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“Outstanding Hotel”
Review of Swissotel Kolkata

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Swissotel Kolkata
Ranked #8 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Brisbane, Australia
Level 5 Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Outstanding Hotel”
Reviewed October 8, 2013

We had an executive spa room and this was one of the nicest hotel rooms I have ever been in. The hotel organised our airport transfers and the driver was waiting and the hotel is not far from the aiport. The hotel is very secure and is a very nice hotel, breakfast service in the restaurant was outstanding. Service was also outstanding from check in. We were only supposed to overnight at this hotel but after suffering a medical emergency after breakfast and taken to hospital, needed to stay an extra night. I cant begin to tell you how distressing all of this was for myself and wife and daughter in a strange country but the service we received from Concierge Sournava Majumdar was truly exceptional. He even continued to assist us after finishing duty in his own time. I could not fault anything in this hotel and would gladly return hopefully to enjoy Kolkata more next time. Thank you again to all the wonderful staff at this hotel.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank Tezza1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It gives us great satisfaction and also is a great pleasure to learn that you had an enriching experience at the Swissotel Kolkata. We strive to maintain our hospitality service to always exceed your expectation. We are delighted to know that you enjoyed the spa and loved the buffet served for breakfast and commended well on the quality and presentation. We are proud to know that Soumava had gone the extra mile to be of service to you. Thank you once again for your appreciation. We treasure your comments and shall live up to it. We would always like to retain you as our valued guest.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata We look forward to a long lasting rewarding relationship with you and to serving you again.

With Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,504 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (231)
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Jalandhar, India
Level 6 Contributor
199 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed October 8, 2013

Swissotel Kolkata is very near to airport and adjoining a shopping mall but a bit far from downtown. The hotel staff is excellent and they are always ready to deliver. Rooms are nice, clean and comfortable. Overall my stay was comfortable and would recommend to everyone who would prefer to stay near airport.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ssamra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest

Thank you for taking some of your precious time to share your review on Trip Advisor. It was a pleasure to learn that you had an enriching experience at the Swissotel Kolkata. We strive to maintain our hospitality service to always exceed your expectation.

Swissotel Kolkata is a ‘Business Resort’ that has the efficiency of a business hotel yet the feet-up feel of a resort and customized service as its hallmark.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata and we look forward to welcome you in the near future.

With Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 7, 2013

I was there for 3 days for a conference. It's close to the airport (I actually walked from the airport to the hotel). The service is good. Young staff, polite and eager to please. Good room service and housekeeping. The rooms are comfortable. Internet was complimentary (which I like in a hotel). No issues at all.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VinayKumaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest

Thank you for taking some of your precious time to share your review on Trip Advisor. It was a pleasure to learn that you had an enriching experience at the Swissotel Kolkata. We strive to maintain our hospitality service to always exceed your expectation.

Swissotel Kolkata is a ‘Business Resort’ that has the efficiency of a business hotel yet the feet-up feel of a resort and customized service as its hallmark.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata and we look forward to welcome you in the near future.

With Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
97 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 5, 2013

I have stayed in this hotel on three ocassions, twice with my family and once for a meeting. Swissotel always made me feel at home and I enjoyed every stay. The location, ambience, rooms, food everything was perfect for me. Two good things I prefer this hotel are located very near to the airport and situated inside a trendy mall the City Center 2. In fact there is an indoor connection which allows one easy access to the mall. I had another good experience in this hotel to share while I stayed with my wife and two daughters; we were checking in after spending a vacation at Mandarmoni, were tired and hungry, so ordered for some food from room service. The unusual delay in serving the food even after a reminder made me very angry and I cancelled the order and was about to leave for the mall nearby when the Food & B Manager suddenly appeared and interuppted me. He was very apologetic for whatever happened due to a misunderstanding and he requested me not to spoil the evening for this incidence and invited us to be his guest in the restaurant for dinner where he assured he would be waiting for us. We came back from shopping and went to the restaurant where we were received by the F&B Manager and all four of us enjoyed the sumptuous signature Swiss buffet dinner complementary. The incidence touched me and speaks of the great hospitality of Swissotel.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Satyajit_Borah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest,

Thank you so much for your very kind feedback. We are truly grateful for the wonderful comments you have posted about our hotel and the services of my team members on trip advisor.

At The Swissotel Kolkata, we are committed to consistently provide you warm, efficient and discrete service and their appreciation and acknowledgement is always our greatest reward. We value your comments and are not happy untill our guests are happy.

It is our endeavour at all times to offer supreme accommodation, finest of cuisines and personalised and timely service to all our guests.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata and we look forward to welcome you in the near future.

Kind regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baden
1 review
Reviewed October 3, 2013

Excellent service. Very good food. Nice and pleasant rooms. Staff is always ready in order to fullfil your wishes and needs. Very good and safe transfer to / from the Airport. Wonderful pool and wellness area.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Jorg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest

Thank you for spending some of your precious time to share your review on Trip Advisor and also sharing your kind words about your experience at our Hotel. It gives us great satisfaction and also is a great pleasure to learn that you had an enriching experience at the Swissotel Kolkata. We strive to maintain our hospitality service to always exceed your expectation. We are delighted to know that you found our team members very obliging. You were very comfortable with the room, the infinity pool and the wellness spot. Thank you once again for your glowing comments.

Swissotel Kolkata is a ‘Business Resort’ that has the efficiency of a business hotel yet the feet-up feel of a resort and customized service as its hallmark.

We are extremely delighted to have you as an “ambassador” for The Swissotel Kolkata We look forward to a long lasting rewarding relationship with you and to serving you again.

With Warm Regards,

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
France
1 review
Reviewed October 1, 2013

Professional, patient and kindness from all the stuff especially Dilpreet k. Singh and Isha Mazumder from reservation dept. Mr. Yunus from reception he is so patient and kindness to all the request. Hotel is very clean and comfortable.


  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Khenpo Kalsang N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest,

Thank you for taking the time to review us on Trip Advisor & also for your kind words of appreciation. It was a pleasure to have you stay at Swissotel Kolkata, a ‘Business Resort’ that has the efficiency of a business hotel yet the feet-up feel of a resort and customized service as its hallmark.

Your words of appreciation and kindness for Dilpreet, Isha and Yunus will go a long way to motivate my entire team. Thank you so much for your acknowledgement and positive reception.

Look forward to welcoming you back.

Kind regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bhavnagar, India
Level 5 Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 29, 2013

It is convenient near airport. I stayed 1 nite in rains. Food joints nesrby. Price 8000 spot basic room. It has a less nosey policy mostly so good for quick getaway with lady friends. Food court is full during lunch hours. Like all french swiss hotels grt for cloth comfort _ umbrella ,iron with board. Good for airport view. Free wifi from business centre.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jayukids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, October 11, 2013
Dear Guest,

Thank you for taking the time to review us on Trip Advisor & also for your kind words of appreciation. It was a pleasure to have you stay at Swissotel Kolkata, a ‘Business Resort’ that has the efficiency of a business hotel yet the feet-up feel of a resort and customized service as its hallmark.

Look forward to welcoming you back.

Kind regards

Marco Saxer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Kolkata

Property: Swissotel Kolkata
Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#4 Business Hotel in Kolkata (Calcutta)
#7 Luxury Hotel in Kolkata (Calcutta)
#7 Spa Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata India/Kolkata (Calcutta), Asia

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