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“Very Good,Very Humble staff,very Clean and nice atmosphere”

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Central Heritage Resort and Spa, Darjeeling
Ranked #18 of 98 Hotels in Darjeeling
Sambalpur, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very Good,Very Humble staff,very Clean and nice atmosphere”
Reviewed May 15, 2014

Overall very nice and very good with a very gentle,well behaved,cooperative staff.
Room is very nice and clean and maintained through out our stay.
As there is always scope to improvement.My suggestion to Hotel management regarding extra bed
to make it a single piece mattress(not two pieces joined together) and to add some more varieties on vegetarian dishes particularly on Dinner.
Overall was nice.
Keep it up.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotasaroj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, May 19, 2014
Dear Guest,
Thank you for staying with us and for being kind enough to write here. The team is really happy to hear such praises about their personalities. We will look look into the extra beds bit right away.
Thank you once again.
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Mumbai (Bombay), India
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 15, 2014

This hotel was once a part of the Welcomgroup's Fortune chain of hotels....that is history now...they continue to flaunt it though.

Brilliant location - right in the heartb of the city - stone throw from the mall road....close to most of the star attractions....But it ends there.

Service is pathetic.....housekeeping is absent.... Staff is least concerned about guest needs.

We stayed here for 5 days....and had to be firm and even scream and shout on one occasion to be heard.

Food quality is also below par...

All in all totally avoidable.

Room Tip: If you are forces to stay here...chose the new block and not the old block...the reception is in the...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSunir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, May 19, 2014
Dear Guest,
I am really sorry to read about your stay and will follow up with the team about what went wrong.
Our Hotel, is over 100 years old, we had collaborated with ITC for about 12 years in between which ended in the year 2012. We have removed the Fortune Tag from all places and are now happy to have an identity of our own.
Just for your information, the Reception, is in the Heritage Block.
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Travelers are raving about these Darjeeling hotels

New Delhi, India
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2014

We stayed there for 3 days in Feb and the stay was a disaster.

1) We booked a club room so we could have a fire place but we needed to pay for wood every night. And it wasn't cheap!

2) Food in the hotel was tasty but very very expensive. We found good food at less than half the price 5-10 mins away (walk).

3) The worst part was the hot water. It was hardly available and the little time that it was, it was dark brown in color. Please see the attached photo (bucket of hot water that is brown in color)! I was told it was a problem with the downstairs room since there was a problem with the pipes. When asked to be moved to a different room the answer was - you booked a club room and only this is the available club room!

Will never ever return to this hotel and I will not recommend it to anyone. STAY AWAY!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adi0891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, May 19, 2014
Dear Guest,
I am sorry that you feel so badly about your stay with us.
I am very surprised at the photograph myself.
We cannot give a complimentary fireplace service, since we have outsourced it too.

Club Rooms are above Standard rooms, so I guess the staff could not shift you to a standard room since all the other club rooms were occupied.
Yes, we will definitely be more expensive than other Fast foods, since our costs are much higher.
We have a Fast food just behind the hotel complex too which offers cheap food too.
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Kolkata (Calcutta), India
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 12, 2014

On business trip I had booked my wife into this hotel thinking that certain basic standards could be expected since it had been taken over by the Taj group onder their budget category. - the Fourtune chain. The booking was last minute and made through Makemytrip.
The room given to her was tatty and the furniture appeared to have been picked up at a garage sale! Arriving at night after a long haul from Bagdogra she asked for a sandwich which they said could not be had at that hour - although the menu said the service was available between 9am to 9pm. So she ordered a kabab / paratha - this came floating in oil, which also had been used over dozens of time and was inedible. Her next meal was the following night and again she requested for a sandwhich which again was "difficult" so she ordered a plate of chcken chow mein thinking that this being something the stree vendors churned out tastefully, the hotel could not go wrong with this - bad mistake and again she had a few mouthfuls after which she felt like throwing up.
Next morning she ordered cornflakes with milk and was horrified to find the milk so watered down that she could see her spoon through it.
This is a rundown dump - avoid at all cost if you want to enjoy your holliday in Darjeeling.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dhrubogupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
Reviewed May 5, 2014 via mobile

Guys.. Pls stay away from this hotel if you want a good stay. I stayed in 226 club room on 3-4 may. The room is so small that one extra bed also can't get accommodated, bathrooms are so small that two people cannot stand together, hot water is only available on request and for the staff - somebody needs to really tell them to be polite and courteous...in all an horrified experience.. Worst experience for me till now....pls go there at your own risk

Stayed May 2014, traveled with family
Helpful?
Thank praveensri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 13, 2014 via mobile

We were three couples travelling to Darjeeling !
Excellent climate !!!
We got rooms no 136 to 138
The hotel is very nice and cosy
We dint have food der so can't comment
Rooms frm 221 onwards offer balconies
But the room 138 was pathetic
There were only 2 rooms like d same 138 and 139 rest of the rooms were nice !
Simply avoid stayin in these rooms
Rest al the rooms were big and wooden floor and very nice
They provide a heater but it is as good as it's not
The reception guys are good for nothin and not at al helpful
Room service was nice !
The best thing was the children's area and activity room
They had al the best possible kids activities which was simply the best thing in the hotel !
Overall was good and pleasant stay in the hotel !!!

Stayed April 2014
Helpful?
1 Thank jinesh82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, April 25, 2014
Thank you for staying with us. We are glad that you are overall happy with the hotel . We will be very soon adding to the hotel's facilities, with a health club and a full fledged spa. You should have tried our food.Do visit us again.
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Kolkata (Calcutta), India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 7, 2014

Every thing very good. Location wise very good, service very good, value for money, room facilities very good, restaurant food was homely made, staffs behaviour so good. Only two things the hotel to note please-More interior designs and room heater.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bipinverma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanika_mhs, Owner at Central Heritage Resort and Spa, Darjeeling, responded to this review, April 8, 2014
Dear Guest,
Thank you for staying with us and appreciating the hotel,it's location and hospitality.
Thank you for your feedback. We will definitely look into it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Central Heritage Resort and Spa, Darjeeling

Property: Central Heritage Resort and Spa, Darjeeling
Address: Robertson Road, Darjeeling 734101, India (Formerly Fortune Resort Central, Darjeeling)
Phone Number:
Location: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#8 Best Value Hotel in Darjeeling
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Central Heritage Resort and Spa, Darjeeling 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
Central Heritage (formerly Fortune Resort Central) is a luxury holiday resort in Darjeeling, offering an experience of British heritage which has been a part of Darjeeling for more than a hundred years. The luxurious hotel is located near ‘the Mall’ and ‘Chowrasta’, the most famous spots and centre of all leisure activities of this beautiful hill station. The heritage block of this classic hotel was built in 1905 and offers elegantly appointed rooms with all the modern amenities. Experience the lavish 'British Raj' lifestyle as you take time off to relax and unwind yourself amidst breathtaking views. ... more   less 
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Also Known As:
Fortune Resort Central, Darjeeling Hotel Darjeeling
Fortune Hotel Central Darjeeling

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