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“ITC Sonar Kolkata 03/2013”
Review of ITC Sonar

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ITC Sonar
Ranked #2 of 251 Hotels in Kolkata (Calcutta)
Reviewed March 29, 2013

I love the gardens wit hthe fish ponds and wide and spaceous property, whic his very weel kept .Rooms are a little away from the lobby, which is nice. The 3 restaurants have excellent food, tried all 3. The fitness cneter is on elevated floor with a nice view to the pool. Pool is very spaceous. Staff is very friendly and helpful, room is spaceous and has everything you need. Internet is not free (600 INR plus tax/day) and was a little slow in the evening, was very pleased

  • Stayed: March 2013, traveled on business
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Thank blueskies15-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, General Manager at ITC Sonar, responded to this reviewResponded March 31, 2013

Dear Guest,

It was a pleasure to have you stay with us at ITC Sonar. Thank you for taking the time to review us on Trip Advisor.

I am delighted to know that you had an enjoyable stay with us and on behalf of the entire ITC Sonar team, I thank you for your kind words of appreciation. Considering your concern regarding our internet service, corrective actions have been taken internally to address the gaps

We look forward to the opportunity of welcoming you back on your return visit to Kolkata.

Warmest regards
Zubin S. Songadwala

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,337 - 2,343 of 2,788 reviews

Reviewed March 24, 2013 via mobile

I can't praise this hotel enough. It was close to my business location. It offered relaxing, luxurious respite from the somewhat chaotic streets of Kolkata. There are numerous restaurant choices. Service at all was impeccable, as was the service elsewhere in the hotel. I will definitely plan on staying there again on my next trip to Kolkata.

  • Stayed: March 2013
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Thank MileHigh15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, General Manager at ITC Sonar, responded to this reviewResponded March 27, 2013

Dear Guest,

Thank you for taking the time to review us on Tripadvisor.I am delighted to note that you have had an enjoyable stay and were delighted by the location, service as well as the relaxing atmosphere at the hotel.

We look forward to the opportunity of welcoming you back on your next visit to Kolkata.

Warmest regards
Zubin S.Songadwala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2013

Situated at heart of Kolkata ,the ambience of this property is amazing.Well decorated rooms with all possible amenities attract you to come again and again.The lake in between adds to the scenic beauty of this hotel.
Food ordered in room is much better then the buffet spread in Cofee shop.Even the Khichadi is so tasty.The cofee shop breakfast however is superb.
The staff is well dressed,well groomed and very courteous.
The best property in Kolkata.

Room Tip: Go fo back lobby rooms near the pool for better cenic beauty
See more room tips
  • Stayed: January 2013, traveled on business
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Thank Neeraja62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded March 21, 2013

Dear Guest,

Thank you for your kind words of appreciation. We are glad that you had a memorable stay and we were able to meet your expectations.

We look forward to your next stay with us.

Warmest regards

Zubin S. Songadwala
General Manager

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Reviewed March 17, 2013

Before you choose ITC Sonar next time do your due diligence. Its no longer the same ITC. With JW Mariott coming in very soon they are already getting under preasure.

During my business trip stay for 3 nights I had a very disappointing experience right from check-in counter where the lady at duty was very arrogant in dis-honouring my upgrade voucher, then at the dinner the restaurent steward tells us that "NO Biriyani" available, you have to eat what we have. It looks like we were not in any 5-star.....Even dhaba-s are better.
I strongly suggest not to stay... better options are available at Kolkata.

  • Stayed: March 2013, traveled on business
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1  Thank RD227623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, General Manager at ITC Sonar, responded to this reviewResponded March 21, 2013

Dear Guest,

Thank you for sharing your recent experience with us on Trip Advisor. Your feedback has been extremely valuable and we have put in place corrective action on the same. I request you to consider your last experience as an aberration as it is not representative of our usual standards of service.

I hope you will provide us with the opportunity to have you back at the hotel and we look forward to your next visit to ITC Sonar.

Warmest regards
Zubin S. Songadwala
General Manager

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Reviewed March 16, 2013

A great place to stay. Great ambiance, great room, great location. Located just across the road from Science City which is the biggest venue for conferences in Kolkata. Great place to stay if you have to attend a conference there. It is also convenient to get to other parts of the city as there is a taxi stand nearby. Overall an excellent property, would definitely like stay here again.

  • Stayed: March 2013, traveled with friends
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Thank deejay90210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded March 17, 2013

Dear valued reviewer,
Warm Greetings from ITC Sonar, Kolkata!
Thank you for sharing your recent experience with us on Trip Advisor. We are delighted to know that you had a wonderful experience with us. Whether you stay with us on business or on leisure, we offer distinct facilities that will help you make the most of your visit. The greatest luxury for discerning guests like you is time and our service design has been innovatively worked out accordingly.
Look forward to your next stay with us.
Warmest regards
Hotel Management

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Reviewed March 15, 2013

My partner and I come back to this hotel every year, sometimes twice and for a duration of between seven and ten days each time depending on our business needs. The hotel is a perfect oasis in the midst of an extremely busy and densely populated city. It provides a relaxing respite from the general commotion and hub-bub that consists of nose to tail traffic, or perhaps I should say wing mirror to wing mirror traffic that can turn two lanes into six and the airbourne dust that automatically follows you everywhere. The journey by car from the airport is approximately 30 to 40 minutes depending on whether you are in the hands of the Indian version of Grand Prix winner Sebastian Vettel , who incidentally won the Indian Grand Prix in 2012, or an experienced chauffer. Either way, it will prove to be an exciting journey as pedestrians do not have right of way.

