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“Most Pathetic hotel ever seen”
Review of Hotel Oriental

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Hotel Oriental
Ranked #171 of 224 Hotels in Kolkata (Calcutta)
Reviewed May 7, 2013

Hope tripadvisor would have an option for providing not even a single star..Let me first talk about the area where hotel is situated..Its in central kolkatta which is quite near to park street which is a positive point.

Rooms : Rooms are dirty, shabby full of rats & cockroaches..infact you would find leakage in bathrooms.The hotel staff is more interested in taking tips rather than helping you for every work.

Food : There is no in-house restaurant; However upon your request & additional tip; Hotel staff could bring it from nearby restaurant; however you would not even feel like to eating after you see the serving plate with a human hair stick to it.

I understand being a 1 star hotel with a price tag of Rs 1100 (Approx 21 USD) , you cant expect great services in kolkatta ; however I would recommended other traveller to shell out another Rs 200 (Approx 4 USD) to get a better hotel such as Camac street or in mirza galib street which comes with a clean room and Air conditioning too.

Please Note : Some sites such a expedia & makemytrip shows wifi service available in this hotel , but to my bad luck there is nothing such service.

  • Stayed: November 2012, traveled solo
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Thank Sanexplorer666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
metmer, Director of Sales at Hotel Oriental, responded to this reviewResponded May 10, 2013

We have failed to locate any guest from Pune by name 'Sanjiv' in our current records .

His allegation that hotel has rats & cockroaches & rooms are dirty is quite baffling to us .

We would be happy if guest can provide details of his alleged stay so that we can investigate .

We guarantee him full refund if he can show any rodent or cockroach in our room .

Moreover , we cannot take any liability for quality of food outsourced .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (62)
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19 - 25 of 62 reviews

Reviewed April 24, 2013

We booked the oriental hotel for three nights. After a long days travel we arrived later in the evening to find the hotel closed! After knocking on all the doors, the two of us (2, 22 year old girls), had to walk around the streets of Kolkata alone at 1 am looking for a hotel that could have us for the night. During that time we were approached by 5 men who took all of our money.

The next morning we went to the hotel to ask for our money back, and not only were they rude and unsympathetic but told us they had given our room away anyways! So even if we were let in at 12 am there wasn't a room for us. In the end we were still charged for the night. The owner, an older man, raised his voice and was extremely rude to us. Please don't stay here! They ruined our Kolkata experience.

  • Stayed: April 2013
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2  Thank sweetheartmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
metmer, Director of Sales at Hotel Oriental, responded to this reviewResponded April 26, 2013

Guest' s Terrifying experience has been OUTSIDE the premises of the hotel .
For safety & security of guests , the main gate of the building is closed after 12.30 am . This is normal practice of most small budget hotels .
Guests checking in late inform beforehand & also ought to carry reception phone number available on booking site .
To extend courtesy & be sympathetic to the guest , the lady hotel receptionist , who is a young polite girl , conveyed to the aggrieved guest that the booking Travelpartner will be advised to give FULL REFUND .
The management will revisit the system & devise ways to overcome this problem of nightly check- in.

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Reviewed April 23, 2013

I always prefer this hotel in Kolkata because it's central location and near to new market area with good hospitality and cleanliness of the room and price factor. A++++ Hotel in every aspect. Keep it up.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Cleartrip
Thank Sanjaya Kumar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

I was here for three separate stays in January 2013. My reaction to this hotel: On my first visit I was rather shocked, the second time less so, and by the third time was pretty used to it. I gave it an 'average' rating given the low price, but if price were not a consideration, I would give it a rating of 'poor'.

Location is very central, near Sudder Street and New Market, but the hotel is not well known to taxi drivers at the airport, so be sure to print out detailed maps and have them with you, and to pronounce the street name to the driver as 'MARkwiss' Street. Marquis St.is very busy from 6 or 7am to midnight or later, and all of that noise works its way into the hotel rooms, so be prepared for noise! (The noisiest rooms are numbers 152-158, which face the street).

