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“Troubled stay”
Review of The Park Kolkata

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The Park Kolkata
Ranked #15 of 221 Hotels in Kolkata (Calcutta)
Ahmedabad, Gujarat, India
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Troubled stay”
Reviewed May 9, 2013

This was my second stay at the Park in Kolkata. The only good thing that I can say about this hotel is its location. I stayed on the 2nd floor (Room 229) in the old wing and the rooms are a shame in every way possible. They are so tired that if I knew that I was booking a 3 star hotel I would not be dissatisfied, but that wasn't the case.
The noise/sound from the nightclubs does not allow you to grab a wink until well past midnight. It is amazing that as a leading hospitality chain this does not bother the management at all. Its sad.

Room Tip: Check while booking if the new wing or the higher floors allow you to sleep by keeping away the soun...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebuSinha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, July 13, 2016
Dear Guest

We are sorry to note that your stay was less than satisfactory.

We do hope you give us another chance to serve you better. We look forward to welcoming you back soon.

Warm Regards

Pramode Bhandari
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (409)
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English first
Mumbai (Bombay), India
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 2, 2013

I stayed at The Park Kolkata from 22nd April till 27 April - Room # 436. We normally stay at Taj Bengal due to over booking, We decided to book the Park. My First stay at The Park n think the last one. I had my nightmare staying at the hotel.
To start there were no Bellboy to take your luggage up and show you your room. We had to do it on our own !!
1) Rooms Door swipe locks are out dated. We need to get the keys changed or updated again and again ( I personally changed it 4 times )
2) Room Air conditioner dont work properly.
3) Outside the room # 436 there was an huge outbox of Air Conditioner for whole floor which made sounds all around the nite.
4) We got ants/bugs in the dryfruits while having our breakfast, same was informed to the chef but not great response !!
5) there's a disco club '' ROXCY'' in the hotel and runs upto 4 am in the morning. the sound from roxcy toward my side of room was so loud it was making the glass selves vibrate in the room.
6) Room essentials like shampoo, soap, shaving kit etc were not replenish everyday. only after request to reception it was done.
7) My Foreign colleagues could not get Euro money exchanged early morning as the night shift handover audit was going & were told they could only do it once they are finish with it after an hour !!

ONLY Plus point for the hotel is its Location on Park Street & their Offers.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Saileshac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, May 7, 2013
Dear Guest,

Thank you for your stay and feedback.

We would like to apologise for the inconvenice you have faced during your stay. Please be assured the same will be taken up with the team.

We would be getting in touch with you personally regarding the same.

We request you to treat this in isolation and look forward to have at The Park Kolkata again.

Warm Regards,

Pramode Bhandari
Executive Manager
pbhandari@theparkhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chittagong City, Bangladesh
1 review
Reviewed April 29, 2013

This is my first visit to India and stayed at The Park for 3 nights.It was an excellent experience and just to gain more i came back after 3 days and stayed one more night.All the hotels I stayed in last 20+ years,I feel something different as far as customer service concern.Excellent customer service across the board.Period.

Room Tip: While check in just ask for it.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NKKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, April 29, 2013
Dear Guest,

Thank you for your stay and your feedback!

We are delighted to know that you have enjoyed your stay with us and are glad we have contirbuted to making your first visit to India enjoyable. Thank you for the kind words regarding our team and service.

We look forward to welcoming you again to The Park Kolkata!

Warm Regards,

Pramode Bhandari
Executive Manager
pbhandari@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 26, 2013

first of all the best of bengali food and in the morning south indian live counter is simply to watch out for .... amazing pool side bar and the coffee shop .... also the lobby is designed very beautifully .... very stylish interiors n furniture ... all the rooms are up to the standards .... with a nice view ..... fri and sat nights a really good there the hotel is rocking with music , food and dance ... must visit if in kolkatta

Room Tip: ask for view to the pool
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrjunikohli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, April 29, 2013
Dear Guest,

Thank you for your stay and kind feedback.

We are delighted to know that you have enjoyed your stay at The Park Kolkata and all that it has to offer.

We look forward to welcoming you back to The Park.

