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Reviewed June 6, 2012

The hotel is breathtakingly beautiful. The hotel is conveniently located with city centre and airport close by. Rooms are nice and comfortable and are reasonably priced compared to other 5 star hotels. Staff is generally efficient but there is scope for improvement in services.

  • Stayed: May 2012, traveled solo
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1  Thank gk1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded June 8, 2012

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

We thank you for your kind words. The story behind ITC Sonar is very compelling – Bengal is the inspiration & ITC Sonar is ITC’s tribute to the City of Joy. Designed by awarded Architects Kerry Hill of Singapore, ITC Sonar is a business destination with a difference. ITC Hotels’ ethos of reflecting “rooted in soil“ yet dynamic in form and philosophy is woven into the décor of the hotel.It draws inspiration from the Pala dynasty, an empire which united Bengal and promoted art and culture. The greatest luxury for discerning guests like you is time and our service design has been innovatively worked out accordingly.
ITC Sonar showcases a plethora of Food & Beverage offerings as well as Kaya Kalp- The Spa, spread over 15000 sq feet and offering a delightful retreat from the pressing modern world.

Look forward to your next stay with us!

Warmest regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2012

Astonishing interiors, plush lobby, gourmet breakfast, Dublin-the most happening disc, courteous staff and service to kill for. Try gym and spa unmatched service.

Amazing experience, stay there next time u r in kolkatta.

Room Tip: Lake facing room !
  • Stayed: September 2011, traveled with family
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1  Thank Maniji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded June 8, 2012

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for the appreciative note. We at ITC, strive to achieve customer expectations, by imparting training to our associates so that the services are rendered with warmth. Its great to know that the services rendered were up to your expectations and you enjoyed your stay at our Hotel. We are delighted to offer the Welcom-e-Concierge Online Service Initiative, wherein your preferences are noted in an endeavor to personalize your stay.

Look forward to your next stay with us!

Warmest regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2012

ITC Sonar is a wonderful cusp of heritage, green and modern facilities. The rooms are spacious and well equipped. The best I like is stress-reliever and sleep fragrance in the room.
Food is exceptional, I tried both Indian fare and chinese both are very well cooked, presented and sufficient quantity.

I must to stay hotel if you are visiting kolkata.

  • Stayed: May 2012, traveled on business
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1  Thank NSNMURTY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded May 28, 2012

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

We thank your feedback and for endorsing ’Responsible Luxury’. One of the cornerstones of our mission is ‘Luxury with Sustainability’ and an extension to this is ’Responsible Luxury’ - ITC Sonar, Kolkata was the pilot project for ITC Hotels. Built in 2003, we started preparations and enlisted with Clean Development Mechanism (CDM) a year later and got registered as a CDM project in 2006 – the first Hotel in the world to do so. ITC Sonar is an also LEED (Leadership in Energy and Environment Design) Platinum certified building by USGBC (United States Green Building Council certificate).

Look forward to your next stay with us!

Warmest regards

Hotel Management

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Reviewed May 20, 2012

In the past two years I have travelled to kolkata about 12 times and off that I have stayed at this property at least ten times.
I love their EVA floor which is a boon for single woman traveling or women(like me) who are traveling with male colleagues and prefer my privacy.
They never get the standing instructions for a regular correct the first or the second time- till you have to yell!
But finally when they do..they do! I have stayed at all the five star properties of kolkata and yet i go back to them each time. They are just a bad habit with me :-)

Room Tip: Single Women traveling??? Ask for an EVA room- Lily pond facing
  • Stayed: May 2012, traveled on business
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1  Thank UmaDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded May 24, 2012

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for sharing your experience with us on Trip Advisor. We truly value your patronage and shall endeavour to ensure a seamless experience to you on each of your future visits.

On behalf of the ITC Sonar family, we look forward to welcoming you back to our warmth and indigenous hospitality in the near future

Warmest regards

Hotel Management

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Reviewed May 9, 2012

One of the worst experiences so far in ITC HOTEL , hotel staff could not find my resevation at the time of check in , however they were smart to renegotiate for the room rates again .
Room service is terrible , nobody bothers to answer . Key cards dont work in lift , is this really a. 5 star hotel .

Room Tip: Stay at your own risk
  • Stayed: May 2012, traveled on business
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1  Thank Vikas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ITCSONAR, Hotel Management at ITC Sonar, responded to this reviewResponded May 14, 2012

Dear valued reviewer,

Warm Greetings from ITC Sonar, Kolkata!

Thank you for sharing your recent experience with us on Trip Advisor. We have noted your feedback on your experience with great concern. We regret your reported experience and your feedback has certainly been considered for us to evaluate our product and service offering for our guest & to address the same to ensure a seamless experience in the future.

We truly value your patronage. On behalf of the ITC Sonar family, we look forward to welcoming you back in the near future.

Warmest regards

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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