Hotel is not well signed. Reception is down an alley off of Marquis St., then up stairs past a parking area for motorcycles. Not a particularly inviting entrance, especially at night. The manager, Mr. Singh, is rather gruff, but don't take it personally as he is that way to everyone. Typical bureaucratic Indian checkin - they want to know everything about you except your blood type and they make you write it all down in a huge book. If you don't want to give up your passport for them to make photocopies of it (which will take at least 30 minutes), bring a copy with you.

The hotel has some rooms on the reception floor and some on the floor two flights above the reception, accessible by lift. (Note that the lift does not go to the street level, so you will have to lug your bags up a flight of stairs to the reception). The advantage of the rooms on the reception floor is that they are away from the street, but the disadvantage is that there is more hall noise with staff coming and going, and there are windows in the wall between the room and the hallway which let light from the hallway into the room at night. Also the hallways on the reception floor are pretty grungy. The hallways for the upstairs rooms are much cleaner. All rooms are rather small - very little free space and no closet - and are pretty grungy. Rooms were swept clean prior to arrival, but had many years of ground in dirt, grime, fingerprints, etc. Beds had hard, thin mattresses. Sheets and pillow cases appeared to be fresh, but blankets definitely needed laundering. Toilets are western style and toilet paper is provided. Hot water via geyser for cat baths (no shower or tub). Bring your own toiletries. You may have to ask for a towel at reception as they seem to have a shortage of them. The geyser and the air conditioner operate off of the same electrical circuit, so you can operate one or the other but not both at the same time. There is a ceiling fan also. There is only one electrical outlet in the room, which the TV is connected to. No room service (but many restaurants and street food nearby) and no WIFI (internet cafe is down the block and opens at around 10am). There is a terrace on the upper floor with some tables and chairs and a nice view of the area.

Rooms are either one king bed or two twin beds. Despite the impression at booking sites that you can reserve a particular room type, this is not the case.

In summary, this place provides one star accommodations at a one star price and it has a great central location. Cleanliness, comfort and hospitality could all be much improved, but what do you expect for $18 a night in Kolkata?

Room Tip: Room 159 is larger than most and is a little quieter than those facing Marquis St.
  • Stayed: January 2013, traveled with friends
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2  Thank hrza04a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

We chose this hotel still after reading all the reviews just purely because of price & location. For some reason budget Hotel prices in Kolkata appear to be double of most in other parts of India, therefore the fact that you pay more for a hotel under parr is quite annoying. As many have mentioned some of the reception staff are not friendly, having said that we were already pre warned and knew what to expect. The bathroom was grim, filthy sink & toilet seat, also had ants. Sleep was poor, thin mattresses, noise from corridors as walls so thin & two high windows over the beds letting light in from corridor. The positives of the hotel are location...we were able to walk to The Marion, Victoria Memorial, St Paul's Cathedral, and plenty of places to eat nearby. As long as you know what to expect when you are booking this hotel it is bearable for the location.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Cleartrip
1  Thank SamJayne59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

You get what you pay for, the staff is helpful and friendly.
It was a little difficult to find because the main entrance is on a first floor on the side of the building (wich looks terrible on the outside) but the location is great with awesome street food.



  • Stayed: January 2013, traveled solo
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Review collected in partnership with Cleartrip
Thank nanooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

I never had such a bad unfriendly welcome in a hotel in over 45 years of travel.... please don't go there, there are lots of hotels in Calcutta! There are plenty of choices and travellers deserve more than poor attitude, unprofessional atmosphere and shoddy rooms.
I checked out after half an hour, even though I had paid in full for 4 nights accommodation and I am not a fussy traveller. Please look at my other reviews and avoid Oriental Kolkata!

  • Stayed: January 2013, traveled solo
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6  Thank Edelweiss_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Oriental

Address: 9A Marquis Street, Kolkata (Calcutta) 700016, India
Location: India > West Bengal > Kolkata District > Kolkata (Calcutta)
Amenities:
Room Service
Hotel Style:
Ranked #171 of 224 Hotels in Kolkata (Calcutta)
Price Range: $14 - $15 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Oriental 2*
Number of rooms: 69
Also Known As:
Hotel Oriental India/Kolkata (Calcutta), Asia

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