata Wetlands, an area of natural beauty, where Marc goes jogging with his family.
- Excellent italian and indian food. Extensive breakfast buffet choice with indian and continental options.
- A very stylish and modern hotel.
- Top quality gym.
- Large attractive swimming pool.
- Very good spa.
- This hotel is an oasis of calm in this city. They have a large plot of land as they had the strategic foresight to locate in a part of Calcutta which has seen huge growth due to the IT sector.

-ve
- The breakfast coffee could be better.

If you come to Kolkata, stay here.

Stayed: February 2013, traveled with family
Thank RajTRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcLorenz, General Manager at Hyatt Regency Kolkata, responded to this reviewResponded March 22, 2013

Dear Guest
What can I say - you made our day and we really welcome and appreciate you taking the time to write so elaborately about your recent stay with us in February.
For a company and a team powered by human care and human spirit with the aim to exceed our guests expectations, there is nothing more inspiring than reading guest feedback such as yours.
We are all looking forward to welcoming you and your wife back to our hotel in the near future.
With warm regards
Marc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kolkata

Address: Ja - 1 Sector Iii | Salt Lake City, Kolkata (Calcutta) 700098, India
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Kolkata (Calcutta)
#6 Romantic Hotel in Kolkata (Calcutta)
#7 Business Hotel in Kolkata (Calcutta)
#9 Spa Hotel in Kolkata (Calcutta)
#11 Luxury Hotel in Kolkata (Calcutta)
Price Range: $134 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kolkata 5*
Number of rooms: 233
Official Description (provided by the hotel):
Hyatt Regency Kolkata is a luxury business hotel in Kolkata (or “Calcutta”), India. Being the first five-star hotel in Salt Lake City, it is also acclaimed as one of Kolkata’s favourites. The hotel creates the feel of a private cocoon away from the complexities of modern living without giving up any of its luxuries. Saddled between Netaji Subhas Chandra Bose Airport and Howrah Railway Station which lie just 11 km (7 miles) to either side, Hyatt Regency Kolkata enjoys a prime location near the city’s IT hub and is a preferred business destination of East India. A tranquil retreat amid spectacular landscaped gardens, featuring 233 luxury guest rooms and suites, the hotel allows guests to relax and rejuvenate while staying in Kolkata. Apart from all rooms having access to Wi-Fi Internet, guests on the Regency Club Floor enjoy access to the luxurious Regency Club Lounge and evening cocktail hours. Specialty restaurants like Guchhi, La Cucina,and the 24-hour Waterside Café offer a selection of the finest cuisines. Sink into a range of premium spirits and cocktails at The Bar or at Poolside. Pamper yourself at the holistic spa – Club Prana – featuring a 24-hour gymnasium, squash and tennis courts and a landscaped pool.Being one of the most popular business hotels in the city, Hyatt Regency Kolkata provides extensive banqueting facilities for meetings, incentives, conferences, exhibitions and weddings. The hotel also offers great value meeting packages and personalized catering services.This Kolkata hotel has several interesting tourist attractions nearby. The Science City, an impressive science museum complex, is only 4 km (2.5 miles) away. Nicco Park, an open-air amusement park with an attached water theme park, is also nearby. The Missionaries of Charities is one of the prominent sites for all who visit this cultural capital. Hence, while staying at Hyatt Regency Kolkata one can enjoy many of on-site and off-site activities. ... more   less 
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Also Known As:
Hyatt Regency Kolkata Hotel Kolkata (Calcutta)
Hyatt Regency Hotel Kolkata
Kolkata Hyatt Regency
Hyatt Regency Kolkata India/Kolkata (Calcutta), Asia

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