We were looking forward to our 5 night stay at this new 'luxury' hotel, the first of its type in Kolkata, but unfortunately it was a disaster from start to finish. It's an impressive building, the lobby looks amazing as you arrive, but for me the hotel was all about style and not about the guest experience.
The rooms werent clean when we arrived, bedsheets looked grubby and housekeeping had to re-clean them and change the beds while we were out for dinner. Despite this the new bedlinen was still torn and frayed. The bathrooms are tiny and grubby. Nothing was well maintained even though the hotel is only three years old. The towel rail broke on the first night. The luggage rack wasnt big enough for a standard size suitcase (why?) and the wardrobe not tall enough to hang anything longer than a shirt (strange for a luxury hotel). Don't expect to be able to hang up a dress. The desk was too small to really do any work on, and there are so many lights you spend a lot of time flicking a lot of switches.
The hotel is literally metres from a big busy flyover and there is no double glazing - so it is VERY noisy. It does not allow for a good nights sleep. Housekeeping were vacuuming loudly outside the room at 7.30 am. The hotel website raves about the beds but really they are just standard matresses and nothing special.
The breakfast is ok, there is a chef doing hot orders but it doesnt compare to other 4 and 5* hotels I've stayed in all over India. Restarant staff were attentive but the little touches were lacking - wilted and dead flowers in vases, frayed and grubby napkins, stains on the table cloths, exposed wires hanging over the hot buffet heaters.
There were a few positives, the staff were helpful and friendly, (mostly it seems they were embarassed about our experience), there was free wi-fi, the power shower was very good and the electric blinds were quite nice.
But overall it was one thing after another and we had to speak to the duty managers every day about some new problem or other. The drawbacks of the hotel may not be obvious for a short stay so it might be ok for a night - but only if you don't mind two star guest house experience at 5* prices.
I really expected more from a small luxury hotel of the world.
- Official Description (provided by the hotel):
- India's first hip hotel with 63 designer rooms. Centrally located. Facilities include 24-hour coffee shop, specialty restaurant serving haute cuisines, lounge bar, swimming pool, executive boardroom with high speed internet connection. ... more less
- Reservation Options:
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- Also Known As:
- Park Prime Kolkata India/Kolkata (Calcutta), Asia