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“Amazing Experience”

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Kenilworth Hotel, Kolkata
Ranked #18 of 219 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Amazing Experience”
Reviewed May 10, 2014

Though the Hotel is a 4 star property the services offered is as good as a Five Star Hotel. Excelent staff and service standards. The food at the dinner buffet was very good with a good variety and presentation. Though the breakfast buffet starts at 7 pm they are even willing to arrange for breakfast before 7 am if you have to leave for some work.

Room Tip: The room I got didnt have agoood view. however I was a business traveller and didnt spend much time...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChetanChandhok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, May 12, 2014
Dear Guest,

We thank you for staying at Kenilworth Hotel, Kolkata and sharing your experience on TripAdvisor.

Located in the heart of the city, Kenilworth Hotel, Kolkata offers a perfect blend of contemporary amenities and friendly service, making it a preferred choice amongst leisure and business travellers. We are glad that your stay at our hotel surpassed your expectations and are happy to know that you were happy with the service and facilities provided to you. We would love to appoint you with a room with stunning views of the city during your next visit.

We have also shared your views about the breakfast spread with our team in the kitchen and this shall motivate them to continue performing to the best of their abilities.

We look forward to welcoming you with same spirit on your next visit.

Best Regards,
The Management,
Kenilworth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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559 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
Kolkata (Calcutta), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 2, 2014 via mobile

Lot more is expected from a Hotel of this standard, service is little laid back and quality of rooms are not at per with current market standard, while leaving I had left a note on with Hotel manager, hope to see some improvement next time.

Stayed March 2014, traveled on business
Helpful?
2 Thank Joshuane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, May 3, 2014
Dear Guest,

Thank you for choosing to stay with us and sharing your experience.

It was a pleasure to host your stay in Kolkata, but we regret that our hospitality was not up to your expectation. The areas mentioned by you that needed improvement have been duly noted by us and we will make the necessary changes wherever required to ensure that our guests have a completely satisfying stay. You are a valued guest to us and your disappointment is a great matter of concern for us. We hope this experience would not deter you from visiting us again and you would give us another chance to provide much better services.

We look forward to your next visit soon.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 22, 2014

Have stayed at this beautiful hotel often for business purposes and quite sadly noticed that the quality and service levels are no longer a match with the standards they had even 7-8 years back.Wish there is a change for the better or else competition will make it bite the dust.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebPunya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, April 24, 2014
Dear Guest,

It was a pleasure to have you stay with us and we thank you for sharing your feedback.

Complete guest satisfaction has always been our motto and we have been working sincerely towards it since our establishment. However, it is disheartening to know that you found a downfall in our service standards. We regret that your stay with us was not up to your expectation this time. It is a great matter of concern for us and we will look into the matter to ensure that necessary steps are taken so that our guests do not leave disappointed.

Hope this experience would not deter you from visiting us again and you would give us another chance to provide much better services on your next visit in the near future.

We look forward to welcoming you back soon.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 16, 2014

initially the first day i complained to the front office manager Mr Malcolm regards lukewarm response from the room service during the night time when its required ....the things changes rapidly...a unconditional apology comes from the top management side, more over a drastic changes changes taken place " the face over we can feel everywhere" .....the property is excellent more than our expectations and the money we paying ....

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank santhoshch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2014

Kenilworth has lost its past glory and is no where close to what it was 10 years back . Its location off Theatre road is the only positive . The rooms are old looks worn out and the general feel is that the staffs are laid back . Not friendly and no value for money .

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelperfect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, April 11, 2014
Dear Guest,

We thank you for staying at our hotel in Kolkata and reviewing it on this forum.

Kindly accept my sincere apologies for not being able to meet your expectations. While it is our constant endeavour to provide our guests with exceptional standards of products and services, we seem to have not been able to achieve the same in this case. Your feedback regarding our facilities has been noted down and will be looked into.

I am sure you will experience a difference on your next visit to Kolkata.

