You book their Banquet Hall facility. Confirm the menu. Pay in advance for more then a 100 guests. Then on the day of the event you find that items from the menu is missing. You demand an explanation from their banquet manager Mr Koushik Banerjee and all you get is a blank face.
This is just to begin with. The food we tasted before we confirmed and what was served on the event day left a lot to be desired. The most important element of the menu, the Mutton Biryani we were assured would have been prepared by a special guest chef since the one prepared by their own chef was pathetic. But on the day of the event this same pathetic chef served that same pathetic biryani. Never have I met with such a breach of trust as this.
I could go on about the slow service or Mr Koushik Banerjee's marked absence for prolonged periods from the Banquet hall facility when the dinner was being served when he had assured that he would be available at all time on the floor but these were the least of my problems.
How can a you forget to prepare and serve dishes that was agreed upon and already paid for in a 100+ people event?
You make people tasted one thing before confirming a party and then serve something else in the actual party. This particular cheap gimmick just turned me off. I would have forgiven everything else but this is totally un-professional and not worthy of a star hotel as you claim to be.
Well I'm not here to score points. Please just make sure that hence forth in the future when you commit to someone please honour it. False promises dosen't make you look nice nor the people who put their trust on your commitments.
- Official Description (provided by the hotel):
- The Sonnet has embarked on a journey of establishing itself as a premium 4-star business hotel group in India. The Sonnet, Kolkata is a symphony in design, service & efficiency. A premium business hotel, located in The City of Joy’s newest and most promising Business Hub, Salt Lake. It’s proximity to the airport and Salt Lake’s sprawling IT district makes it the most convenient location. Amenities and facilities are at par with the best in the industry. With unobtrusive & efficient service, we strive to make your stay a very comfortable one. The Sonnet is a eco sensitive hotel and is committed to the social & environmental causes and responsibilities and is always involved in organizing activities to initiate social and ecological awareness. The environment team at the hotel is always ready to contribute to the smallest concerns and handy in extending all support to environmental needs.The state of the art décor, 64 ultra-modern superbly furnished self-contained guest rooms, the fitness centre “WORKOUT” along with the open air Jacuzzi “SPLASH”, a well-stocked bar “UNWINE”, a Music Lounge “ORION” and Round the Clock Fine Dine restaurant “AURA” provides the boarders with all the physical, holistic and gastronomical relaxation that they need to feel at home. Round the Clock in Room Dining pampers one to lazy meals in the privacy of the room. Tailored tour arrangements in luxury cars, heritage walks, religious services, buddy services, and also tie-up with a renowned SPA are always available at beck n call.For the discerned corporate traveller, The Sonnet is ever ready with specially crafted food by the Master Chefs as per guest preference, place, country or origin. Facilities like express check-in, check-out, Wi Fi connectivity, secretarial services, and chauffeur services are tailored to one’s choice and requirement. Corporate meetings, Seminars, Get togethers can be organized in the well-equipped meeting rooms (starting from 1500 Sq. feet to 4000 Sq. feet). Also not to forget the open air terraces for the social functions as well as evening cocktails…….the package is unlimited. THE SONNET OFFERS YOU ONLY THE BEST, SERVICE IN A PERFECT SYMPHONY!! ... more less
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- Also Known As:
- The Sonnet India/Kolkata (Calcutta), Asia