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“Best Choice of Hotel in Kolkata”
Review of Swissotel Kolkata

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Swissotel Kolkata
Ranked #9 of 221 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Kolkata
1 review
“Best Choice of Hotel in Kolkata”
Reviewed April 23, 2013

Every thing is nice in hotel. It's near a mall that easy to shopping and looking for different restaurant. The wifi signal is not strong enough, but usable. There is a espresso cafe machine in the room, you could made cafe by youself.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Kun Yi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (223)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 20, 2013

This is a nice place to stay, near the airport and having an attached mall for entertainment.

The hotel is like most of the five star hotels. The USP of this place is the attached mall, a fairly large one having a food court, restaurants and even a multiplex (unlike most malls, this one also has a pharmacy if required). One can easily spend an evening in the mall rather than being cooked up in the room.

Stayed November 2012, traveled on business
Helpful?
Thank Amit D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. I am glad you enjoyed the adjoining mall. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2013

The hotel is very nicely done, with a modern look and feel. They have used the outdoors well, giving a nice combination of concrete and nature at one go. Service was good, but the food could be better. The adjacent mall has many nice dining options though.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kavita40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

However, we are a bit disappointed that your experience with us was not very heartwarming. The food was not gratifying to your flavor. While we have handled many guests and have received numerous compliments from our guests, we recognize that there is always room for improvement. Nevertheless, we truly appreciate your views and take cognizance of the same.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gandhinagar
1 review
Reviewed April 17, 2013

It was okay experience. I found ITC better I terms of service and friendly staff.

Apart from that front staff seems bit occupied with other stuff then welcoming guest

Room service and café was nice...

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Dhara Arvind B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

It is our pleasure and our privilege to have you stay at Swissotel Kolkata recently, and we thank you for taking the time to share your constructive feedback.

We always strive towards providing our guests the ultimate experience in genuine hospitality and it seems, this time, we have fallen short of your expectations. However, we look forward to providing you with the best possible service on your next visit.

Once again we would like to express our gratitude for the encouraging and beneficial comments and look forward to the pleasure of welcoming you again with genuine heartfelt service excellence.



Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Linz, Donau Postfach
1 review
Reviewed April 9, 2013

During my stay at Swissotel, almost since 2 years I feel "like home" when I am arriving. All the nice people, professional and kind service I am reall appreciating. And up to now I did not changed the hotel. For me , near to the shopping mall and the hotel itselfs surves all my needs and wishes. Thanks a lot to the whole team! You are doing really more than your normal jjob. Its great to be in your hotel: as I mentioned "Feel like home". All the Best!!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Zijad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. It was a home away from home experience for you, we are glad we were able to make you feel comfortable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed April 8, 2013

I loved my experience in this hotel.Sat out at the infinity pool gazing at the lovely colour of the pool and water and lots of birds.It is so close to the airport with planes flying over your heads like in Gravily Point in washington DC.
The Purovel Spa is so enchanting....sent me to a different calm world and their Mojito is simply to be remembered all through my life.

Room Tip: top floor has best rooms.
See more room tips
  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FannyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. We are so delighted to know that you have enjoyed our Spa and the Pool so very much. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
124 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed April 8, 2013

Great location and very near to the Airport. Do not fret about maddening traffic and jams. Good interiors and next door to a good shopping mall which is quite active too.
Food is passable but not bad. The infinity pool at the terrace is good although small. Very comfortable and very affordable rooms. Nice and cozy! Actually, you do not feel that you are in Kolkata

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RPSKohli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco S, General Manager at Swissotel Kolkata, responded to this review, April 29, 2013
Dear Guest

Warm Greetings from Swissotel Kolkata.

Thank you for sharing your kind words about your experience at our Hotel. It gives us great satisfaction to know that your stay has been one of absolute pleasurable. From our end we consistently endeavor to provide you excellent quality, genuine hospitality, and intuitive reliability in each aspect and contribute to make your stay with us gratifying.

We assure you that on your next visit with us, you will find the accommodation even more comfortable and services, a more elaborate blend of the finest of hospitality in the two great cultures of Bengal and Swiss. We look forward to a long lasting rewarding relationship with you and to serving you again. Owning guest loyalty through their experience is of utmost importance to us.

Once again we would like to express our gratitude for the encouraging and glowing comments. The support we receive is highly appreciated and we look forward to your support always.


Marco Saxer
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Kolkata

Property: Swissotel Kolkata
Address: City Center New Town, Action Area 2D | Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700157, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kolkata (Calcutta)
#4 Romantic Hotel in Kolkata (Calcutta)
#4 Business Hotel in Kolkata (Calcutta)
#8 Spa Hotel in Kolkata (Calcutta)
#8 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:5 star — Swissotel Kolkata 5*
Number of rooms: 147
Official Description (provided by the hotel):
Swissôtel Kolkata is one of the most luxurious addresses in the city of Kolkata which offers well-appointed leisure and business facilities. Boasting an under-one-roof concept, Swissôtel Kolkata has 147 contemporary guest rooms and luxury suites with spectacular Jacuzzis, four restaurants and bars, a fitness centre, a rooftop swimming pool, and over 1261 square meters of meeting space with the largest pillarless banquet in the city. The hotel is part of a new urban development with an attached mall featuring shops, restaurants and a multiplex cinema. Located in Rajarhat beside the IT hub, the hotel offers a distinct mix of leisure and business facilities, and is noted for its unique offering of Swiss hospitality and attention to detail. The award-winning rooftop Sky Lounge is the jewel of the hotel's three restaurants and bar, offering views over the city. An in-house nightclub with resident DJ attracts hip locals and guests alike. The sumptuous breakfast buffet offers a wide range of choices to energise your day.The business centre and two meeting rooms more than cover all your business needs. Over 1000 guests can be accommodated in cocktail/reception style in Bern, the largest pillar-free banqueting facility - and a team of event planners is on hand to help you hold the perfect wedding at Swissotel Kolkata. Swissotel Kolkata's alpine-inspired Purovel Sport offers you an exclusive ambiance in which to continue your exercise routine, with a fully equipped gym and a breathtaking infinity swimming pool on the roof.The hotel has separate smoking and non-smoking floors, there is free internet throughout except in the banquet areas, and secure parking is also available for your vehicle during your stay. ... more   less 
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Also Known As:
Swissotel Kolkata Hotel Kolkata (Calcutta)
Swissotel Kolkata India/Kolkata (Calcutta), Asia

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