The day we got there 23rd May 2010, was a bandh due the ongoing Gorkhaland tension in and around Darjeeling. I strongly recommend ALL TRAVELLERS TO check before going to Darjeeling for Bandhs, these are very severe and NOTHING IS OPEN....
I had specifically asked 2 days before and 1 day before arriving at Darjeeling, if everything was peaceful and if there was a bandh. I was told, everything is open and peaceful. However, the day I arrived, I was told the next is also a bandh and everything will open the day after. Which it did, but promptly shut again due to a "Joloos", March by protesters.. So we were pretty much home bound for 3 days and nites.
The time we checked in - OUR ROOM was pretty much ready, went to the bath room, AND IT STANK OF URINE. There was URINE ALL OVER THE CAMMODE and floor, clearly it hadn't been cleaned. The room too was not clean, with dust and black dirt spots all over the carpet. Windows probably have never been cleaned.
Went down to have some tea, asked for snacks, they had RUN OUT OF CHICKEN, however the pakoras were fresh and tasty - gave me a bad stomach though.
Food is only served in teh DINING HALL, and you have to pay for your stay along with all meals - mandatory. In the buffet - choice is very limited - they kept running out of the food, but wouldn't refill the dishes. THEY RAN OUT OF FOOD, inspite of being not fully occupied.
THE STAFF IS VERY PROFICIENT AT SAYING "NO", first answer to ANYTHING IS NO, NO, NO, NO. They even ran out of cold beer, and mineral water the following days.
BOTTOM LINE - Although th hotel has great character, and old world colonial charm, with relics of the British Raj. And old furniture, very British country side architecture. Beautiful facade and great views of Darjeeling hill - IT LACKS BASIC AMMENITIES TO MAKE GUEST STAY COMFORTABLE. The TOILET STANK TILL THE LAST DAY.
THEY ARE SUPER UNDERSTAFFED, Probably have 3 - 4 Bearers (who were very sweet and prompt with the limited choices), and 2 OLD and VERY LAZY HOUSE KEEPING STAFF for about 25 - 30 rooms and the hotel. There is no way they can keep it clean..
Poor, front office staff who are ONLY TAUGHT TO SAY NO TO GUESTS FOR EVERYTHING.
MY RECOMMENDATION - DO NOT WASTE YOUR MONEY AND STAY AT ELGIN Darjeeling. Mayfair is much better...
- Official Description (provided by the hotel):
- The Elgin is the oldest heritage hotel in Darjeeling , built in 1887 it was the summer residence of the Maharajah (King) of Cooch Behar. The property was then leased and run by succession of British families the last being Madame Nancy Oakley . It was then acquired by Mr K.C Oberoi of the Oberoi family of Hoteliers fame in 1969 and has been run and managed by the Elgin Hotels & Resorts Chain to this day . The Elgin brand which now owns and operates 4 Heritage Hotels & Resorts in the region of Darjeeling & Sikkim is headed by its Managing Director Mr B.R Oberoi fondly known as Diamond Oberoi . ... more less
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- Also Known As:
- Elgin Darjeeling Hotel Darjeeling
- Elgin Hotel Darjeeling