Best Regards
The Management,
Kenilworth Hotel, Kolkata
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Milan, Italy
Level Contributor
3 reviews
3 hotel reviews
Reviewed April 6, 2014

India isn't easy and accommodations are usually lacking in many things specially in maintenance. Still this is not the case with the Kenilworth hotel in Kolkata, the hotel is just perfect, with an excellent location therefore many sites can be visited within walking distance. The rooms are really nice, perfectly up-kept (even the walls are well painted and not stained, also the sheets and the towels.... travelers in India know what I'm talking about), nicely furnished, with just anything you can need and peaceful colors and decorations plus small details like.... plugs that work!
The staff is most friendly and you can feel it's a happy staff that cooperates with you if they haven't already anticipated your needs. This is valid for everyone there: from the porters and driver to the managers, passing by the travel desk and going through the chef and his team to the hotel's cashier, also the room cleaning personnel.
The food is great and healthy, the breakfast buffet is very complete and good. The restaurant views a nice and calm green loan and garden and once their Indian restaurant will reopen on April 15 it will be a great positive surprise for all.
This hotel made my stay in Kolkata just great, with a desire to return and stay there again. I highly recommend it. I just don't have anything to criticize from this hotel, only positive things. Just go for it! Jenny Sugar.

Room Tip: Just ask for the type of room and the bed and the floor you want and they listen to you, incredible...
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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JENNY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, April 11, 2014
Dear Guest,

Thank you for choosing Kenilworth Hotel as your hospitality partner on your visit to the city of Kolkata.

It is heartening to know of your pleasurable experiences in the duration of your stay with us. Your appreciations of our service and many facilities have been conveyed to the team and they are bustling in happiness to have served you in a manner that has exceeded your expectations and to have taken care of your needs throughout your stay.

Our convenient location indeed makes us a preferred choice of accommodation for business and leisure travelers alike and we thank you for your words of appreciation for the food menu.
It was a pleasure to serve you at our facility and look forward to doing so again in the near future

Best Regards
The Management,
Kenilworth Hotel, Kolkata
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
Reviewed April 1, 2014

I stayed in this hotel for three nights (27th to 30th March, 2014); it is a very nice experience; food is good; especially the breakfast; prompt room service. I'll recommend others to stay. have a nice stay.

Room Tip: all rooms are good
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mala1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, April 2, 2014
Dear Guest,

It was pleasing to have you with us on your recent visit to Kolkata.
Giving away our valuable guests wonderful experiences to take home from the ‘City of Joy’ is our motto and we are glad that we were successful in this endeavour. Your pleasant stay with us is a delight for us to know. Moreover, it is good to hear that you found our breakfast exceptional and other meals up to your expectations.

We would wait eagerly to give you many more memorable experiences to take home on your next visit in the near future.

Best Regards,
The Management,
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenilworth Hotel, Kolkata

Property: Kenilworth Hotel, Kolkata
Address: 1 Little Russel Street, Kolkata (Calcutta) 700071, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Kolkata (Calcutta)
#8 Business Hotel in Kolkata (Calcutta)
#13 Spa Hotel in Kolkata (Calcutta)
#16 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenilworth Hotel, Kolkata 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Kenilworth Kolkata is a 4-star luxury hotel located in the heart of the city. This family managed hotel goes back to the grand days of British Raj and, to this day, has an unmistakable colonial look and feel to it. The hotel comprises of exclusively decorated rooms and suites fully equipped with modern amenities. The in-house restaurants and banquet services cater to all tastes with their delectable range of local and international cuisines. The Big Ben relives the colonial days of Kolkata and is the city's only authentic British bar. Enjoy princely ambiance at the Marble Room serving traditional Indian fare. While Aromas is the hotel's multi-cuisine coffee shop. The hotel also has a host of energizing spa and salon facilities. ... more   less 
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Also Known As:
Kenilworth Hotel, Kolkata Hotel Kolkata (Calcutta)
Kenilworth Hotel, Kolkata India/Kolkata (Calcutta), Asia

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