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“Good place to stay”
5 of 5 bubbles Review of Swissotel Kolkata

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Swissotel Kolkata
Ranked #7 of 218 Hotels in Kolkata (Calcutta)
patna
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good place to stay”
5 of 5 bubbles Reviewed November 30, 2010

I stayed in this hotel for 1 night. I found this hotel a good place to stay in kolkata. Food quality was great and very well balanced. Staffs were polite and always eager to help me. Swimming pool was the main attraction.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumit1987_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss0telK0lkata, Manager at Swissotel Kolkata, responded to this review, December 20, 2010
Dear Mr.Sumit,

Thank you very much for taking the time to post a review about our hotel. We appreciate your kind comments and are happy to know that you enjoyed your stay with us and enjoyed our food as well.

The roof top swimming pool is one of its kind in Kolkata and the Swissotel Kolkata team takes pride in offereing it to our guests.

We look forward your next visit to Swissotel Kolkata.

Best Regards,
Sanjiv Banerjee
Director of Revenue and Marketing
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
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English first
Mumbai, India
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed November 25, 2010

Very close to the airport - so you avoid the traffic of Kolkata. Poor service - they never picked my breakfast menu outside the door and had to miss my b'fast
Restaurant is as grand as it can get with a fine dining option in the open area which is next to a mall...Food is very good however options for vegetarians are not many
View from the room is pretty average considering that it is in the mid of a business place however very close to the offices and makes it a better place than Sonar
No bath-tubs in any room - So you cannot enjoy a nice shower at the end of the day as compared to a Sonar

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karthikg06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss0telK0lkata, Manager at Swissotel Kolkata, responded to this review, December 20, 2010
Dear Mr. Karthik,

Thank you very much for your comments. Whilst we really appreciate your comments on the restaurant, the food and our proximity to your workplace; we have also taken note of your concern about our services. We have taken this up with the team and we assure you a better experience on your next visit to Swissotel Kolkata.

Thank you once again.

Best Regards,
Sanjiv Banerjee
Director of Revenue and Marketing
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 15, 2010

I was in Calcutta on Official Trip for 4 Months and Stayed in TAJ, PARK, INDISMART and eagerly waited for Swissotel to open. I Checked in the day it went LIVE. It is a great Hotel with Plush Facilities and Great Rooms. Very good Designed and has a Large Restraunt, PUB, Next to a Shopping Mall - City Center, Near to AIrport. Its a great Experience Living there...

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rajatgrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelKolkata, Manager at Swissotel Kolkata, responded to this review, November 29, 2010
Thank you for your kind comments. It is always our endeavor to provide our customers with world class hospitality and it feels great to be appreciated for the same. We hope to have you stay with us every time you visit Kolkata.

Thanking you with best regards,

Sanjiv Banerjee
Director of Revenue and Marketing
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed November 13, 2010

We were on a business trip and checked in at 7 PM and had to leave next day morning at 5 AM. Firstly, they make a nightmare of security each time we went to just take our luggage. The front desk was very curt and outright refused every request we had such as a drop to the airport in the morning or coffee in the room as we were skipping the complimentary breakfast anyway (The breakfast timings were from 6:30 and we left at 5 AM)
The only plus is that they are in the city centre mall and there are good eatouts and shopping places next door

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank artikarthik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelKolkata, Manager at Swissotel Kolkata, responded to this review, November 15, 2010
Thank you for taking the time to let us know about your experience during your stay with us. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. The concerns that you mentioned have been brought to the attention of the respective departments.

We are sorry for the inconvenience and annoyance your previous stay has caused you. Thank you again for your comments. We hope that you will give us another chance to serve you.

Best Regards,
Sanjiv Banerjee
Director of Revenue and Marketing
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed November 13, 2010

Got an opportunity to stay at Swissotel Kolkata in a recent business visit.
You can feel the Swiss Perfection and Design in all aspects of the room.
Right from the room layout to the way the lighting system is designed is unique. Have stayed in a variety of hotel chains (domestic as well as international) but this experience with Swissotel was different.
However, had a few glitches during the stay. The staff is still not fully trained. I had been booked in an executive room but they were not sure what is included in the package !
The billing was incorrect. Though breakfast and internet charges were included in room rent, they billed me for it ! Had I not been careful, i would have paid thru the nose.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kingcoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss0telK0lkata, Manager at Swissotel Kolkata, responded to this review, December 20, 2010
Dear Guest,

It was a pleasure to have you stay at Swissotel Kolkata. Thank you for taking the time to post a review about your stay. We appreciate hearing from our guests; thus helping us in our endeavor to provide world class service to all our guests.

We were delighted to know that you liked our room design and layout. However, we do understand your concerns regarding our services. Our young team has learned from this experience and we as a team have taken necessary measures to ensure such incidents do not occur ever again.

Your commments have been of great help to us and we hope to have you back with us on your next visit to Kolkata.

Best Regards,
Sanjiv Banerjee
Director of Revenue and Marketing
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
4 of 5 bubbles Reviewed October 28, 2010

costed me 5,500 per night (might be coporate offer) - amazing room
the breakfast was awesome with n numeber of varieties - ofcourse complimentary, which otherwise woudl have costed me 950 buck

its w

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srikanthkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss0telK0lkata, Manager at Swissotel Kolkata, responded to this review, November 8, 2010
Dear Mr.Srikanth,

Thank you for your kind comments. We look forward to your next visit.

Best Regards,

Sanjiv Banerjee
Director of Revenue and Marketing
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 10, 2010

We stayed at the Swissotel on October 1, 2010 for 1 night. We came in at midnight on an international flight and had to catch a domestic flight in the morning. Some points:

1. The hotel pickup was excellent. Nice car and driver.
2. Check-in very smooth and efficient.
3. Nice room (only negative - bathroom sliding door does not close fully).
4. Great breakfast buffet with excellent choices - good service.
5. Check-out with Jennifer was very smooth. We asked her if we could store our luggage for a few hours at the hotel (a week later) while we had a few hours before our international flight. Jennifer was great - said it would be no problem and she would leave a note in the system.
6. We came back on October 9th to the hotel and thanks to Jennifer's note, it was no problem to leave our luggage at the hotel while we wandered around the mall. Shantini was a great help.
7. The mall attached to the hotel is great - Crossword Bookstore, movie theaters, nice restaurants, something for everyone.
8. Great location for airport transit.
9. All in all - a great experience. Thanks Swissotel.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sak31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swiss0telK0lkata, General Manager at Swissotel Kolkata, responded to this review, October 10, 2010
Thank you for your comments on your recent stay. We look forward to welcoming you back on your next visit to Kolkata!

Best Regards,
Ronald Nilsson
General Manager
Swissotel Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Kolkata

Property: Swissotel Kolkata
Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Phone Number:
Location: India > West Bengal > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#4 Business Hotel in Kolkata (Calcutta)
#6 Luxury Hotel in Kolkata (Calcutta)
#6 Spa Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata India/Kolkata (Calcutta), Asia

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