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“The best hotel with the best customer attention”
Review of Park Prime Kolkata

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Park Prime Kolkata
Ranked #116 of 224 Hotels in Kolkata (Calcutta)
Reviewed December 27, 2009

My family just loved this hotel. Staff was so friendly and helpful. We took a cab from the airport. We had a beautiful room 506, tastefully designed and have appropriate lighting. My son was in a room that even had a Bose music system and a DVD player. The hotel has a collection of DVD's which you can select from their library completely free of cost. Rooms were clean, bathrooms well designed. The glass panel on the walls is a unique design, towels were huge and soft! I wish there was a hair dryer too. But we got one when requested with the maid services. The minibar had enough room to put in our own water and soda, a huge plus for us. The closets were large but they did lack some drawer space, which is my only complaint and there were shelves so it really wasn't a problem. The room was most tasteful. Breakfast had me at the stunning fresh fruit display with apples, grapes, pears, strawberries, pine apples, mangoes etc., but in addition to that, there was an abundance of food, freshly baked bread, fresh squeezed orange juice and pine apple juice (as the waiter explained the dishes). Coffee was good and one could suggest your liking to the cooks who are behind the instant food counters. It didn't matter if you arrived early or late, there was always plenty of food. There were lots of tables to eat at, including those in their designer gazebos, which made for a perfect setting. The hotel is well located right in the down town. We walked up the street to where all the restaurants and shops are - some fancier than others. We bought an item and sadly, most stores do not ship, but the experience at the post office was ever so educational. (Don't know if we will ever get it though.) I highly recommend this hotel (best we stayed with the best customer attention).
The hotel lacks a pool and a fitness centre. However there was a note from the hotel manager that these facilities shall be ready in the next couple of months.

  • Stayed: November 2009, traveled on business
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8  Thank OClittlemo0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review. We are pleased to know that you indeed experienced a good time at our hotel. We promise you that we shall always live up to your expectations. We are indeed very glad to learn that you were happy with our Gourmet restaurant and services.

As indicated in your review, we shall keep you posted once our Swimming Pool and our Fitness Studio are completed.

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.

Thanking you,

General Manager
Chrome Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 - 405 of 426 reviews

Reviewed December 26, 2009

Stayed here for the 6th time in this year in this lovely hotel..and I should admit that my stay was as pleasant as always. The property is very intimate which brings me back here again and again.

Rooms are modern, well designed, comfy beds, good bathrooms although the shower area is a bit too small.

Breakfast spead is superb, served at their restaurant. Restaurant staff are very attentive and one interesting factor is that they remember my preferences from my earlier stay !! Three cheers to the restuaurant team.

I tried room service and that was prompt as always. The fresh orchid flower stalk on your food tray looks nice. the waiters are always pleasant. Room Cleaning boys do their best to keep the room in the best outfit.

I am also impressed by the response time of the management to your queries. When I first stayed here, I had some problems with the food (too spicy) and did leave my written comments while I checked out. Did not expect anyone to bother much on this remark. To my surprise, I got a call the next day from the executive chef of the hotel. Well, atleast someone has taken pain to look into the feedbacks. It did not stop there, I also received a email from the hotel manager and his personal assurance. I am now fully convinced that the management of this hotel is serious about their business. The promise is still now not broken and I always receive the best of the services at Chrome hotel and with no hesitation I could recommend this hotel to anyone.

Cheers!

  • Stayed: November 2009, traveled on business
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7  Thank Henry-yn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review and your valuable continued support. We are pleased to know that you indeed experienced a good time at our hotel. We promise you that we shall always live up to your expectations.

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.

Thanking you,

General Manager
Chrome Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2009

Chrome was convenient and nice,except that its a work in progress.The front desk needs improvement,as does the free wifi which doesn't reach the upper floors.The rooms are neat and comfortable and each room is supposed to be different.
If the Hotel Lobby and check in staff improve it will be a great hotel.
Will I stay in this hotel again?Yes!

  • Stayed: June 2009, traveled on business
    • Value
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8  Thank SingaporeMahesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review. We are pleased to know that you indeed experienced a good time at our hotel. We promise you that we shall always live up to your expectations. We have taken note of your suggestions and we assure you that all efforts shall be put in to ensure corrective actions.

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.

Thanking you,

General Manager
Chrome Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2009

The room was good. But earlier we were getting this hotel room for 3,500Rs. Due to some conference in Kolkata during 2nd week of December, the hotel charged us bomb- to the tune of 5,500 Rs. per night. They took a lot of time for check in. The staff was not trained and was cribbing. The only good part was the breakfast spread. The staff was courteous and spread was goo there.

  • Stayed: December 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank varshasave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review.

We sincerely thank you for your valuable feedback. We appreciate hearing from our guests, as it is only through feedback and suggestions like this, that we can enhance our services to meet the expectations of our esteemed guests.

