this is very elegant colonial style property with proper & fancy desk in the room, fast internet even without upgrade and smartest charging station for all the gadgets I've seen so far. so it seems as a perfect melange of new and old. excellent location and very friendly staff, pool is great, breakfast was excellent and diwali celebration for the guest very movingMore
Westin.com
Booking.com
Booking.com
We visited the Oberoi Grand a few times for tea and snacks during our stay in Kolkata.
It simply has to be the most classiest and best hotel in Kolkata serving discerning guests for many years. Some very famous people including the best Indian actor I believe prefers to stay here.
The quality of food and service is Excellent. It has a grand and regal feel to it with its beautiful marble corridors.
The seating area in front of the reception desk is again...Grand!
Looking forward to visiting the Oberoi again next winter.I can't think of any great hotel in U.K. which could match the Oberoi Grand in Kolkata.
Dear Trip Advisor Member,
Thank you for visiting The Oberoi Grand and for taking time to share your experience with other travellers on Trip Advisor.
I am so glad to know you loved the grandeur of the hotel, the rich colonial feel and Victorian style architecture, the serene lobby, the corridors and walkways and the warm gracious hospitality across the hotel. I am happy you enjoyed your dining experience and we were able to live up to your expectations.
We immensely value your patronage and look forward to welcome you back to The Oberoi Grand, Kolkata.
Thank you.
Best wishes,
Sumit Joshi
General Manager
Excellent service especially by sushmita dey. Very happy with the ambience and would definitely recommend with any and every company. Sushmita Chhetri too on my previous visit, made my experience extremely warm.
Dear Trip Advisor Member,
Thank you for choosing to stay at The Oberoi Grand and for writing this review.
I am happy to know that you loved the hotel – the ambience, food, guest room comfort and service attention to detail. It is lovely to know that we were able to live up to our promise of service excellence and make your stay comfortable. Thank you for your generous words of appreciation for our team and in particular for Sushmita. It is guests like you that add stature to our hotel and thank you for your valued patronage patronage..
We so look forward to welcome you back to the City of Joy and to The Oberoi Grand.
Thank you.
Best wishes,
Sumit Joshi
General Manager
Nothing but good vibes from this historical landmark.
After staying for seven days, we had the pleasure of connecting with many of the amazing staff who went above and beyond and really made us feel at home. Not to mention their outstanding rooms and facilities.
If your looking for a memorable experience in Kolkata, you've found the right place
Special thanks to Ali the hotel's fitness instructor, Washid and Avirup from ThreeSixThree restaurant and Ethan from front-of-house.
Dear Trip Advisor Member,
Thank you for choosing The Oberoi Grand amongst other hotels in Kolkata. It was a pleasure to have you stay with us and Thank you also for taking out time to write this review on Trip Advisor.
Thank you for your generous words of appreciation and for recognizing our people and highlighting our hotel – its warm and gracious hospitality.
Personalised and dedicated care for our guests are part of ‘The Oberoi Dharma’ and people are our key assets. We are fortunate to have a lovely dedicated team who not devote themselves to these values and go the extra mile to create guest delight. I have shared your sentiments with the team and in particular with Avirup, Ali, Ethan and Washid.
We immensely value your patronage and look forward to welcome you back to The Oberoi Grand, Kolkata.
Thank you.
Best wishes,
Sumit Joshi
General Manager
What a fantastic hotel, because the entire team of Oberoi will make you feel so much at home that you enjoy every moment of being in the hotel. The team is so friendly and caring. I have to mention Gagan
Avirup
Meghna who was a trainee but so amazing
Tvisha
Rahul
Ethan (so warm and genuinely loving)
Washid Jafar and
Md Shafiq Ali from the gym and of course the unpretentious General Manager Mr Sumit Joshi.
People will forget what you say, but they will always remember how you make them feel, and the team at Oberoi truly makes you feel at home and welcome.
Not to mention all the other staff who strive to make you feel welcome. The food at the hotel is impressive. Everyone who works at the Oberoi seeks to make you feel at home; this is lacking at every other hotel around the world. If you want the best holiday, book at any of the Oberoi' s, you will not be disappointed.
Dear Trip Advisor Member,
It was such a privilege to have you stay at The Oberoi Grand Kolkata. Thank You for choosing The Oberoi Grand and for taking out time to share your experience with the team and for writing such an encouraging review on Trip Advisor. We feel so honoured and it truly means a lot to us.
Thank you also for your generous words of appreciation and sentiments for the team. It is discerning and well travelled guests like you that lend stature to our product. I am extremely happy that together as a team we were able to create a home away from home experience and look after your comforts. I have taken the liberty of sharing your sentiments with the entire team and in particular with Avirup, Meghna, Tvisha, Gagan, Rahul, Ethan, Washid and Ali at the fitness centre.
Happy guests are the greatest source of motivation for all of us and I am glad we lived up to your expectations.
We look forward to welcome you back to your home and extended family at The Oberoi Grand.
Thank you.
Best wishes,
Sumit Joshi
General Manager
I am writing to express my profound appreciation for the customer service and love my wife and I received during my stay at Oberoi Grand, Kolkata in October 2019. Members of the Food and Beverage and Housekeeping were exceptional in their efforts to make sure our stay and experience exceeded our expectations on all fronts. We must say all their efforts to anticipate our needs and desires in advance and then act quickly to meet those needs were grounded in something greater than what their regular call of duty required of them. It made a real difference in our lives, and it could not have happened had the members of the team not worked together.
One of the very first - and most important - steps the team of Food and Beverage and Housekeeping did during my stay was to create an atmosphere of personal care and attention that focused on providing exceptional customer service. It was clear to us that all the members of the team have been well-trained to not only understand the Oberoi’s overarching goals of excellent service and hospitality but also to exceed customers’ expectations. Through personal interactions and a friendly attitude, they were able to discover what we need, want, and expect, thereby assisting us accordingly to enhance our experience. In fact, my wife and I were was so thrilled with the affection we received throughout our stay, that tears rolled down my eyes when I was served lunch at the 363 Restaurant located on the hotel premises) before checking out. It was a special moment for us and we will remember it.
From a holistic perspective, I believe that the team’s knowledge of my needs and preferences, and their intentional efforts/thoughts and focus to engage with me and my wife at a personal level, and being adaptable to my emerging, everyday needs during my stay, extended far beyond the boundaries of traditional criteria customer service we generally see at many other 5-star hotels around the world. Our experience at Oberoi Grand was so memorable. It reinforced the basic principles and hallmarks of excellent customer service, i.e. truly understanding the needs, wants, and emotions of customers and acting in a timely manner to meet those needs. Yes, our stay was like our second home and we would like to come back to experience the outstanding hospitality in the future.
Dear Trip Advisor Member,
Thank you so much for taking out valuable time to share your experience on Trip Advisor and write this review. Thank you for recognizing our people and appreciating their efforts . I am so glad that we were able to meet and exceed your expectations with our food, accommodation and personalized service.
People are our key assets and we are fortunate to have a lovely and dedicated team of ladies and gentlemen, who devote themselves and go the extra mile to create guest delight. Your sentiments are most precious to us – I have taken the liberty of sharing your appreciation with my team; it means the world to us.
We eagerly look forward to welcome you back to your home at The Oberoi Grand.
Thank you.
With best regards,
Sumit Joshi
General Manager
