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“Oasis”
Review of The Oberoi Grand

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The Oberoi Grand
Ranked #3 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Reviewed July 12, 2013

This hotel is surrounded by markets and a wonderful view of Maidaan. Almost everything is not too far. Though everything was good, what i liked about the hotel is the old ethnic charm it still retains, it is a blend of modern service with old charm. The only odd thing was that i had to carry my suitcase to the room and no assisstance was offered, I dunno, maybe it is their policy.

  • Stayed: June 2013
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2  Thank vinayksrivastava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded August 10, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata. Thank you for taking the time to write this review on Trip Advisor.

The ambience at The Oberoi Grand reflects Victorian style of architecture and in true sense carries the old world charm with modern facilities. I sincerely apologize regarding our team not assisting you with your bag. This is certainly not our practice. I have shared your feedback with the concerned team which handles guest luggage and assure you that you will experience prompt and efficient service from our team.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.


Best Wishes

George Kuruvilla
General Manager

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1,387 - 1,393 of 2,126 reviews

Reviewed July 12, 2013

As soon as you walk in the gates from the hot sweaty street you feel a cool breeze greet you. A lovely old hotel with friendly helpful staff a great breakfast a nice swimming pool and I would recommend it to anyone who likes an old Raj style hotel.

  • Stayed: June 2013, traveled as a couple
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Thank JillManly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded August 10, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata. Thank you for taking the time to write this review on Trip Advisor.

We are delighted to read such encouraging comments. The team joins in thanking you.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Best Wishes

George Kuruvilla
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013

I stayed here with my wife because our son plays rugby for jungle crows of Kolkata .There is too much to mention from the service ,rooms,swimming and food everything was fantastic , breakfast was a pleasure with Richard and his staff nothing was too much well done .The front desk was very helpful and the doormen and women also .The chowringhee bar staff where very good and ban tai restaurant was excellent .Our room was always well serviced and clean .I don't want name individuals it wouldn't be fair so well done EVERYONE and if we come back this is the hotel we will be staying ,Thankyou for making our stay very enjoyable

  • Stayed: June 2013
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Thank ericgloucester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded July 13, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata recently. Thank you for taking the time to review us on Trip Advisor.

At The Oberoi Grand, Kolkata our endeavor is to offer excellent accommodation, food and prompt and personalised service to guests. I will certainly pass on your kind words of appreciation to Richard, his team and the entire staff regarding our service in the hotel. I can assure you that it shall go a long way to motivate the team to continue to deliver a high level of service to our valued guests.

My team and I feel privileged that you have considered writing this review.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

Got into CCU airport on a late flight out of Delhi, and didn't get into the hotel until 10 PM local time. I was tired, feeling grimy (tip: don't do the trip from the airport in a yellow cab at the moment due to all the construction/dust), and just needed to pass out. To compound my issues, I had a train from HWH the next morning at 6:20.

A welcome refreshing lime drink was given to me while I was at the desk checking in, and was one of the subtle touches which makes this hotel clearly stand out. I was quickly whisked away by a staff member to my room, and was shown the restaurants, etc. on my way. I took a quick shower and went down for a late dinner at 11PM, and the food was wonderful at La Terrasse. All set and done, I was back in my room by 11:45.

While I had been out, my bathroom had even been cleaned up and new amenities had been put in! The next morning, a staff member came and knocked at 4:45 with a complimentary espresso to help me get my day going (I'm a huge coffee junkie, and had mentioned that during check-in). Whilst I missed breakfast, I was still impressed by the array that was available on the to-go cart in the lobby. After I checked out, the staff quickly summoned a taxi for me and I was on my way. All in all, I'll be back here in a heartbeat.

I've stayed at multiple 5* properties in this city (Sonar, Hyatt, etc.), and whilst the service is top-notch at all 3, the old world charm that this beautiful hotel brings is truly unique and memorable.

  • Stayed: June 2013, traveled solo
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1  Thank ayeleswarapu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded July 13, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata recently. Thank you for taking the time to review us on Trip Advisor.

I am delighted to note that you had an enjoyable stay.

The Oberoi Grand’s location and proximity to the business houses and offices make it ideal choice for corporate travelers even though the journey from the Airport to the hotel may take a while. Our endeavor is to ensure that you are made to feel special and your stay is customized to suit your needs.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2013

As you would expect from an Oberoi, the Grand is truly excellent. The staff are attentive, kind, and anticipate what one would need before you can even ask for it. During an early morning swim, a staff member brought tea and cookies out to my husband and myself, which was absolutely perfect. The rooms are spacious and comfortable, and the beds are tremendously comfortable. We got in late our first night, but were still able to get room service after midnight, including bar service, which we had been previously told would not be available.
Breakfast was provided downstairs. and both the Indian and Continental options were delicious. The bar had an extensive, and appropriately expensive, menu, but the service was excellent and the ambiance was great.
Our entire stay was comfortable, pleasant, and everything that one would expect from an Oberoi. In the heart of Kolkata, it is wholly unexpected, but hugely appreciated.

