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Taj Bengal Kolkata
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Reviews (2,018)
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1,329 - 1,334 of 2,018 reviews
Reviewed February 9, 2014

I had booked a Club Room, which is the highest category of room in the hotel. To start with, the Check In process was very very slow, once we got our room, the first thing that I notice is a STRAND OF HAIR (not mine) next to the telephone. On complaining, we were asked if we wanted to shift to another room, on asking if that room was cleaned properly, I was told 'to check' it my self...we didn't end up shifting. Finally, when my wife wanted to order room service, there was no menu in the room and the floor butler was clueless and inspite of requesting him for a menu, he insisted in checking the drawer's himself. Lastly, when we wanted to brew some tea, the tray in which the cup's were kept was absolutely dirty, looked as if it wasn't cleaned at all.
I think the hotel is just running due to its location, the service, hygiene and staff quality has really gone down.

  • Stayed: January 2014, traveled with family
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2  Thank Prateek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohanchandran, General Manager at Taj Bengal Kolkata, responded to this reviewResponded February 16, 2014

Thank you for your feedback following your recent stay with us.

Please be rest assured that your feedback has been taken up by me with the concerned department. Immediate steps have also been taken to improve the training and awareness of our staff towards this aspect of service. Kindly accept my sincere apologies for the inconvenience caused.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

The Taj Bengal has everything you could possibly want from a hotel. The restaurants are particularly good and the staff are extremely helpful. The high tea is exceptional and could easily rule out dinner later. Security is also excellent.

  • Stayed: January 2014, traveled on business
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Thank 981traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohanchandran, General Manager at Taj Bengal Kolkata, responded to this reviewResponded February 16, 2014

Thank you for your kind comments which we have noted and will share with our associates. Thank you for your patronage and look forward to meeting you on your next visit to Taj Bengal, Kolkata.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

A decent five star located very in the exclusive residential location of Alipore which makes it an ideal venue for most outings. In keeping with the international image and goodwill of the Taj Group, Taj Bengal does the name proud with its emphasis on courteous service, warm hospitality and cheerful ambience. The rooms and room service is good and the hotel is recommended both for families and business travellers

  • Stayed: September 2013, traveled with friends
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Thank Braid_BJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohanchandran, General Manager at Taj Bengal Kolkata, responded to this reviewResponded February 9, 2014

Thank you for your kind comments which we have noted and will share with our associates. Thank you for your patronage and look forward to meeting you on your next visit to Taj Bengal, Kolkata.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

1. Room was clean but old-fashioned - perhaps it had not been renovated
2. Chinese restaurant had pretty good food
3. Dessert platter at Indian restaurant was good
4. Service was good, was greeted by a warm welcome

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohanchandran, General Manager at Taj Bengal Kolkata, responded to this reviewResponded February 9, 2014

Thank you for your kind comments which we have noted and will share with our associates. Thank you for your patronage and look forward to meeting you on your next visit to Taj Bengal, Kolkata.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

very promising & remembering experience. I also meet dr. amertya sen, noble award winner at the reception & felt very proud. the Sikh person was welcoming us in kolkata. the quality of food at break fast & dinner was excellent even for vegetarian person.

Room Tip: room in front of lobby is excellant.
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sharadkapkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohanchandran, General Manager at Taj Bengal Kolkata, responded to this reviewResponded February 9, 2014

Thank you for your kind comments which we have noted and will share with our associates. Thank you for your patronage and look forward to meeting you on your next visit to Taj Bengal, Kolkata.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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