Here’s a handy tip for all travellers to Kolkata; smother yourself in mosquito repellent containing Deet just before you land if arriving in the winter months; in the summer it’s too hot for mosquitos to survive!

On arrival at the hotel, once the car has been searched for bombs, you will be greeted warmly by the doormen and then you will pass through the equivalent of airport security complete with body scanners; but it’s all done in the best possible taste and with courteous smiles.
The cool, marble lobby is always beautifully presented and the staff polite and courteous, yet warm and friendly at the same time. The grounds are landscaped with lily ponds and filled with intelligent fish, possibly koi carp. Once upon a time you could feed the fish at certain times of the day with designated fish food but now this is sadly no longer possible. However, if you go and lean over the water’s edge (no falling in, please) they will still swim up to you like waggy-tailed puppies with their mouths open, silently shouting, ‘Feed me, feed me!’

The hotel rooms are suitably sumptuous with large restful beds and plenty of home comforts including tea and coffee, biscuits, nibbles and fruit. Choose from a selection of pillows to suit your own personal requirements. The bathrooms contain an assortment of luxury products from the Fiama de Wills collection. Air conditioning is provided but seems to be turned off automatically at night during the winter months which is perhaps very eco-friendly but not a very 5* luxury approach?!

There is a great selection of restaurants and we have always found the food to be of excellent quality. If you like a tipple, Indian wine is perfectly palatable and you can always rely on Kingfisher if you like beer. If you love whiskey, then you’re on home ground.

There is an awful lot of building work going on in Kolkata at the moment. If you go for a swim in the outdoor pool at the hotel, the building work next door, although very interesting, does not entirely lend itself to a romantic setting. Also, there is a fly-over being built directly in front of the hotel which is destined to be a link to Kolkata from the new airport, also currently being built as I write. Hopefully, this will all have been completed within a couple of years.

I wish to pass on my most heartfelt ‘thanks’ to all the wonderful staff who work hard to please my partner and I as their discerning guests. We will definitely be back, which is maybe the best compliment you can pay a hotel. Highly recommended, 5* staff.

  • Stayed: February 2013, traveled on business
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1  Thank Jana059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded March 17, 2013

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for your warm appreciation of ITC Sonar. Designed by awarded Architects Kerry Hill of Singapore, ITC Sonar is a business destination with a difference. At ITC Sonar, we endeavor to inculcate a culture of “care” and we are happy to know that the team rose to the occasion & lived up to your expectation. We have conveyed your kind appreciation to the ITC Sonar team. It is feedback such as this, which motivates the team to excel.

With regard to the construction work near the hotel, this is a signal of progressive urban development & is a temporary phase. We assure you access around the area will soon be swifter and smoother. Your feedback has certainly been considered for us to evaluate our service to ensure a positive and superior experience in the future.

On behalf of the ITC Sonar family, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future.
Warmest regards
Hotel Management

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Reviewed March 14, 2013

I had stayed for 2 nights while attending the marriage function of my friend in this property. We got the executive club room with access to the lounge. Spacious room and bathroom. Option of choosing from a variety of pillows adds to the comfort because you need a good nights sleep after a long day.

Food was excellent, services were excellent... Also got to have a look at the Queen Suite in which my friend was staying, luxurious though I felt that jacuzzi in the bath would have given more value for money. With its balcony opening to the garden,mosquitoes are an issue and I think ITC should do something about it.....

Else, it was excellent...

  • Stayed: March 2013, traveled with friends
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Thank Anant28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded March 17, 2013

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for your words of appreciation. We are pleased to learn that you had an enriching and distinctive experience while staying at ITC Sonar and that our team looked after you very well. Regarding your feedback on mosquitoes, we take this opportunity to assure you necessary measures are already in place to control the same.
We look forward to having you back to experience our warmth and indigenous hospitality in the near future.

Warmest regards
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about ITC Sonar

Address: 1 Jbs Haldane Avenue, Kolkata (Calcutta) 700046, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kolkata (Calcutta)
#2 Spa Hotel in Kolkata (Calcutta)
#2 Luxury Hotel in Kolkata (Calcutta)
#2 Family Hotel in Kolkata (Calcutta)
#2 Business Hotel in Kolkata (Calcutta)
Price Range: $162 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Sonar 5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Itc Sonar Hotel Kolkata (Calcutta)
Itc Hotel Kolkata
ITC Sonar India/Kolkata (Calcutta), Asia

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