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“Convenient but Vegetarian”
Review of Hotel Casa Fortuna

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Hotel Casa Fortuna
Ranked #23 of 221 Hotels in Kolkata (Calcutta)
Bengaluru, India
Level 5 Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Convenient but Vegetarian”
Reviewed January 18, 2013

Nice place, and conveniently located if your business is in the heart of the city. The rooms are tiny but clean and cosy.
Breakfast was average.
Service can definitely improve in the areas of telephone assistance (operator / room service), being prompt. The staff are courteous but under experienced.

Although my online transfer didn't happen, they accepted my booking without any hassles. I couldn't get them to organize a cab for me though - both as a pick up from the airport or when I requested for a yellow cab when checking out. More of an oversight than anything else, but it still left an impression.

All in all, I'd rate this a 3/5 and just above average. Am certain that it will get better, but either ways I'd still choose this hotel if I were visiting the location again

Room Tip: Just directly ask for the "bigger" room. There are a couple on each floor.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MysteryJunkiesBLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 19, 2013
Dear Guest,

Thank you for checking-in with Hotel Casa Fortuna in Kolkata and sharing your valuable feedback on this forum.

We are glad that our convenient location added value to your stay. At our centrally located boutique hotel, we take special care of our guests and make sure that their requests are answered promptly. Casa Kitchen is our multi-cuisine restaurant serving only vegetarian dishes as we believe in the concept of ‘Vegetus’ which means full of vitality, vigor and cheer. However, we did notice certain concerns on which we did not fall as per your expectations. We assure you corrective measures will be taken on all the valid observations.

Warm Regards,
Kaustubh Das
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
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delhi
Level 6 Contributor
277 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
Reviewed January 4, 2013

Just on the way back from my kolkata trip and I couldn't control myself but wanted to write a review of this nice hotel instantly. Its almost 2hrs from the airport..its a pure veg hotel, friendly staff, neat check in & check out process no hustles/ bustles..got couple of malls in the vicinity, good food could be a bit spicy though..their chocolate mud pie dessert is a MUST try on the cards, clean rooms..room keeping service is good daily cleaning is done..complete utilization of space..Its a definite yes for me for the next time..this time it was official but a stay during family trip is recommended.. got free wifi,reasonable room rates, TV with airtel cable connection..SO guys keep up the good work...their restaurant during dinner time mostly has people from outside to dine..seems to be quite a famous one..

Room Tip: You can request them to give rooms which are not facing the road side so that you can have a peacefu...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SWLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 5, 2013
Dear Guest,

We thank you for checking-in with us on your recent visit to the city and sharing your valuable feedback on our property.

We are extremely glad that all our efforts to make your stay hassle-free lived up to your expectations. We are one of the leading boutique hotels in Kolkata, offering the best in hospitality. The entire team has received your accolades with utmost gratitude and looks forward to hosting you again with an equally wonderful experience. Our F&B team looks to the smallest of details when it comes to guests’ satisfaction and tastes. Your testimony for our chocolate mud pie dessert has come as a real delight to the striving team in the kitchen. We are happy to note that you found the staff friendly and location of the hotel added to your convenience. Your kind words will definitely inspire us to go that extra mile and heighten our standards of services in days to come.

Warm Regards,
Kaustubh Das
Front Office Manager
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Balangir
Level 4 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 2, 2013 via mobile

I contacted them directly and the booking experience was quite good. They responded to my special requests very well. However I think airport pick up charge is on the higher side still I'd recommend to ask for it especially in Kolkata where cab options are limited and saves you from the hassle of dealing with errant drivers. Breakfast was good but remember its a vegetarian restaurant. Wifi is free which to me is great as most hotels charge unreasonably high to cash in in your desperation ! Location al though convenient is not that great. It's under a flyover ...

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samarendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, January 3, 2013
Dear Guest,

We are pleased to know that you had pleasing experience with us. At Hotel Casa Fortuna, we take special care of our guests and make sure that their requests are answered promptly. Being centrally located, there is lot of transportation options as well as lots of places to visit nearby. We are a business hotel and believe that services like Wi-Fi are essential service and need to be readily available to the clients, free of cost. Once again, thank you for choosing to stay with us.

We hope to welcome you again at Hotel Casa Fortuna.

Warm Regards,
Kaustubh Das
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Level 6 Contributor
96 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed December 20, 2012

Spent 6 nights here in December. Arranged for pick up from airport but when we arrived noone was there. After waiting a few minutes I telephones the hotel who provided me with the drivers phone number but on telephoning him found he did not speak english. Eventually after more telephone calls to the hotel we were directed to a parking area and given he number plate of the car which we finally found. I am not sure how the driver expected us to find him as he did not meet us at arrivals s would be normal. The problem did not end there as the driver then took us to the wrong hotel which we were unaware of until we tried to check in and found that we had no reservation at the Hotel Fortune but should have been taken to the Hotel Casa Fortuna. More phone calls to the hotel got the driver to return and finally got us to our hotel 2 hours after leaving arrivals for what is a 30 minute car journey. Furthermore on checking in to the hotel we received no word of apology from the reception staff for the problems we had experienced.
However that is where our problems with this hotel ended. The room, although not large was adequate and clean with flat-screen cable tv, safe and well stocked mini-bar. Newspapers were delivered free of charge each morning. Indian breakfast was served in the hotel restaurant where the helpful staff provided tea and toast but no eggs, We ate twice in the hotel's vegetarian restaurant which was always full and gave us some of the best food we had in Kolkata. The staff after the problems on arrival could not have been more helpful, friendly and efficient and made our stay there very enjoyable. For the price this is excellent value for money and I wold definitely recommend this hotel to anyone staying in this area of Kolkata

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, December 21, 2012
Dear Guest,

Thank you for valuable acknowledgement and for staying with us on the recent trip. I personally apologize on behalf of Hotel Casa Fortuna.

