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“An Experience by itself” 5 of 5 bubbles
Review of The Oberoi Grand

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The Oberoi Grand
Ranked #1 of 216 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“An Experience by itself”
5 of 5 bubbles Reviewed April 5, 2014

The Oberoi Grand is one of the rare remaining remniscient of the British Era in India. The Opulence, hospitality and grandeur of the times is still reflected in this unique Hotel.

Whether it is the Sheer Size of the Hotel, The Central Location, the proximity to the Down Town or the Service, this Hotel is an Experience in itself.

Wake up to the early east India Sunrise and then enjoy the scrumptous breakafast thoughtfully laid. Take a dip in the pool or go to the well equipped gym followed by a special massage to pamper you. Hit the streets of Kolkatta as soon as you exit the hotel. The downtown takes you with it's age old culture...the Curio Shops, Cinemas, Walks, Traditional Eateries...try it.

Room Tip: Try the ones with the Balcony.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelingatwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 27, 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand, Kolkata. Thank you for taking the time to write this review on Trip Advisor.

The colonial architecture and Victorian style interiors make The Oberoi Grand a unique destination in itself should you wish to experience grandeur along with all modern day facilities. It is a preferred hotel of both leisure and business travellers, as it is located in the business district and within close proximity of all historic places of interest of Kolkata.

Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing this review.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,931 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (500)
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New Delhi, India
1 review
5 of 5 bubbles Reviewed April 4, 2014

Located in the historical center of Kolkata, this cosy and unique hotel provides you with the comfort and the luxury one can expect from a five star hotel. The service staff is caring and extremely welcoming. The thai restaurant is a must stop as the food is delicious and not so costly...

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank peterfrenchinindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 27, 2014
Dear Trip Advisor Member,

Thank You for choosing to stay at The Oberoi Grand Kolkata recently. We appreciate the time you have taken out to write this review on Trip Advisor.

Known as the “Grande Dame of Chowringhee, The Oberoi Grand is an oasis in the middle of the bustling metropolitan city. I am delighted to know that you had an enjoyable stay. Your appreciation has been a tremendous source of inspiration for our team members and I am sure your words of encouragement would definitely go a long way in inspiring and motivating the team to deliver Service Par Excellence to all our discerning guests.

Our Thai specialty restaurant Baan Thai is one of the finest Thai restaurants in the country and has won several accolades for its authentic cuisine and unique culinary experience.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, Massachusetts
Level Contributor
133 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed April 3, 2014

The hotel is located centrally, an oasis in the middle of a busy shopping area. I had the feeling that the hotel staff was impersonating the British, rather than highlighting the wonderful hospitality of Indians. They do say,"Nameste" with prayer hands and have some Indian foods in the breakfast and lunch buffets, but you could actually forget that you are in India. The rooms are spacious and clearly from the British era. However, there was a Q-tip with a previous guest's ear wax on my night stand when we checked in. The food was good, but the host was sarcastic when we asked for filtered, rather than bottled, water. My husband, who is Indian, went to the buffet and was shadowed by a waiter the entire time. Rather than ask if you need help, the waiters start explaining what is there and even put the food on your plate instead of letting you take what you want--a benefit of buffets. I went to the concierge to ask for some help about entertainment and he told me that he would give me the newspaper and I could find something myself!!! In all fairness, the other concierge (Neel?) was very helpful. In the midst of this very pretentious environment, one of the bellman interrupted our lunch to give us a receipt. I was stunned. I also received a sarcastic comment at the pool. I wish the staff were less formal and more friendly. I wish I felt like I was in India. I wish the service was less intrusive and more helpful. On the other hand, I enjoyed the room, the pool, and the quiet. Would I stay there again? I honestly don't think so. But then I have no idea what other options are available in Kolkata.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Saussy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 26, 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata recently. Thank you very much for taking the time to write a review on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts old world charm and Victorian style architecture and the hotel and its setting is indeed intimate. Our pool side rooms have a great view of the swimming pool which has often been termed as an “oasis” by most of the guest.

I am concerned to learn that your experience was not up to expectation and have shared your detailed feedback with our team. I can assure you that the required corrective action regarding the conversation being less friendly and more formal has been addressed with the team. As our breakfast buffet is elaborate and has various regional dishes it is a practise that our team members normally accompany a guest to the buffet to explain the items there. Our Executive Housekeeper and I sincerely apologise to your regarding the used Q tip found in the room.

It has always been our endeavour to offer excellent accommodation, food and service to all our guests, on this occasion, however I apologise that we were unable to live up to your expectations in terms of overall experience at the hotel.

I sincerely thank you for your patronage and for your feedback. The team and I look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata and reassure you of our best services.


Best Wishes


George Kuruvilla
General Manager
George.Kuruvilla@OberoiHotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed April 2, 2014

This wonderful hotel is located amongst all the city life, markets and general chaos that makes this city so interesting. It is also very near all the major sites, parks etc so is ideal for the tourist. Our room was excellent as was the service. We only ate breakfast in the hotel but this was very good.

Room Tip: Inside rooms have view of pool and gardens rather than the busy streets.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank geoffruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 27, 2014
Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand, Kolkata. Thank you for taking the time to write this review on Trip Advisor.

