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“Plush and elegant in Darjeeling”

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The Elgin, Darjeeling
Ranked #4 of 98 Hotels in Darjeeling
Certificate of Excellence
Chennai (Madras), India
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Plush and elegant in Darjeeling”
Reviewed December 28, 2013

We were booked at a local, once luxurious club but when we went there were aghast at the tattered state in which it was. We asked around for an alternative and were about The Elgin.
It was beautiful in every way! The building is old world colonial but perfectly and painstakingly maintained. The boundary walls ingeniously reveal only the distant mountains and trees and conceal the mess that is Darjeeling town. Our room was bright and lovely. A hot water bottle was placed under the bedclothes every night - a welcome touch! The food was excellent, the tea lounge and the bar spacious, luxurious. The gratuities box at the reception ensured that no embarrassing staff hung around at check out time!

Room Tip: Ask for a room facing the hills
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Suguna46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, January 5, 2014
Dear Madame!

We thank you for choosing The Elgin Darjeeling for your holiday and enjoying and appreciating the decor , ambiance and the overall service of the hotel. We will be sharing your feedback with the staff of the hotel as it means a lot to them . We look forward to serving you again and we thank you once again.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (161)
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Kuala Lumpur, Malaysia
Level 5 Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 17, 2013

Elgin Darjeeling is a beautiful hotel from the outside as well as the inside. The staffs are friendly and courteous and they are like one big family. The welcome drink, a small glass of cherry brandy was an appropriate drink to serve as it was cold outside(end of November). We stayed in Room No 58 on the first night - probably that's the room which received lots of complain as there is no view. We could only see the roof from the window. We didn't really mind as the room was cosy and well appointed and all we wanted was a good night's sleep after a nauseous journey from Bagdogra. There was complimentary butter cookies and they were fresh and nice. They were also replenished everyday. My husband didn't have a good sleep that night as there was some noise (sounds like water pump) in the wee hours of the morning so we asked to change our room. The manager kindly obliged and we stayed at Room No 53 the second night. This room is smaller but brighter and has a fantastic view. Another thing very nice about the hotel are the lounges. They are all elegantly furnished and decorated. The food was alright but after a few meals they start to taste the same. I have posted tons of photos of this hotel in my personal blog. Do visit it to view more at http://anythinglily.blogspot.com/2013/12/darjeeling-part-2-elgin-darjeeling.html

Room Tip: Room No 53 is nice.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank lilyllc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, December 20, 2013
Dear Madame !

We thank you for choosing The Elgin Darjeeling for your holiday and enjoying and appreciating the decor , ambiance and the overall service of the hotel. We have also made a note of your constructive suggestions and we will work towards them.
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Pune, India
Level 4 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 14, 2013

My overall experience with the hotel was outstanding.I was given room mo 57 on 2nd floor which was more than expected.A warm welcome with cherry brandy, soothing and calm interior complimenting with the external environment,Eye catching Russian breed dogs bought specially from Italy were the visitor's delight.The red carpet flooring,antique collection of stuffs and their maintenance costs a lot.Room was neat and clean , all equipped with facilities expected from a heritage hotel.Flooring,walls and roof were wooden and giving a cottage feel , although too tall people can find it a trouble moving at the corners due to shape of roof.Water and room heating was not an issue even in the month of DEC.The locality where the hotel is situated is a bit noisy (market area nearby) but within its great. Lastly , it was due to the hotel that Darjeeling was looking more beautiful

Room Tip: Room no. 57 was beautiful but no view . Please check with reception beforehand for a scenic view roo...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vaibi_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, December 15, 2013
Dear Sir!

Thank you so much for appreciating the Elgin Darjeeling and giving us your words of encoragement , it means a lot to us and to the staff of the hotel. We look forward to having you with us and serving you once again soon.
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Los Angeles, California
Level 6 Contributor
1,819 reviews
252 hotel reviews
common_n_hotel_reviews_1bd8 928 helpful votes
Reviewed December 12, 2013 via mobile

Spent two nights here and enjoyed our visit. Checked in and welcomed with Buddhist scarf and welcome drink of cherry brandy. Received room #32 at the top of the stairs. If you're not spending much time in the daylight in the hotel, this is a great room. It was a suite with a full sized sitting room with sofa, chairs, coffee table, side board, fireplace, etc. plus a separate bedroom (armoire and fireplace) and bathroom with tub/shower. There isn't any view out the bedroom window.

Room includes fridge, water kettle for coffee/tea, and 1L of water daily. Also in the room are two space heaters for warmth (really take the chill out of the air), and the bathroom stocks bath and hand towels (no washcloths), soap, shampoo, lotion and bath gel.

Breakfast and dinner were included in our room rate. Breakfast was buffet with eggs also made to order.

Dinner was also buffet style with soup and desserts. Each night had a different theme (Chinese, Thai, Indian, Continental, etc.).

There are plenty of public spaces for you to relax in throughout the property to use the free wifi (not in the rooms). Password when we were there was theelgin321 for your use. There's also afternoon tea available for those days the weather is nasty or you just feel like enjoying the property's charm. Great mailbox for posting your letters and cards.

Lots of upscale trekking guests and were nicely surprised to see them dressed up (smart casual, not trekking wear or coat/tie) for dinner.