We are a award winning upscale and exclusive business hotel. The rate mentioned in your review was just a pre-opening tariff of our hotel and was valid only for a few months. Your suggestions in regard to the front desk are well received and we assure you that all efforts shall be put in to ensure corrective actions are taken.

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.

Thanking you,

General Manager
Chrome Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 24, 2009

We stumbled upon this hotel serendipitously. Our original plans called for our last night of vacation to be in Kolkata in a over rated hotel. However, in the end,when we arrived at this hotel we were turned away because the hotel was sold out and the only option was to stay at a suite with 4 times the price. We found this very rude from the personnel of this Five Star hotel. Anyway, we decided to try our luck to drive around and see if we can find a better option.

We had passed the Chrome hotel a couple of times during the trip to our previous hotel and the colorful building will not skip your attention.So we decided to just drive into this hotel and see if we could get a last minute deal across the desk. Since we normally stay at only upscale hotels, the first impression of this hotel was indeed great.

Well, when we arrived, I was completely blown away by well designed lobby with attentive staff with always smiling faces and ready to help. The staff behind the reception could have noticed the tired look on our faces... with no hesitation the sweet lady offered us a cold and refreshing drink. How thoughtful of the hotel staff !!!!! Check in process was smooth. A lady escorted us to our room and she even checked our reading preferences. I have seen in other hotels that either you are escorted to the room by a hotel porter. But here at Chrome hotel, there are dedicated people to show you the way to your room. Three cheers to the management for this wonderful thought. Very much personalized.

Obvious care and artistry had gone into the architecture and furnishings of this hotel. I'd never seen such lovely hotel furniture and fixtures--the lovely bathroom, the large window door etc..
The restaurant was also very good although pricey. The buffet breakfast was super as well.

The staff went out of its way to help us out. They win the "best hotel staff" award of the trip.

My husband and I agreed that next time we come to Kolkata, we would surely use this hotel.

  • Stayed: November 2009, traveled on business
    • Value
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    • Rooms
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6  Thank Richard-Brn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review. We are pleased to know that you indeed experienced a good time at our hotel. We promise you that we shall always live up to your expectations. Thank you so much for your kind compliments on our staff "best hotel staff award of the trip".

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.
Thanking you,

General Manager
Chrome Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2009

The Chrome is a new hotel and has some very interesting features.
The rooms are nice, bright and clean, the staff very helpful.
The hotel doesn't yet have a full alchohol license though and is not allowed to have alcholic drinks in the mini-bars. The way round this is simply to have a few bottles of beer delivered to the room and stock the fridge yourself :)
The 1st floor restaurant (also used for breakfast) is excellent.
The 7th floor lounge is not open yet, neither is the spa. Hopefully they will be open early next year when I plan to return.

  • Stayed: December 2009, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
5  Thank James_D_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review. We are pleased to know that you indeed experienced a good time at our hotel.

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.

Thanking you,

General Manager
Chrome Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2009

I stayed here for a night while hopping in cal. This brings life on a rather dull and boring AJC Bose road. You can easily spot it as a structure with a lot of lights after a long drive after building some of which the British have left us.

Its quite welcoming and different from the standard five stars. The staff are genuinely nice. When you walk into the rooms you cannot find the room numbers. You gotto look down to see which room you are staying in, which is again different. The loos are what I liked the most. It had test tubes all over. From the pot you have a direct view to the plasma if you remove the curtains.

There is a nice couch in the corner and a decently done work desk. You dont have to bother looking at where to call for what, just dial an option called 'anything.' It has a library which is stocked with some good stuff you might wanna check while you are staying here.

They call one of their food places , khana sutra. It is elegantly done and the food is great.
I guess over all it would make a great stay.

Saurabh

  • Stayed: November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Saurabhmaskara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Chrome, General Manager at Park Prime Kolkata, responded to this reviewResponded January 1, 2010

Dear Guest,

Thank you for your kind review. We are pleased to know that you indeed experienced a good time at our hotel.

Looking forward to welcome you back at The CHROME, Kolkata and provide you with the same experience you have come to expect from us.

Thanking you,

General Manager
Chrome Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Prime Kolkata

Address: 226 A.J.C. Bose Road, Kolkata (Calcutta) 700020, India (Formerly The Chrome Hotel)
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Kolkata (Calcutta)
#30 Luxury Hotel in Kolkata (Calcutta)
Price Range: $58 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Park Prime Kolkata 4.5*
Number of rooms: 63
Official Description (provided by the hotel):
India's first hip hotel with 63 designer rooms. Centrally located. Facilities include 24-hour coffee shop, specialty restaurant serving haute cuisines, lounge bar, swimming pool, executive boardroom with high speed internet connection. ... more   less 
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Also Known As:
Park Prime Kolkata India/Kolkata (Calcutta), Asia

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