Known as the “Grande Dame of Chowringhee”, The Oberoi Grand is an oasis in the middle of the bustling metropolitan city. As it is located in the heart of the city, it is very convenient for both, leisure and business travellers and has very close proximity to the business district and to places of historical importance such as Victoria Memorial, Indian Museum, St. Paul's Cathedral, Howrah station, Eden Gardens or the Boat Jetty and many other landmarks.

Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing this review.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 1, 2014

My wife and I stayed in a suite room for 8 nights, hotel staff from the front desk to the house keeping were all superb and especially the staff working in the restaurants, so friendly and attentive to our needs, the food from breakfast through to dinner was great. Really can't fault the place for every aspect of service, had a great time and will return one day. Absolutely loved the city also, the people so relaxed and friendly.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 27, 2014
Dear Trip Advisor Member,

Thank You for choosing to stay at The Oberoi Grand Kolkata recently. We appreciate the time you have taken out to write this review on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts old world charm and Victorian style architecture with intimate settings. I am delighted that you enjoyed staying in our Classic Suite which has a great view of the swimming pool and the garden and has often been termed as an “oasis” by most of the guest.

Both the restaurants in the hotel, La Terrasse and Baan Thai, are highly acclaimed restaurants of the city and I am glad that you enjoyed the food and service in there.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Malling, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 1, 2014

Have stayed here several times and am never disappointed with the whole experience. A beautiful, calm oasis in the bedlam that exists outside! The service is unparalleled. I had lost a cufflink on my journey to Calcutta - a new complimentary set was delivered to my room within minutes of checking in! Wouldn't consider staying anywhere else in Calcutta other than this place.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobertJohnJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 27, 2014
Dear Trip Advisor Member,

Thank You for choosing to stay at The Oberoi Grand Kolkata recently. We appreciate the time you have taken out to write this review on Trip Advisor.

Known as the “Grande Dame of Chowringhee”, The Oberoi Grand is an oasis in the middle of the bustling metropolitan city. Because of its location, it is convenient for both, leisure and business travellers.

I am delighted to know that you had an enjoyable stay. Your appreciation has been a tremendous source of inspiration for our team members and I am sure your words of encouragement would definitely go a long way in inspiring and motivating the team to deliver Service Par Excellence to all our discerning guests. Indeed many of our guests identify the hotel as an oasis to come back to after spending a long day in the city.

We look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
152 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

Stayed in a large suit overlooking the pool. The hotel atmosphere is really great so is the location and service. Food way okay but nothing special we tried both the Thai and Indian restaurant. I would recommend this Hotel.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Claes71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEORGEKURUVILLACAL, General Manager at The Oberoi Grand, responded to this review, April 27, 2014
Dear Trip Advisor Member,

Thank you for taking out the time to write this review on Trip Advisor.

The Oberoi Grand’s central location and proximity to business houses and places of historic importance often makes it the ideal choice for both business and leisure travellers.

I have shared your concern regarding the food not being as per your expectation at our restaurants with our Executive Chef. We assure you that on your next visit our Chefs would prepare dishes as per your taste as our endeavour is to provide excellent service and food combined with warm and efficient service.

The team and I sincerely look forward to the opportunity of welcoming you back.

Best Wishes

George Kuruvilla
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi Grand

Property: The Oberoi Grand
Address: 15 Jawaharlal Neharu Road, Kolkata (Calcutta) 700013, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kolkata (Calcutta)
#1 Spa Hotel in Kolkata (Calcutta)
#1 Luxury Hotel in Kolkata (Calcutta)
#1 Romantic Hotel in Kolkata (Calcutta)
#1 Family Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Oberoi Grand 5*
Number of rooms: 209
Official Description (provided by the hotel):
The Oberoi Grand, fondly referred as the 'Grande Dame of Chowringhee' offers the ultimate classical residence in the City of Joy. This heritage hotel’s neo-classical facade and grand pillared entrance mark a successful fusion of classical Victorian and traditional Indian style and reflect the city’s colonial history.Standing stately for over 125 years, The Oberoi Grand combines classic architecture and charm with state of the art amenities and facilities, offering guests an oasis of tranquility amidst the bustling city.The hotel features elegantly appointed rooms, equipped with all modern facilities blending uniquely with the colonial architecture.The hotel is located in the main business and shopping district of Kolkata (Park Street, BBD Bag, and Chowringhee) and is in walking distance from most corporate and government offices. It is also conveniently located close to major convention centers, legislative offices, banks, Consulates, Deputy High Commissions, Chambers of Commerce and clubs. This ideal location makes the hotel a perfect base for the business and the leisure traveler.The dining options at the hotel provide a great opportunity to savor cuisines from around the globe. Recreational facilities include an outdoor swimming pool, a fitness centre and a full service Oberoi Spa.The city centre location makes the hotel an ideal conference and meetings venue. The options vary from a spectacular ballroom for large conferences and smaller meeting rooms for business gatherings and seminars. A 24 hour business centre fully equipped with modern facilities includes a meeting room along with secretarial services. ... more   less 
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Also Known As:
The Oberoi Grand Hotel Kolkata (Calcutta)
Oberoi Grand Kolkata
Oberoi Grand Hotel
The Oberoi Grand India/Kolkata (Calcutta), Asia

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