Umbrellas available for loan from front desk.

We're I to return to Darjeeling, I'd happily stay here again!

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Saranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, December 14, 2013
Dear Madam!

Thank you so much for appreciating the Elgin Darjeeling and giving us your words of encoragement , it means a lot to us and to the staff of the hotel. We look forward to having you with us and serving you once again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 25, 2013

We didn't get to stay at this hotel unfortunately because it was fully booked. However we did stop in for the High Tea as well as some spa services.
The ambience and decor of the hotel is very British colonial and very warm and inviting. High tea consisted of many delicious English and Indian treats and we were easily full with the generous portions. It was a lovely experience and we would have loved to have stayed here!
The spa offerings were ok but definitely not the hotel's forte. The spa room was rather small and the services are probably not up to par for what people would expect.
Would definitely recommend the high tea though!

  • Stayed November 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Victoria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, November 28, 2013
Dear Madame!

Thank you so much for appreciating the ambiance and the services of the hotel even though it was only for the High Tea and Spa services . We do hope that we will have the pleasure of serving you as our in-house guest also next time . We have made a note of your recommendatis for the spa services of the hotel and we are happy to inform you that the management is already working on the plans for the spa upgradation .
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Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 24, 2013 via mobile

Having booked a three week trip to India, having visited Delhi,Agra, Jodhpur, Jaipur and Udaipur prior to visiting Darjeeling, we were very disappointed in this hotel. We arrived and were shown to what seemed a very basic room, very unlike what we had been staying in previously. The room was dirty, cold and uninviting. To our horror we then found a mouse running around our room,something we were not prepared to accept. We immediately requested that we were moved rooms, where we were advised that there was no available rooms until the following day. We insisted that we were not prepared to stay in the room and that an alternative had to be found. We were moved to another room in the eaves of the hotel which was indeed mouse free but very cold, musty and a bath that flooded the bathroom to the extent that it resembled a mini foot bath. To top it all the food on the first night was to say the least in edible and in fact unrecognisable. This was totally disregarded by the staff in the hotel, no apology was received and no further mention was made to our first night's experience and whether we were now comfortable. Avoid room 54 I say but the only saviour to our three terrible nights was the porter/ cleaning boy who bought us a hot water bottle every night.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dominiquegale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, November 28, 2013
Dear Madame !

We are sorry to note that you were unhappy with your stay with us . The reception staff was able to give you the best possible room available at the time as the hotel was running on a high occupancy . The reception staff did change your room a second time but once again were unable to meet your expectations . We once again apologise for the inconvenience!
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London, United Kingdom
Level 3 Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 19, 2013

A bright red old English post box winks at you as you enter and a liveried waiter drapes a silken khada (scarf) round your neck as a welcome to the Elgin which exudes a charm that goes back to the British Raj mixed with the culture of North-East India.
The decor in the lounge with its rich teak furniture and paintings and sepias of a bygone era was cosy but the lounge itself was cold in November.The live piano music at dinner was an accompaniment to the buffet of Indian specialities,while the waiters tended to you with decorum albeit sometimes obsequiously.I was quite pleased that the manager laid out a spread of local food at my request one evening.The rooms were spacious with high ceilings and the creaky floors somehow add to that old-time feel even though the bathroom and the amenities were modern....except for the fact that wi-fi was not always available. The garden area was small but well-maintained with golden marigolds and assorted chrysanthemums and overlooking the valley.The staff were helpful in arranging taxis and tours but sometimes they did not have the right information.

Room Tip: Rooms on the ground floor are easier to access.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mariajellicoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElginGuestRelations, Guest Relations Manager at The Elgin, Darjeeling, responded to this review, November 22, 2013
Dear Sir !

I sincerely thank you for appreciating our hotel , its services and colonial english ambiance . The Elgin in Darjeeling is the oldest hotel of town and it was built in 1887. We try our very best to to give our guests an experience of this bygone colinial era , at the same time keeping in mind the modern day comforts also that we provide . I have noted your suggestion to extend the hotel wifi beyond the public areas of the hotel to the bedsrooms and i assure u that we will be working on it soon . I have also noted your suggestion on keeping the reception staff up to date with travel and tour information although they do try their level best in this regard too.
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Additional Information about The Elgin, Darjeeling

Property: The Elgin, Darjeeling
Address: 18 HD Lama Road, Darjeeling 734101, India
Location: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Darjeeling
#2 Spa Hotel in Darjeeling
#6 Family Hotel in Darjeeling
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Elgin, Darjeeling 4*
Number of rooms: 23
Official Description (provided by the hotel):
The Elgin is the oldest heritage hotel in Darjeeling , built in 1887 it was the summer residence of the Maharajah (King) of Cooch Behar. The property was then leased and run by succession of British families the last being Madame Nancy Oakley . It was then acquired by Mr K.C Oberoi of the Oberoi family of Hoteliers fame in 1969 and has been run and managed by the Elgin Hotels & Resorts Chain to this day . The Elgin brand which now owns and operates 4 Heritage Hotels & Resorts in the region of Darjeeling & Sikkim is headed by its Managing Director Mr B.R Oberoi fondly known as Diamond Oberoi . ... more   less 
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Also Known As:
Elgin Darjeeling Hotel Darjeeling
Elgin Hotel Darjeeling

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