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Kolkata (Calcutta)
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Reviewed January 20, 2020 via mobile

What I know is that , the amazing warm welcome and ambience created around was just mesmerizing!
Thank you for this beautiful experience which you gave me and my friends . Also would like to thank Salomi , who was very kind and cheerful ! :)

Date of stay: December 2019
Trip type: Traveled with friends
Thank Atharton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atul B, General Manager at ITC Royal Bengal - A Luxury Collection Hotel, responded to this reviewResponded January 21, 2020

Dear Guest,

We deeply appreciate your kind words and thank you for your recommendation.

In keeping with ITC Hotels' philosophy of Responsible Luxury and creating indigenous experiences, ITC Royal Bengal is 'One of a Kind' and is rooted to the ethos of the land. This luxury business hotel has been envisioned and created with the luxury of space, the burnished gleam of décor inspired by the finest buildings of Bengal and the hushed elegance of homes that have celebrated the finest nuances of culture, art, music and a zest for truly sublime experiences.

Your appreciation has been shared with Salomi to whom it will be highly inspiring and would motivate her to reach greater heights in service excellence.

Hope ITC Royal Bengal remains your preferred address for all your future visits.


Warmest regards,
Atul Bhalla
Area Manager East- ITC Hotels & Cluster General Manager
ITC Royal Bengal & ITC Sonar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

ITC two properties in kolkata, India. ITC sonar and itc royal Bengal. Both the properties are good and beautiful in there own way. Buffet breakfast is massive. Food Is very delicious especially in itc royal Vega. Thanks to priyanka nandy and kunju for all the help throughout.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Parulkiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atul B, General Manager at ITC Royal Bengal - A Luxury Collection Hotel, responded to this reviewResponded January 21, 2020

Dear Guest,

We deeply appreciate your kind words and thank you for your recommendation.

In keeping with ITC Hotels' philosophy of Responsible Luxury and creating indigenous experiences, ITC Royal Bengal is 'One of a Kind' and is rooted to the ethos of the land. This luxury business hotel has been envisioned and created with the luxury of space, the burnished gleam of décor inspired by the finest buildings of Bengal and the hushed elegance of homes that have celebrated the finest nuances of culture, art, music and a zest for truly sublime experiences.

Your appreciation has been shared with Priyanka and Kunju to whom it will be highly inspiring and would motivate them to reach greater heights in service excellence.

Hope ITC Royal Bengal remains your preferred address for all your future visits.


Warmest regards,
Atul Bhalla
Area Manager East- ITC Hotels & Cluster General Manager
ITC Royal Bengal & ITC Sonar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

I was staying in itc sonar for 2 night and then wanted to explore itc Royal Bengal so stayed here for a day.
Had an amazing experience in both the hotels. Staffs are Very helpful and co-operative, they just go beyond the way and help. Thanks to priyanka nandy for the property showround.

Date of stay: January 2020
Trip type: Traveled on business
Thank Meghasingh1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atul B, General Manager at ITC Royal Bengal - A Luxury Collection Hotel, responded to this reviewResponded January 21, 2020

Dear Guest,

We deeply appreciate your kind words and thank you for your recommendation.

In keeping with ITC Hotels' philosophy of Responsible Luxury and creating indigenous experiences, ITC Royal Bengal is 'One of a Kind' and is rooted to the ethos of the land. This luxury business hotel has been envisioned and created with the luxury of space, the burnished gleam of décor inspired by the finest buildings of Bengal and the hushed elegance of homes that have celebrated the finest nuances of culture, art, music and a zest for truly sublime experiences.

Your appreciation has been shared with Priyanka to whom it will be highly inspiring and would motivate her to reach greater heights in service excellence.

Hope ITC Royal Bengal remains your preferred address for all your future visits.


Warmest regards,
Atul Bhalla
Area Manager East- ITC Hotels & Cluster General Manager
ITC Royal Bengal & ITC Sonar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

I was looking for a staycation so booked myself 2 nights at this hotel with definitely high expectations which is expected of any ITC hotels.
But to my utter dismay the entire experience turned out to be a big damper!!
Starting from the time I checked in till I checked out the in house staff(barring a few) threw up their snooty attitude, grumpy or poker faces mostly trying to make u feel they are doing u a favour by obliging to your requests et al(which ideally is their duty n totally unacceptable in Hospitality industry).
For small things u had to call several times till it’s done with a an attitude of doing me a favour.
The glass which I had used on the 1st night of checking in never got changed and remained there till my checkout.
There was no dental kit or showercap. Few bath towels had threads pulled out( surprising that it’s a relatively new property).
I felt they do discriminate with regard to guests’ profile and accordingly treat them- corporate/business and individual sort.
Never encountered such curt unapologetic hospital professionals till date.
I had also tried the restaurants at ITC Sonar even the staff there are as unwelcoming as the ones here.
Bottom line is that after spending a good amount for my staycation, am just cursing myself for the wrong choice since it turned out to be such damper!!
Never again, no more ITCs for sure!!

Date of stay: January 2020
Trip type: Traveled solo
22  Thank malika1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atul B, General Manager at ITC Royal Bengal - A Luxury Collection Hotel, responded to this reviewResponded January 21, 2020

Dear Guest,

At the outset our profuse apology for the shortfall in experience that you had with our services.

As a team we have taken a serious view of your comments on the unpleasant experience. While quite unfortunately, we have fallen short of living up to your expectation this time, we would sincerely hope that you would give us another opportunity to showcase our usual services and create memorable experiences for you in the near future.

It will be a great pleasure to welcome you back and look after you very well during your next visit in order to showcase the true ITC Hospitality. I hope you will treat this as an aberration, kindly don’t let this experience mar your love for the ITC Royal Bengal.

I look forward to your kind understanding.

With sincere apologies,
Atul Bhalla
Area Manager - East, ITC Hotels
& General Manager, ITC Royal Bengal & ITC Sonar Kokata.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

They stay was excellent.
The service was very good
Special Thanks to Linda and salomi for assisting and helping us to enjoy our stay more comfortably.
The breakfsst buffet is extensive and the food was tasty

Date of stay: January 2020
Trip type: Traveled as a couple
Thank akashcal007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atul B, General Manager at ITC Royal Bengal - A Luxury Collection Hotel, responded to this reviewResponded January 21, 2020

Dear Guest,

We deeply appreciate your kind words and thank you for your recommendation.

In keeping with ITC Hotels' philosophy of Responsible Luxury and creating indigenous experiences, ITC Royal Bengal is 'One of a Kind' and is rooted to the ethos of the land. This luxury business hotel has been envisioned and created with the luxury of space, the burnished gleam of décor inspired by the finest buildings of Bengal and the hushed elegance of homes that have celebrated the finest nuances of culture, art, music and a zest for truly sublime experiences.

Your appreciation has been shared with Salomi and Linda to whom it will be highly inspiring and would motivate them to reach greater heights in service excellence.

Hope ITC Royal Bengal remains your preferred address for all your future visits.


Warmest regards,
Atul Bhalla
Area Manager East- ITC Hotels & Cluster General Manager
ITC Royal Bengal & ITC Sonar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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