I had a bad experience with Kaya Kalp with regards to poor time management, lack of guidance and to an extent the staff pushing the work on one another.
I had gone to Kaya Kalp just before my wedding for all the bridal stuff as my cousin highly recommended it. I stay in Mumbai and i just had two days in Kolkata which i spent in ITC (and not with my family thinking i am gonna get some good service) and was not a pleasant experience.
The first day the staff was just pushing work from one person to another and in that chaos i managed to get a few things done. Post that the schedule devised for the next day was crazy. I was supposed to finish the major part on the first day and the remaining on the second day. It did not happen as per my expectation. I could not do a facial and few other things due to complete lack of time. If i was not getting married in three days i would not have really felt offended about the whole issue but with the wedding right around the corner and scarcity of time i was absolutely left disgusted with my decision of going to ITC for my stuff.
I was apalled at the approach of the staff and management. I was so disappointed with the whole scenario that i just wanted to run out of that place. To top it the Spa Manager was just not available for help.
The only saving grace in the entire chaos was a memeber named Pamela. She tried doing as much as she could from her end.
To sum it up it was a badly manged experience with Kaya Kalp and i would definitely not want to visit the spa section ever again.
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- Also Known As:
- Itc Sonar Hotel Kolkata (Calcutta)
- Itc Hotel Kolkata
- ITC Sonar India/Kolkata (Calcutta), Asia