Warm Regards,

Pramode Bhandari
Executive Manager
pbhandari@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 22, 2013

I have stayed at the Park Hotel at least 10 times over the last 10 years, and I have always enjoyed my stay here. The location of the hotel on Park Street makes it even better. The staff is gracious and the service is great. The room are awesome (and I think recently renovated, as I noticed that even the standard rooms have rain showers now). The more deluxe rooms and the suites are of course absolutely great.
Breakfast is usually a decent enough spread - on a previous trip in March, we had my 4 yr old sister with us, and the breakfast folks made sure that she got what she wanted to eat (which happened to be hard boiled eggs that day, which they brought out from the kitchen for her). Room service is also great. The amenities smell good as well.
In the evenings, Some Place Else always has great music. The restaurant, Zen also offers great Thai and Japanese cuisine - I had a lovely Pad Thai after months!
The Lobby Manager is always very kind and helpful, and helped me print a ticket in a jiffy without charging for it :)
They also have a nice spa and an ok salon. At the spa, I have had really quality massages and scrubs. The salon, is more of your neighborhood-salon type - do not expect The-Park-Treatment here, as it is operated by an outside vendor. All the same the girls are nice and will be able to provide basic services.
All in all, the Park will always be my preferred hotel in Calcutta (prefer The Park to Taj Bengal as well).
One quick tip: they don't seem to have a very large fleet, so if you need a car, order it a couple of hours ahead of time.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rashmi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, April 24, 2013
Dear Guest,

Thank you for your patronage and your feedback regarding your stay with us.

We are delighted to know that you have enjoyed all your stays at The Park Kolkata.
We would like to thank you for the kind words regarding our team members and the hotel's services. We will surely pass on your comments to the entire team.

We have noted your feedback regarding our salon and assure you that we will be looking into the same and work on improving our services there.

Once again thank you for your stay and continued patronage and we look forward to welcoming you and your family once again to The Park!

Warm Regards,

Pramode Bhandari
Executive Manager

pbhandari@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dombivli
Level 3 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 21, 2013

I was there for a short business stay. Rooms are smart and stylish. Location is perfect. Customer service is excellent.

On the other hand, I feel its very pricey. Food is also quite pricey; though tasty for sure.

If you are looking for a lavish and comfortable stay, welcome to PARK Kolkata

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrSubir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, April 23, 2013
Dear Guest,

Thank you for your stay at The Park Kolkata and your kind feedback.

We are delighted to know that you have enjoyed your stay with us and have enjoyed our service.

We look forward to welcoming you again to The Park!

Warm Regards,

Pramode Bhandari
Executive Manager

pbhandari@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 18, 2013

this is located in the dwntown of calcutta, and basically the most happening steert.

with 100 of restaurants and bars to choose from and alot of night life options. i like calcutta overall because lot of british architecture and a laid back life style.

park was the best decision what i made, at it was convenient to see the city around plus i got all services up to the mark....

some place else lounge is good, even tantra...can improve.....like the gym n pool.....goood family time....recommended!

Room Tip: aqua lounge
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jat297654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramodeB, General Manager at The Park Kolkata, responded to this review, April 23, 2013
Dear Guest,

Thank you for your stay and kind feedback.

We are delighted to know that you and your family have enjoyed your stay at The Park Kolkata and have enjoyed our service and facilities.

We have also noted your feedback regarding the swimming pool and gymnasium and will be sharing the same with the team.

We look forward to welcoming you once again to The Park!

Warm Regards,

Pramode Bhandari
Executive Manager

em.cal@theparkhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Kolkata

Property: The Park Kolkata
Address: 17 Park Street, Kolkata (Calcutta) 700016, India
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Kolkata (Calcutta)
#14 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Park Kolkata 5*
Number of rooms: 149
Official Description (provided by the hotel):
The Park, Kolkata, offers urban luxury at the best downtown location, which allows you to access the main commercial and entertainment districts of the city. Its rooms and suites are all lavishly furnished, offering exclusive services to guests, and is a popular destination for the young business traveler and those from the fashion and entertainment fraternity. Known for its exciting after hours entertainment, it is home to 4 nightlife destinations under one roof, which creates a buzz for itself around the country. Someplace Else – the British style pub with live bands every day of the week, Tantra - a 5000 sq ft international nightclub, Roxy – the cocktail bar & lounge and Aqua – the al fresco bar and dining option ... more   less 
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Also Known As:
The Park Kolkata Hotel Kolkata (Calcutta)
Park Hotel Kolkata
The Park Hotel Kolkata
The Park Kolkata India/Kolkata (Calcutta), Asia

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