  • Stayed: June 2013, traveled as a couple
    • Value
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2  Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded July 13, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata recently. Thank you for taking the time to review us on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts the old world charm and Victorian style and the hotel and its setting is indeed intimate. Our pool side rooms have a great view of the swimming pool and gardens which has often been termed as an “oasis” by most of the guest.

Both, restaurants La Terrasse and The Chowringhee Bar, are acclaimed in the city for the quality of food and service. It has been our constant endeavour to offer excellent accommodation, food and warm and friendly service to all our guests.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

An expected haven amongst the chaos of Calcutta.No surprise there except for cigarettes butts being left on the ground in the pool area,long delays in service around the pool,stains on the table menus , unclean doors in the Spa and very pleasant evening snacks left in your room without cutlery.
Not good considering the expected standard of an Oberoi and the price.
All these issues were pointed out to management and the entire staff knew about my complaints within minutes.
It was unfortunate as all staff except for staff in the pool area were outstanding. The Concierge organised an excellent tour and the waiting staff in the Dining Room explained all the Indian dishes very well and even made suggestions not on the menu that could be arranged.

Room Tip: Ask for s room with a pool view.
See more room tips
  • Stayed: June 2013, traveled with friends
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3  Thank Douglas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded July 13, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata. Thank you for taking the time to review us on Trip Advisor.

My team and I are delighted to know that you enjoyed your stay and that we could be of assistance to make your stay comfortable.

We have noted your feedback regarding the inconvenience you faced at the poolside with regards to the upkeep and service. Please accept my sincere apologies for the same. I have shared your feedback with the team and assure you that this was an isolated incident and not our practice, hence I request you to not let this mar your impression of the overall services at The Oberoi Grand.

We look forward to the opportunity of welcoming you back on your return visit to Kolkata and request you to give us another opportunity of serving you to showcase ourselves in better.

Best Wishes

George Kuruvilla
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

As is expected from an Oberoi property, the staff are courteous, efficient and helpful. Though the outside of this hotel appears to be crowded, once you enter the gates one can feel the space, & beautifully laid out hotel with ready to help staff. The facilities in the rooms are one of the best standards. Location is an added advantage as this hotel is centrally located.

  • Stayed: June 2013, traveled on business
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3  Thank LP_201314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GEOKOL, General Manager at The Oberoi Grand, responded to this reviewResponded July 13, 2013

Dear Trip Advisor Member,

It was a pleasure to have you stay at The Oberoi Grand Kolkata recently. Thank you for taking the time to review us on Trip Advisor.

The Oberoi Grand is referred to as the “Grand Dame of Kolkata” which depicts the old world charm and the Victorian style and the hotel and its setting is indeed intimate. Amidst the hustle bustle of the city the hotel has often been termed as an “oasis” by most of our discerning travelers.

Baan Thai restaurant has been awarded as the best specialty restaurant of the city. The hotel is located next to the famous “New Market” of Kolkata. It is a preferred hotel of both our leisure and business travelers as it is located in the business hub of Kolkata.

I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you.

Thank you for having stayed with us and we look forward to the opportunity of welcoming you back to The Oberoi Grand and Kolkata.

Best Wishes

George Kuruvilla
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oberoi Grand

Address: 15 Jawaharlal Neharu Road, Kolkata (Calcutta) 700013, India
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kolkata (Calcutta)
#1 Business Hotel in Kolkata (Calcutta)
#1 Family Hotel in Kolkata (Calcutta)
#3 Luxury Hotel in Kolkata (Calcutta)
#3 Spa Hotel in Kolkata (Calcutta)
Price Range: $144 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi Grand 5*
Number of rooms: 209
Official Description (provided by the hotel):
The Oberoi Grand, fondly referred as the 'Grande Dame of Chowringhee' offers the ultimate classical residence in the City of Joy. This heritage hotel’s neo-classical facade and grand pillared entrance mark a successful fusion of classical Victorian and traditional Indian style and reflect the city’s colonial history.Standing stately for over 125 years, The Oberoi Grand combines classic architecture and charm with state of the art amenities and facilities, offering guests an oasis of tranquility amidst the bustling city.The hotel features elegantly appointed rooms, equipped with all modern facilities blending uniquely with the colonial architecture.The hotel is located in the main business and shopping district of Kolkata (Park Street, BBD Bag, and Chowringhee) and is in walking distance from most corporate and government offices. It is also conveniently located close to major convention centers, legislative offices, banks, Consulates, Deputy High Commissions, Chambers of Commerce and clubs. This ideal location makes the hotel a perfect base for the business and the leisure traveler.The dining options at the hotel provide a great opportunity to savor cuisines from around the globe. Recreational facilities include an outdoor swimming pool, a fitness centre and a full service Oberoi Spa.The city centre location makes the hotel an ideal conference and meetings venue. The options vary from a spectacular ballroom for large conferences and smaller meeting rooms for business gatherings and seminars. A 24 hour business centre fully equipped with modern facilities includes a meeting room along with secretarial services. ... more   less 
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Also Known As:
The Oberoi Grand Hotel Kolkata (Calcutta)
Oberoi Grand Kolkata
Oberoi Grand Hotel
The Oberoi Grand India/Kolkata (Calcutta), Asia

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