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“Fabulous hotel made so with wonderful staff”

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Kenilworth Hotel, Kolkata
Ranked #18 of 224 Hotels in Kolkata (Calcutta)
Certificate of Excellence
Sydney, Australia
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fabulous hotel made so with wonderful staff”
Reviewed November 19, 2012

We stayed for 9nights with our 18month old and we had a great experience. The staff were excellent and extremely accomodating to our particular needs with a toddler. Definitely stay here again. Breakfast was great, room service and the spa was very good too.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeanetteRuby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, November 20, 2012
Dear Guest,

We thank you for choosing Kenilworth Hotel, Kolkata. We are delighted to learn that you found the property perfect and had a memorable stay experience. It is a pleasure to learn that you found our staff cordial. The staff at the hotel works round the clock to offer the best in hospitality. It feels great to receive your acknowledgement about the room service, breakfast and recreational avenues.

Thank you for your custom and we look forward to hosting you again.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
Bengaluru, India
Level 4 Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 16, 2012

god hotel.room size is ok for a single person.staff needs training.was there for a night...........breakfast was ok......rooms on higher floor has better view of the city......................................

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank deepaheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, November 17, 2012
Dear Guest,

Thank you for choosing to stay with us.

It is a pleasure to note that you had a pleasant time with us. Centrally located, we offer a range of amenities to suit the itinerary of leisure, business and transit travelers. We have noted your feedback about the staff, thanks for sharing your inputs.

We hope to welcome you again to the property on your next trip to the City of Joy.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siliguri ,west bengal
Level 5 Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 7, 2012

Rooms were really small.....Very poor customer service......housekeeping doesnt pick up the phone at night.....they dont know how to handle customer......ver very bad service....i was late by 5 mins for the breakfast ,,they rudely said no.....while others were still enjoying the buffet....i ordered in room breakfast but thy didnt send half of the items.....disgusting.......very very poor service.......

Room Tip: No swimming pool at all in the kolkata property as informed by the manager.......there are no good r...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mr_guide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, November 14, 2012
Dear Guest,

Thank you for choosing Kenilworth Hotel, Kolkata during your recent visit to the city and sharing your valuable feedback. We regret that your experience with us was less than perfect.

We pride ourselves in our world class service delivery and hospitality we offer to our guests and hence have taken your comments with utmost seriousness. We assure you that we will investigate the turn of events and take appropriate actions, if applicable.

We hope this one off instance will not deter you in future from experiencing our top notch services for which we are known for, testimony to which can be found in the numerous guest reviews here on TripAdvisor praising our hospitality standards.

We look forward to welcoming you again.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, UK
Level 6 Contributor
121 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed November 6, 2012

A good hotel well up to 4 star standard. I had booked through the Internet and on arrival was upgraded to "a better room". This took about ten minutes but the room, of medium size, was very nice and very well equipped. The young men at reception seemed to get a bit flustered but a young woman receptionist quickly sorted out anything and everything. The hotel runs well, the restaurant's food was very good and the staff are polite, friendly and helpful. It is well situated for the average tourist. It's not the cheapest place around but its good if you can afford it.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wulfruna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, November 8, 2012
Dear Guest,

Thank you for sharing your stay experience with us on this prestigious platform. We are happy to learn that you found our services efficient and friendly. It inspires us to learn that our amenities were at par with your expectations.

At Kenilworth Hotel, Kolkata, we focus on making the stay of our guests comfortable with a blend of modern amenities and traditional hospitality. Once again, thank you for your feedback and we will look forward to serving you on your next trip to Kolkata.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed November 6, 2012

Stayed for about a couple of days... overall a nice hotel. Up to the standards. Rooms are clean. Bed comfortable for a nice sleep. Service was also good. Was not that happy with the food (I'm a pure veggie) ... found a little expensive too

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ravi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, November 6, 2012
Dear Guest,

Thank you for sharing your experience on this public platform. We are happy to learn that we were able to provide you with influential accomodation and friendly customer service. Our property includes exclusively decorated rooms combined with well dedicated customer service and mesmerizing dining facilities.

We appreciate the details you have highlighted through this review. Your suggestions help us to make your vacation more interesting and enjoyable while you are at Kenilworth Hotel Kolkata.

We hope you’ll consider us on your next visit to Kolkata.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benalla
Level 6 Contributor
104 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed November 5, 2012

We bought a group of 7 with us this time. All members were most impressed with:all aspects of the hotel. The service from staff was outstanding. They went out of their way to make us feel welcome, including making provision for extended hours to fit in with flights at awkward times. Quick and efficient service was provided when the use of wi-fi needed assistance.
The rooms were well appointed and clean. We enjoyed having rooms that overlooked the garden. Rooms were free of noise.
The food was excellent with plenty of variety. As a visitor to India it was much appreciated to have food labeled so we could take advantage of the excellent flavours. A good selection of fruit was also provided. We made use of the travel advisory service which was well placed inside the front door. We loved being close to such good shopping venues.
One suggestion: free wi-fi.

Room Tip: Choose a room that overlooks the garden, for a pleasant outlook
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matisse08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenilworthKolkata, Management at Kenilworth Hotel, Kolkata, responded to this review, November 6, 2012
Dear Guest,

We thank the entire group for visiting Kenilworth Hotel Kolkata. We are much elated to know that you enjoyed your stay. Our rooms and suites are targeted towards providing awe-inspiring luxury to our guests. Thank you once again for mentioning the food at our multi-cuisine restaurant. It has been recognized a prodigious number of times for expressing culture through cuisine.

We appreciate the details in your review. As a matter of fact, your words have incorporated a new zeal in us to exceed your expectations time and again.

Looking forward to hosting you on all your future visits to Kolkata.

Best Regards,
The Management
Kenilworth Hotel, Kolkata
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kenilworth Hotel, Kolkata

Property: Kenilworth Hotel, Kolkata
Address: 1 Little Russel Street, Kolkata (Calcutta) 700071, India
Phone Number:
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Kolkata (Calcutta)
#8 Business Hotel in Kolkata (Calcutta)
#13 Spa Hotel in Kolkata (Calcutta)
#16 Luxury Hotel in Kolkata (Calcutta)
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenilworth Hotel, Kolkata 4*
Number of rooms: 101
Official Description (provided by the hotel):
The Kenilworth Kolkata is a 4-star luxury hotel located in the heart of the city. This family managed hotel goes back to the grand days of British Raj and, to this day, has an unmistakable colonial look and feel to it. The hotel comprises of exclusively decorated rooms and suites fully equipped with modern amenities. The in-house restaurants and banquet services cater to all tastes with their delectable range of local and international cuisines. The Big Ben relives the colonial days of Kolkata and is the city's only authentic British bar. Enjoy princely ambiance at the Marble Room serving traditional Indian fare. While Aromas is the hotel's multi-cuisine coffee shop. The hotel also has a host of energizing spa and salon facilities. ... more   less 
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Also Known As:
Kenilworth Hotel, Kolkata Hotel Kolkata (Calcutta)
Kenilworth Hotel, Kolkata India/Kolkata (Calcutta), Asia

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