Booked at The Kempton Hotel in Kolkata. Rooms here are small but comfortable & well maintained. House Keeping is doing a good job. However the double lock facility was not available for the main door. The Food & Beverage department needs a major overhaul. Staff are least bothered about guest presence in their area & discuss loudly about staff matters. Somebody not reporting on duty, no message being given etc.
They are untrained in conducting themselves in front of their guests. They would use their hands directly for handling food - will not pick up bread slices with tongs but with their hands for putting in the toaster. One of them made use of a piece of cutlery from the counter to stir the fuel in the fuel pot under the chaffing dish. Use of the same tea spoon to stir the sugar in the ready made tea or coffee being served on the buffet - yes this after dipping in some water maintained i n a bowl on the counter. Dipping their hand in the food pan & sampling the noodles to be put on the buffet. Name tags wrongly placed & with spelling errors - Egg Bhujji instead of Egg Bhurji etc. Roast potatoes & Noodles were a regular part of the breakfast buffet on all the 3 days that we had breakfast here. The sambar colour appeared rather pale & did not have the fragrance. The veg cutlets had some crunchy particles in it. The aloo paratha was leathery & tough to chew on. Same was the case with Bhature. Ordered room service, had some fish curry on the first night & then did not dare to have Indian food over here thereafter. The Chinese was a tad better.
- Official Description (provided by the hotel):
- Hotel Kempton is located at Kolkata's central business & shopping district. The hotel is ideal for travellers, be it for work or for business. The hotel has comfortable rooms & suites, fine dining, crisp service & state of art facilities such as access to internet. It offers the best of traditional values, seamlessly woven into its ultramodern design. It will give you a glimpse of Kolkata's wealth of culture & not surprisingly it will redefine your business trip. The Hotel is located 3 minutes walking from Park street and NewMarket ... more less
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- Also Known As:
- Kempton Hotel India/Kolkata (Calcutta), Asia