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“Good hotel, let down”
Review of Mayfair Darjeeling

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Mayfair Darjeeling
Ranked #2 of 97 Hotels in Darjeeling
Certificate of Excellence
India
Level Contributor
224 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Good hotel, let down”
Reviewed April 15, 2014

This hotel is well appointed in terms of room and furnishings in the hotel. The hotel is let down by the general service.
Just across the restaurant, one can see large number of guests smoking. It may be great for smokers but for non smokers like me, it is a put off every time I have to cross the reception.
The food spread is pretty ordinary, deserts were good but the main course and appetizers were just average.
The approach to the hotel is also pretty bad. In day time one has to navigate a network of lanes to end up in the back gate of the hotel.
The chairs and sofas in the restaurant are all torn.
Hotel staff is also arbitrary in their behavior towards the guests. My daughter went to them few times asking for the air hockey puck etc. and they told us that the machine is not working while few minutes later we found some other kids playing there.
The hotel is also pretty pricey. A single room costs close to Rs. 9500/- including taxes. At that price I am used to much better service and food etc.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank vavasthi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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634 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Faridabad, India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 14, 2014

We stay in this hotel in the 3rd week of March,2014. Great Location, Great Room, very prompt service, breakfast and dinner was very delicious very good courtesy in staff. Great view from the Hotel room. Very good welcome with Darjeeling leaf tea and cookies. Very good play area loading with Pool Table and many other games. My kids enjoy lot in this hotel. Very beautiful Lord Shiva temple in the Hotel premises. We used born fire in the Room that was a good experience.

the negative point was only entery of the hotel that was very conjusted and no driver room facility in the hotel. overall we recommend this hotel to Darjeeling traveler

Room Tip: all locations are Good we stayed above the reception
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  • Stayed March 2014, traveled with family
    • Value
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Helpful?
2 Thank BKGOYAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCOTLAND
Level Contributor
70 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 6, 2014

This was a lovely looking hotel with great views (on a clear day). The rooms are away from the main building which is not a problem unless it's raining, which it was on one of the days we stayed there. The room was very nice, although cold - a fan heater was provided which did keep the chill off. The reception and dining room, however, were very cold, the dining room unacceptably so. The dinner buffet was fine but the breakfast buffet was very limited and the staff were not very attentive. Coffee had to be requested several times before it appeared.

As with a lot of hotels in this area, ear plugs are a must as there is always a problem with barking dogs at night.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRIZZ54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
82 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed April 3, 2014

If you have been to Mayfair's other properties then do no expect it to be the same because this one is a 3* property. Although the property is small(as compared to other properties of Mayfair), but the view is very good. Previously it was a bungalow of a British officer and then converted into a hotel.
The rooms are clean with comfortable beds and pillows. Service is very good and prompt.
Food is OK but could be better, you would feel it more(especially if you are coming from Mayfair Gangtok)
The library is well stocked with books and movies and I really liked the place.
Overall my stay was wonderful and i would advice, if somebody is going to Darjeeling and Gangtok & staying at Mayfair at both the places, then 1st go to Darjeeling.

Room Tip: ask for a room above the reception and not in Orchid Villa as the rooms are small and do no have a f...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank kankariaashish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
69 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed April 2, 2014

We have stayed at the Mayfair Gangtok property before. That experience was so nice that it almost has influenced our decision while selecting a hotel for our stay at Darjeeling this time.
And we did not have to repent, thankfully:-)

The entry-point is surprisingly nondescript!
(The Gangtok Hotel has a royal entry-point)

But at the reception you will be greeted with the traditional silk 'khada' and exquisite Darjeeling tea. The ambiance is regal and majestic.
Though, little pretentious and artificial at times.