Ours is one of the best luxury hotels in Kolkata. Our team makes great efforts to create relaxing environments for our patrons. We are delighted to know in spite of that picking-up trouble, you were able to enjoy the excellent services and other grand experiences on the property. Your concerns are noted and we have launched a serious investigation in this matter.

Once again we thank you for voicing your concerns and look forward to hosting you again.

Warm Regards,
Kaustubh Das
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level 5 Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 18, 2012

Not too many places shall accommodate large groups of people in almost 3 different tables. These guys do!

And they are very courteous. They haven't been there for too long but if they can retain the chef and their lovely staff for a long time they shall definitely cut a name for themselves. In Kolkata to open a veg rest is almost throwing a challenge to teh Haldirams & Gupta Bros of the world and they have done a excellent job of it

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank ceipl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, December 19, 2012
Dear Guest,

We thank you for visiting us recently. The entire team at Hotel Casa Fortuna is grateful to have received such an appreciative feedback from a guest. We are happy that you took out time to write about us on this public forum.

Situated in the prime location, we are one of the best restaurants in Kolkata. We would like to inform you that our restaurant, Casa Kitchen was formulated with the concept of 'Go-Green' for the discerned. We serve cuisines from around the world. From an elaborate buffet for your breakfast to choice of a-la-carte Menu, we have been recognized by connoisseurs.

We feel delighted that you acknowledged all the hard work that our F&B team puts in to offer a one-of-a-kind culinary experience to our patrons.

Warm Regards,
Kaustubh Das
Front Office Manager
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Mumbai
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 12, 2012

I stayed in Casa Fortuna from December 8 - 11, 2012. It is a relatively new hotel, located on AJC Bose Road. The hotel is in an excellent location because:
a) It is around 20 minutes away from one of Calcutta's prime shopping areas, i.e. Gariahat.
b) Within walking distance of a very good albeit small-ish mall, called the Forum, where you get international beauty products such as Lush and Inglot, and which also has a movie hall and restaurants such as 'Oh Calcutta!' serving traditional Bengali cuisine
c) Has chemists, lovely restaurants and sweets shops nearby
d) The staff is extremely helpful and service was really prompt - it took around 15 minutes to get a meal/ snack which was absolutely great
e) The rooms and bathrooms are clean, function well and when i did have a small problem with one of the sliding doors, it was addressed immediately
The downside for me was:
a) It is a vegetarian hotel - which wasn't highlighted in any of the reviews I'd read.
b) Since it is located right next to a flyover, the room often shook and vibrated slightly in the night - this was disconcerting at bedtime. Additionally i could also hear the hum of traffic & construction work happening on the flyover in the background so in the end, I didnt really rest or sleep as fitfully as i would like
c) Since it's on a corner of a main road, it didnt have a proper parking facility which meant that loading and offloading bags from the car wasn't a very smooth/ easy process.
Overall i would still recommend this hotel because it's clean and comfortable. Priced slightly on the high side, i suspect because it's in a prime location, it gets good marks for having great staff and for trying really hard to make my family's stay an enjoyable, stress-free and comfortable one. They took good care of us and for that alone, i am extremely pleased with the stay i had. Thank you to Casa Fortuna!

Room Tip: Rooms not facing the flyover/main road are best - try to get the rooms which are opposite to the sho...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sumita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, December 13, 2012
Dear Guest,

We are grateful that you chose to stay with us. We appreciate your effort for taking the time out to submit this feedback. We are pleased to know that you had a wonderful time during your stopover.

Situated in the prime location, it is one of the premiere business hotels in Kolkata. All the entertainment trademarks are in the vicinity. We strive at fulfilling the basic needs of our patrons and create a home-like experience for them. Our staff is well accustomed to deal with the customer in best possible manner. We aim at providing quality services in the quickest possible way.

As per your concern with vegetarian food, we follow the ‘go green’ concept and offer varied choices within vegan food. Also the trouble you faced with parking lot has been duly noted. We look forward to accommodate you in the future and make your next trip an unforgettable experience.

Warm Regards,
Kaustubh Das
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 12, 2012

Very good hotel in terms of service, helpfull staff,food quality & test .its really good to find out pure veg hotel in kolkata,room size is small but clean.Management and staff are very helpful.location is very good

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandeep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casa F, Front Office Manager at Hotel Casa Fortuna, responded to this review, December 13, 2012
Dear Guest,

We thank you for sharing your valuable feedback on this public platform. We are delighted to know that you had a great stay at our hotel in Kolkata.

The central location of our property is one of the advantages that our guests have because all places of tourist interest as well as hubs of commercial importance is easily accessible. Apart from the basic necessities; we provide an array of wide options for our esteemed guest. Our well experienced staff goes out an extra mile to make our patrons comfortable.
Once again we thank you for choosing to stay with us. We look forward to hosting you again on your next visit.

Warm Regards,
Kaustubh Das
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Casa Fortuna

Property: Hotel Casa Fortuna
Address: 234/1, A. J. C. Bose Road, Kolkata (Calcutta) 700020, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#10 Business Hotel in Kolkata (Calcutta)
#19 Best Value Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Casa Fortuna 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
We are proud to introduce ourselves as one of the most modern boutique hotels, which is purely vegetarian, situated right in the heart of the city. It is what today’s customer is looking for and we are fully confident that our hotel will be the perfect choice at any time of the year to have a relaxing holiday or business stay. ... more   less 
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Also Known As:
Hotel Casa Fortuna India/Kolkata (Calcutta), Asia

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