That is expected if we remember this was actually a Bungalow of a British officer in the late nineteenth century, then it was converted into an exotic summerhouse of Maharaja of Nazargunj in the early part of twentieth century.
It was only during the late nineties of last century it was converted into a hotel.
The hotel is not a heritage one per se, but the property is.
The hotel has 44 luxurious options of accommodation surrounded by lush greenery and tranquility that include deluxe rooms, cottages, family rooms and suites offering supreme elegance in the blissful settings.
We stayed at the family room of 109 with two interconnected bedrooms with two toilets.
The view of the hotel from the doorstep of our room was excellent.
The Governer's house and the road surrounding the observatory hill is just a few steps away.
But, so nicely secluded from the din and bustle of the city.
The restaurants(Magnolia and Tiffany) are nice but you may think the food spread could have been better and varied, especially if you have already experienced the Gangtok Mayfair restaurant.
The chef will come to your table and take your opinion about the dishes served.

Do we have anything to complain?
Well not really, just a couple of suggestions to make the exceptional property even better.
1. The attached toilets become too cold during the winter time. Can something be done to make these comfortable?
2. The fireplace in the room is a must and you need to have a properly trained staff to keep it alight all the night long.
3. The library is well stacked with books and movies. But sadly lacking a section on books and movies on Darjeeling. I was searching for Satyajit Ray's 'Kanchenjangha' and did not get it:-(

Room Tip: This hotel does not have any Kanchenjungha View room. Our room no 109 had a great view of the hotel...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drlahiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangalore, India
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 28, 2014

We were 4 adults and 2 kids and drove to Darjeeling from Bagdogra. The approach to the property is not very encouraging and dont get disheartened by it as the place is beautiful, food is great, service is amazing and frankly you would want to enjoy the property for a day or two rather than going around in the city. One of the days we were very tired and enjoyed the foot massage, which was divine.
Only thing which left us little bit unhappy was the time taken to get the ala-carte dinner ready when the buffet was on. To give credit to the staff they were very proactive in giving the heads up that it will take time and they also provided some snacks / sweets from the buffet to the kids while we were waiting for our order to arrive.
Overall great experience & happy faces !!!!

Room Tip: higher floor towards the corner, liked the location as there was no noise ....
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TanushreeGarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level Contributor
148 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed March 21, 2014

Stayed at the Mayfair Darjeeling in Feb'14 traveling solo. It is absolutely a stunning property. A pure heritage structure and very well maintained. Probably the best there is in Darjeeling.
The property is so beautiful that spent half the time photographing the hotel itself. Mr Sabhyasachi, the Manager is very helpful and courteous. The welcome tea is awesome. The view from the top of the hotel (Near the exit towards the governors house) is stunning and that of the entire Darjeeling town. Try this at night :)
They light up the fireplace every night as well, much needed when its so cold.


Must Do's:
1. Walk down from the Hotel to the zoo and HMI
2. Walk down from the Hotel to the Mall Road
3. I went off season and so the town was not too crowded and it was very cold. Im told its actually better to go off season.
4. Try the joy ride train journey from Darjeeling to Ghoom and back. It is a world heritage sight
5. Try one of the local pubs in the evening

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sapta1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayfair Darjeeling

Property: Mayfair Darjeeling
Address: | Opposite Governor House, Darjeeling 734101, India
Location: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites
Hotel Style:
#1 Luxury Hotel in Darjeeling
#1 Family Hotel in Darjeeling
#1 Spa Hotel in Darjeeling
#4 Romantic Hotel in Darjeeling
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mayfair Darjeeling 4*
Number of rooms: 43
Official Description (provided by the hotel):
MAYFAIR Darjeeling - located in the lap of Mother Nature, is a star category deluxe heritage hotel that was once the summerhouse of Maharaja of Nazargunj. Located at prime location (opposite Governor's House) in Darjeeling, MAYFAIR Darjeeling is known for world-class facilities, state-of-the-art services, superb amenities, and a home like surrounding that pleases ever tourist. With 43 well-decorated and fully furnished rooms,the leading luxury hotel in Darjeeling provide you accommodation with the motive of "Stay with Us, Stay with Nature". Being over a century old, it still maintains the charm of the old world while having modern amenities and a young and vibrant staff. Warm fires in each room, spectacular sunsets, the stellar Spa, an exclusive Tea boutique and extensive dining options are just some of the reasons guests come back here time and again. ... more   less 
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Also Known As:
Mayfair Darjeeling Hotel Darjeeling
Mayfair Hotel Darjeeling

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